Reviews of Grand Sakura Hotel 4 stars

Nothing like

All thing i didn't like especially front desk staff. Not friendly at all !

Room cleaning services

Want to go to the hotel on weekdays office hours heavy traffic.

GOOD NICE AND CLEAN

ALL

The staff was accommodating for late check ins.

Bedsheets was not that clean. Room smells a little. Aircond takes a longer time to get cold.

The breakfast was very delicious.. Various choice and fresh.. The location also good..

They dont have the 'do not disturb' sign to avoid thr cleaner come into our room. When we came back, they have cleaned our room which is dangerous if we left our valuable things inside. The toilet looks old but still functional. The main things that i don't like is limited plug point, we cannot charge our phones and other electronics item.

Location quiet good

Not so clean . Not even have iron like as per advertise.

Clean room

New tools

The price is reasonable and the staff was very calm and cool even though im a lil bit pissed off with the map direction on the way to hotel.both of them (man/woman working infront) are still smiling and entertain me until i enter the room.You have the great staff and as a senior logistic manager of Petronas Malaysia,i will recommended this hotel to all my staf which are sending to pertamina indonesia for working purpose.BTW....the food and your maintenance guy was superb.All timer worker.lol😁 but very respectfully.Before this I always check in at Grand Mercury as a place me and my staff but now for more budget control,i will suggest your hotel to the high top management to put as priority hotel if any requirement needed in indonesia.

Pls update your location direction. Pls provide an indoor pool if necessary. Pls provide bathtab if pool costing. thats all.

Room with basic facilities.Location. Breakfast with lots of local dishes.

Bathroom not maintain well.

Nice

Nice place and good breakfast

Location of the hotel was strategic located at reachable area

the hotel Ive stayed have no window looks like a cave

The breakfast provided is delicious and enjoyable.

Many of the staff are very pleasant and trying their best.

PLEASE READ. I have 4 big issues with this place: 1. WiFi. “High-speed internet” was virtually unusable in my first room. Very annoying as I had to work while I stayed at the hotel so had to spend hours sat in the lobby as the WiFi didn’t work in my room. After complaining, I was upgraded to a suite where the WiFi was better, but still poor. 2. Possible scam? Upon check out, they tried to charge me 20,000Rp for drinking a water bottle in the room. I never drunk it, instead one of the cleaning staff had drunk it. Luckily I took a video of this when it happened and I showed it to the man on reception to prove that I didn’t drink it. It took a little bit of back and forth but he finally agreed to give me my whole deposit back. 3. Smells of cigarettes everywhere. This hotel has an indoor smoking area in the restaurant (which they leave the door open to, so the non-smoking part of the restaurant also stinks of cigarettes while I’m eating breakfast… there’s also big ash trays in every corridor of the hotel which smell and are frankly disgusting. No high quality hotel will let guests smoke in the corridors…. 4. Facilities are subpar. The only nice area of the hotel is the lobby. They clearly spent a lot of money making the lobby look nice for the Booking.com photos. The rooms are not good enough. My initial room didn’t even have a window. It felt like a prison cell. The gym is TERRIBLE, which is why they don’t post any pictures of it on Booking.com which I think is MISLEADING TO GUESTS. Here’s some advice, spend a little bit less money trying to make the lobby look nice and a bit more money making the gym, pool, rooms, and restaurant nicer… because that’s what people ACTUALLY care about.