Reviews of Hotel Gran Mahakam 5 stars
Jln. Mahakam I No.6, Blok M, 12130 Jakarta, Indonesia
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewCustomer service, location and good food.
None
Dear Ms Normala, Warmest greetings from Hotel Gran Mahakam. Thank you for giving us a positive review. We are delighted to hear that you had an excellent stay and were satisfied with our service. It would be our pleasure to welcome you back again soon for another wonderful stay at Hotel Gran Mahakam. With kind regards, Indria Brahmana Management
Dear Ms Normala, Warmest greetings from Hotel Gran Mahakam. Thank you for giving us a positive review. We are delighted to hear that you had an excellent stay and were satisfied with our service. It would be our pleasure to welcome you … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewA classic hotel reflecting an earlier period, immaculately presented. Numerous helpful staff and comfortable rooms. Located in Blok M within walking distance of restaurants, markets and shopping centres
Dear Mr. Tim, Warmest greetings from Hotel Gran Mahakam. Thank you for your kind review. We are glad that you appreciated the charm of our hotel, as well as the comfortable rooms and the service from our staff. It is also great to know that our convenient location in Blok M made your stay more pleasant. It would be our pleasure to host you again for another memorable stay. With kind regards, Indria Brahmana Management
Dear Mr. Tim, Warmest greetings from Hotel Gran Mahakam. Thank you for your kind review. We are glad that you appreciated the charm of our hotel, as well as the comfortable rooms and the service from our staff. It is also great to know t… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat atmosphere, with comfortable rooms and beds
Dear Mr. Tim, Warmest Greetings from Hotel Gran Mahakam. Thank you for leaving a positive review. We are happy to read your review and to know you had a comfortable stay at our hotel rooms. We look forward to welcoming you back again in the near future. With kind regards, Indria Brahmana Management
Dear Mr. Tim, Warmest Greetings from Hotel Gran Mahakam. Thank you for leaving a positive review. We are happy to read your review and to know you had a comfortable stay at our hotel rooms. We look forward to welcoming you back again in … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewIt’s not a 5 star hotel Maybe very old 3/4 Everything needs to be renovated Also found a lot of hair in the food at the breakfast It was disgusting!! Stuff offered me a desert when it happened But I lost my appetite
Dear Mr. Aleksandr, Warmest greetings from Hotel Gran Mahakam. Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We took an immediate action to rectify the issue. Please rest assured that this does not reflect the standard of service and quality we strive to uphold. We value your feedback as it allows us to improve. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service. Thank you, Mr Aleksandr. We look forward to serving you again in the future. Sincerely yours, Indria Brahmana Management
Dear Mr. Aleksandr, Warmest greetings from Hotel Gran Mahakam. Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We took an immediate action to re… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewNo response on my request of receipt
Dear Mr Tatsuya Ito, Warmest greetings from Hotel Gran Mahakam. We would like to extend our sincere apologies for the unpleasant experience you encountered during your recent stay. We regret to inform that as your reservation was made through an online travel agent (booking.com) and paid directly to booking.com, we are unable to provide the invoice / guest bill. However, if you pay the room charges directly to the hotel, we are able to print the bill. It is our great pleasure to assist should you require a copy of your room bill, therefore we will contact Booking.com on this matter. We value our guests satisfaction as our high priority, and we fully commit in providing an exceptional service to all of our customers, especially you. Thank you for your kind attention. We look forward to welcoming you back in the near future. Sincerely yours, Indria Brahmana Management
Dear Mr Tatsuya Ito, Warmest greetings from Hotel Gran Mahakam. We would like to extend our sincere apologies for the unpleasant experience you encountered during your recent stay. We regret to inform that as your reservation was made th… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 April 2025 · Stayed in January 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewI love staying here when I have meetings at the ASEAN Secretariat. Great services and comfortable stay. Good value for money too.
Dear Mr. Ruangkhao, Warmest Greetings from Gran Mahakam Hotel! Thank you for your kind review regarding your current stay, we really appreciate that. Comfortable room and gerat service, those are provided to all our guests. We have shared your compliments to the entire team. Thanks again and we look forward to welcoming you again in the near future. Best regards, Indria Brahmana The Management
Dear Mr. Ruangkhao, Warmest Greetings from Gran Mahakam Hotel! Thank you for your kind review regarding your current stay, we really appreciate that. Comfortable room and gerat service, those are provided to all our guests. We have share… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewLocation, comfort, food, staff, value for money.
