Reviews of Grand Mercure Jakarta Harmoni 5 stars

Dear Mr. Nassir Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We’re delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated the friendliness of our staff, the cleanliness of the room and hotel, as well as the delicious breakfast. We're also pleased that you had the chance to enjoy our facilities, including the jacuzzi, sauna, hammam, and spa. Your satisfaction is our greatest reward, and we truly hope to welcome you back again soon for another relaxing and memorable stay Warm regards, Rury Mashuri General Manager

Dear Mr. Nassir Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We’re delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated the friendliness of our… Show more

Dear Mr. Adnan Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We’re truly pleased to know that everything was perfect during your experience with us. Your satisfaction is our top priority, and your kind words mean a lot to our entire team. We look forward to welcoming you back and continuing to provide excellent service in the future Warm regards, Rury Mashuri General Manager

Dear Mr. Adnan Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We’re truly pleased to know that everything was perfect during your experience with us. Your satisfaction is our top priority, a… Show more

Dear Ms. Anath Thank you for taking the time to share your feedback We truly appreciate your trust. We will continue to strive to provide the best service to make your experience even more enjoyable. We look forward to welcoming you back soon Best Regards, Rury Mashuri General Manager

Dear Ms. Anath Thank you for taking the time to share your feedback We truly appreciate your trust. We will continue to strive to provide the best service to make your experience even more enjoyable. We look forward to welcoming you back so… Show more

Dear Mr. Karan Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We're delighted to hear that you found our staff friendly, the rooms spacious, and the beds comfortable. It’s always a pleasure to know our guests enjoyed their stay. We truly appreciate your support and look forward to welcoming you back in the future Warm regards, Rury Mashuri General Manager

Dear Mr. Karan Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We're delighted to hear that you found our staff friendly, the rooms spacious, and the beds comfortable. It’s always a pleas… Show more

Dear Mr. Driss Thank you for taking the time to share your feedback We truly appreciate your trust. We will continue to strive to provide the best service to make your experience even more enjoyable. We look forward to welcoming you back soon Best Regards, Rury Mashuri General Manager

Dear Mr. Driss Thank you for taking the time to share your feedback We truly appreciate your trust. We will continue to strive to provide the best service to make your experience even more enjoyable. We look forward to welcoming you bac… Show more

Dear Mr. Aidil Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We're glad you mentioned the breakfast and room location we hope both added to your comfort and convenience during your stay. If there's anything we can improve or assist with on your next visit, please let us know. We look forward to welcoming you again Warm regards, Rury Mashuri General Manager

Dear Mr. Aidil Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We're glad you mentioned the breakfast and room location we hope both added to your comfort and convenience during your stay… Show more

Dear Mr. Spatarel, Thank you for addressing this issue. Sorry for the inconvenience may caused. Firstly, you didn't stay in the hotel while other parties who were staying in the hotel. Secondly, we do not charge your credit card for the payment but we charge to the booking portal's payment system which is fully guaranteed by its company. Third, you claimed that the booking was hacked, but eventually the parties were staying in the hotel with full documentation archived, while you claimed after the parties were checking-in, it was late, so couldn't be able to anticipate. Please be informed that the booking condition also stated: no modify, no cancellation, and no refundable. We have communicated earlier with you and shared all the supported documentation for your understanding. Hope this is clear you. Sincerely, Rury Mashuri General Manager

Dear Mr. Spatarel, Thank you for addressing this issue. Sorry for the inconvenience may caused. Firstly, you didn't stay in the hotel while other parties who were staying in the hotel. Secondly, we do not charge your credit card fo… Show more

Dear Mr. Sascha First of all, thank you for having your time to review your stay experience. We felt so sorry for your uncomfortable situation during your stay, currently, we are in the midst of the national MRT project nearby which may cause some noises, but we believe that the authority of the project is working hard to reduce the negative impact for the lively neighborhood, and so sorry that it is beyond our control. Secondly, during your stay period, we are running a high occupancy due to big and massive events in the hotel at the moment. We have coordinated with the organizer about some strict rules and regulations of all participants, however, some participants were disobeying its rules and regulations given. We are very concerned about this issue, and we are going to review them to avoid future occurrence. Thanks again for raising this issue, so we could make some proper improvement in the future. Best regards, Rury Mashuri General Manager

Dear Mr. Sascha First of all, thank you for having your time to review your stay experience. We felt so sorry for your uncomfortable situation during your stay, currently, we are in the midst of the national MRT project nearby which may … Show more

Dear Mr. Jorge Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We're glad to know that everything met your expectations during your stay. While we may not have left a particularly strong impression this time, your input is truly valuable as we continuously strive to improve and provide a more memorable experience for our guests. We hope to have the opportunity to welcome you back and offer a more exceptional stay in the future Best regards, Rury Mashuri General Manager

Dear Mr. Jorge Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with us We're glad to know that everything met your expectations during your stay. While we may not have left a particularly strong … Show more

Dear Mr. Joel Thank you for staying at Grand Mercure Jakarta Harmoni and sharing your experience with us We are pleased to hear that you appreciated the cleanliness and spaciousness of the room, as well as the friendliness of our staff. However, we deeply regret the inconvenience you experienced, especially regarding the swimming pool and fitness facilities. we will more concern to staff incharge to maintance the quality for our facilities area Your feedback is very valuable to us in our efforts to improve the quality of service, and we look forward to welcoming you back with a much better experience in the future. Best regards, Rury Mashuri General Manager

Dear Mr. Joel Thank you for staying at Grand Mercure Jakarta Harmoni and sharing your experience with us We are pleased to hear that you appreciated the cleanliness and spaciousness of the room, as well as the friendliness of our staff. … Show more