None

Customer service, location and good food.

Stayed in August 2025

A classic hotel reflecting an earlier period, immaculately presented. Numerous helpful staff and comfortable rooms. Located in Blok M within walking distance of restaurants, markets and shopping centres

Stayed in July 2025

Great atmosphere, with comfortable rooms and beds

Stayed in July 2025

I love staying here when I have meetings at the ASEAN Secretariat. Great services and comfortable stay. Good value for money too.

Stayed in March 2025

Location, comfort, food, staff, value for money.

Stayed in March 2025

I always stay here on business trip. the room is comfortable, the staff are helpful and the food is good. there are also many restaurant to visit around the hotel.

Stayed in February 2025

Nothing

Everything

Stayed in December 2024

Nothing, it was superb

The Gran Mahakam is not just any hotel. Even the taxi driver called it a legend in Jakarta. When you first enter, you think of a scene from Kevin Alone at Home. Everything is dignified, the furnishings and the building are wonderfully classic. Like a grand hotel in Vienna. But there is one small difference. Just as the Gran is missing the fifth letter in its name, everything in the Gran Mahakam is a little smaller. The entrance hall, the square in front of the hotel, the pool on the roof. But that was never a problem for me. There are other things that I haven't seen anywhere else. Ironed and daily changed shower curtains, a small in-house clinic or personalised surprises for a guest's birthday. Also worth mentioning is the favourable location in the middle of an incredible selection of excellent restaurants, all within walking distance. But the most important thing that the Gran Mahakam has that sets it apart from most other good hotels: It has character, a kind of personality, or let's just call it a soul. The wonderful thing about this hotel is the people who work here. And it's not primarily about the fact that I, as a guest, am addressed with exemplary friendliness by each and every one of them. The most important thing is the team spirit of the staff. The colleagues work as a team. At the Gran Mahakam, there is only one ‘we’. I would like to take this opportunity to thank the management for this. This is only possible if the demands placed on employees are feasible and not superhuman, as is unfortunately all too often the case. And when the focus is not on profit, but on satisfied guests. There is no doubt that the Gran Mahakam rightly bears this title: We are one of the Best Hotels in the World. Leaving now feels like a loss. I will definitely be back.

Stayed in December 2024

Rooms had a communication door with other room which was noisy sometimes. TVs are quite outdated (no smart tvs)

Location, staff and buffet. Cleanliness as well.

Stayed in November 2024

only that they could provide vegetarian options on menus

It felt luxurious but also cosy. The whole hotel was clean and the staff genuinely trying to be helpful

Stayed in November 2024

n/a

Great

Stayed in October 2024

Self parking is very tight to enter , but the hotel provides free valet so this moot the issue

The staff were always very helpful and friendly, made you feel welcomed. The hotel is very well maintained and always fresh

Stayed in September 2024

Don't remember anything

everything was a very good

Stayed in July 2024

Clean and great stuff . Also grat playground for kids

Stayed in July 2024

Location, food

Stayed in July 2024

The stuff were very helpful and the hotel is super clean I enjoyed my stay

Stayed in April 2024

No complaints

A cosy, elegant hotel with an Indonesian clientele, a welcome change from soulless international hotels. Perfectly organized, with a warm welcome and attentive service, a copious local breakfast offering a wide choice, and impeccable service. Comfortable rooms in a warm, classic style.

Stayed in June 2024

After all, i feel like they need an upgrade especially the bathroom and with the coming of other 5* hotels in the neighborhood of South Jakarta. With relatively same room price, I’d now choose to stay in Intercontinental Pondok Indah. When I stayed in Gran Mahakam yesterday , it was more like a coincidence because Intercontinental and Sheraton were full but after my stay I knew it was just for a nostalgia.

Everything but the bathroom :-) I’d been staying here in the past whenever I’m in Jakarta and I always feel at home. One of the nicest hotels you’ll encounter in Jakarta. Close to Blok M Plaza, public transportation, street food to nice restaurants but still quite at night. it’s the perfect location indeed. Breakfast buffet every morning is a feast. Every staff is very welcoming and helpful. The pool is extremely beautiful at night!!

Stayed in May 2024

As it is located south of Jakarta, it took quite long time to get to the city centre.

The staff were very kind and helpful. Bed was very comfortable.

Stayed in May 2024

Fantastic

Stayed in April 2024

Comfortable bed Breakfast s spread Helpful staff

Stayed in April 2024

the swiming pool is a bit small, and it was closed for many days

very friendly staff. Location is good and the food is excellent

Stayed in March 2024

Room is a little small and very busy traffic

We have many great dishes especially fresh fruits at breakfast. Location is good. Very beautiful decorations inside.

Stayed in April 2024

Nothing really

The closest to the historic city centre. Amazing staff

Stayed in March 2024