Dear Mr. Mark, Warmest Greetings from Gran Mahakam Hotel! Thank you for your kind review regarding your current stay, we really appreciate that. Excellent - comfortable hotel, good location, friendly and well trained staff, and good food, those are provided to all our guests. We have shared your compliments to the entire team. Thanks again and we look forward to welcoming you again in the near future. Best regards, Indria Brahmana The Management
Dear Mr. Mark, Warmest Greetings from Gran Mahakam Hotel! Thank you for your kind review regarding your current stay, we really appreciate that. Excellent - comfortable hotel, good location, friendly and well trained staff, and good food… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewI always stay here on business trip. the room is comfortable, the staff are helpful and the food is good. there are also many restaurant to visit around the hotel.
Dear Valued Guest, Warmest greetings from Hotel Gran Mahakam. We are delighted to read your wonderful review about Hotel Gran Mahakam. Guest satisfaction is our priority and we are happy that you feel comfortable. We look forward to welcoming you again in the near future. With kind regards, Indria Brahmana The Management
Dear Valued Guest, Warmest greetings from Hotel Gran Mahakam. We are delighted to read your wonderful review about Hotel Gran Mahakam. Guest satisfaction is our priority and we are happy that you feel comfortable. We look forward to welc… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewEverything
Nothing
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewThe property is okay but the staff was rude. I had my iced drink served in a hot takeaway coffee cup when she served the locals in proper boujie glass. She did not even apologised until I spoke to her manager about the staff’s attitude. Even during breakfast, I faced a discriminatory service in which I have states in an official complaint email to the hotel. Two official complaint emails sent and it has been a week but there’s no reply until today.
The property is relatively okay. Nice lobby. Small room.
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewRoom is clean, not too spacious but still ok, smells good and excellent facilities.
Almost nothing.
Dear Mr. Mohamad, Warmest Greetings from Gran Mahakam Hotel! Thank you for your kind review regarding your current stay, we really appreciate that. Excellent - clean room and excellent facilities, those are provided to all our guests. We have shared your compliments to the entire team. Thanks again and we look forward to welcoming you again in the near future. Best regards, Indria Brahmana The Management
Dear Mr. Mohamad, Warmest Greetings from Gran Mahakam Hotel! Thank you for your kind review regarding your current stay, we really appreciate that. Excellent - clean room and excellent facilities, those are provided to all our guests. We… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe Gran Mahakam is not just any hotel. Even the taxi driver called it a legend in Jakarta. When you first enter, you think of a scene from Kevin Alone at Home. Everything is dignified, the furnishings and the building are wonderfully classic. Like a grand hotel in Vienna. But there is one small difference. Just as the Gran is missing the fifth letter in its name, everything in the Gran Mahakam is a little smaller. The entrance hall, the square in front of the hotel, the pool on the roof. But that was never a problem for me. There are other things that I haven't seen anywhere else. Ironed and daily changed shower curtains, a small in-house clinic or personalised surprises for a guest's birthday. Also worth mentioning is the favourable location in the middle of an incredible selection of excellent restaurants, all within walking distance. But the most important thing that the Gran Mahakam has that sets it apart from most other good hotels: It has character, a kind of personality, or let's just call it a soul. The wonderful thing about this hotel is the people who work here. And it's not primarily about the fact that I, as a guest, am addressed with exemplary friendliness by each and every one of them. The most important thing is the team spirit of the staff. The colleagues work as a team. At the Gran Mahakam, there is only one ‘we’. I would like to take this opportunity to thank the management for this. This is only possible if the demands placed on employees are feasible and not superhuman, as is unfortunately all too often the case. And when the focus is not on profit, but on satisfied guests. There is no doubt that the Gran Mahakam rightly bears this title: We are one of the Best Hotels in the World. Leaving now feels like a loss. I will definitely be back.
Nothing, it was superb
Dear Mr. Andreas, Warmest greetings from Hotel Gran Mahakam. We are delighted to read your wonderful review about Hotel Gran Mahakam. Guest satisfaction is our priority and we are happy that you feel comfortable. We look forward to welcoming you again in the near future. With kind regards, Indria Brahmana The Management
Dear Mr. Andreas, Warmest greetings from Hotel Gran Mahakam. We are delighted to read your wonderful review about Hotel Gran Mahakam. Guest satisfaction is our priority and we are happy that you feel comfortable. We look forward to welco… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewLocation, staff and buffet. Cleanliness as well.
Rooms had a communication door with other room which was noisy sometimes. TVs are quite outdated (no smart tvs)
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewIt felt luxurious but also cosy. The whole hotel was clean and the staff genuinely trying to be helpful
only that they could provide vegetarian options on menus
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewGreat
n/a
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewThe staff were always very helpful and friendly, made you feel welcomed. The hotel is very well maintained and always fresh
Self parking is very tight to enter , but the hotel provides free valet so this moot the issue
Reviewed: 11 September 2024 · Stayed in July 2024
Verified revieweverything was a very good
Don't remember anything
Reviewed: 4 August 2024 · Stayed in July 2024
Verified review