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  5. Reviews of Holiday Inn Express Jakarta Matraman by IHG

Reviews of Holiday Inn Express Jakarta Matraman by IHG 3 stars

Jl Matraman Raya, 13140 Jakarta, Indonesia

#101 of 549 hotels in Jakarta

Guests' Choice

Review score

Based on 429 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.0

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 3 August 2025

    7.0
    Good, Affordable stay
    • Leisure trip
    • Couple
    • Standard Room with Free Breakfast
    • Stayed 2 nights

    Location is far from town center and airport

    Good Break fast Great Staff Parking available Stores nearby

    Stayed in July 2025

  • Reviewed: 29 July 2025

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Room with Free Breakfast
    • Stayed 2 nights
    • Submitted via mobile

    The electric kettle was too old not function well

    The staff very friendly and helpful

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Will come back
    • Leisure trip
    • Solo traveller
    • Standard Room with Free Breakfast
    • Stayed 1 night

    NA

    The room, not small, but medium . Cleanest, Comfortness, the lighting, the bathromm, all is satified

    Stayed in July 2025

  • Reviewed: 30 June 2025

    8.0
    the stay was very pleasant.
    • Leisure trip
    • Solo traveller
    • Standard Room with Free Breakfast
    • Stayed 7 nights

    The staff are good and accommodating. Anwar at the breakfast room was doing good in his job. Ina at reception was very helpful.

    Stayed in June 2025

  • Reviewed: 27 June 2025

    8.0
    "Great for a business trip - clean, comfortable, and friendly staff!"
    • Business trip
    • Solo traveller
    • Standard Queen Room - Free Breakfast
    • Stayed 2 nights

    I stayed for 2 nights on a business trip and really enjoyed it. The hotel is close to the venue, with secure parking and comfortable, clean room. Breakfast was descent, though more variety would be nice. The staff friendliness was the highlight of my stay!

    Stayed in May 2025

  • Reviewed: 24 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room with Free Breakfast
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was nice and close for public transportation and clean

    Stayed in June 2025

  • Reviewed: 23 June 2025

    9.0
    Clean and bright room! Also comfy bed, love ghe bathroom as well
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Free Breakfast
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was just so so

    Clean room, comfy bed!

    Stayed in June 2025

  • Reviewed: 25 May 2025

    9.0
    Nice hotel.
    • Leisure trip
    • Family with young children
    • Standard Room with Free Breakfast
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast can be improved.

    The hotel was comfortable and clean. Good location. Tje staf were so helpful like Anwar and others.

    Stayed in May 2025

  • Reviewed: 6 May 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room with Free Breakfast
    • Stayed 3 nights
    • Submitted via mobile

    The hallway on our floor smells cigarette smoke, although we already requested for a non-smoking room. Breakfast buffet options can be improved to more choices.

    We had a great stay. Although we arrived at 1 am, we were greeted by the front office staff and were able to check-in in less than 5 minutes. Their room have the basic items you need for a comfortable stay. The bed is very comfortable, perfect after a long day outside. We were also allowed to leave our luggage after check-out while we go around the city before our flight

    Stayed in May 2025

  • Reviewed: 2 May 2025

    9.0
    Nice and Comfortable stay
    • Business trip
    • People with friends
    • Standard Room with Free Breakfast
    • Stayed 5 nights
    • Submitted via mobile

    The vegetarian food was very limited in options in the breakfast. They do get international travellers. I think it will be a good idea to add few more options also in the restaurant menu.

    Very good, neat and clean hotel with polite staff. Not very upscale location but still fairly ok. Also there are good stores near by, e. g. Alfa mart and Indomaret at walking distance.

    Stayed in May 2025

  • Reviewed: 17 April 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Free Breakfast
    • Stayed 2 nights
    • Submitted via mobile

    I suggest the restaurant should have more food selection. The house fly shouldn't be seen around the table during breakfasts and at anytime. Thank you

    Stayed in April 2025

  • Reviewed: 8 March 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Free Breakfast
    • Stayed 7 nights
    • Submitted via mobile

    Jakarta is to be honest a horrible place and to thatvend i left early. Very few situations where you get off a bus and things to do. Yes some malls but not interested as could be anywhere in the world. People often rude. Place just had nothing to offer

    The hotel was great. The breakfast was good. The wifi was excellent and the hotel was located directly opposite the bus tansjakarta system. Could not fault the actual hotel.

    Stayed in March 2025

  • Reviewed: 4 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Free Breakfast
    • Stayed 2 nights
    • Submitted via mobile

    if The doning smoking room that better

    The food

    Stayed in February 2025

  • Reviewed: 25 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Free Breakfast
    • Stayed 4 nights
    • Submitted via mobile

    If you can add 1 more major Viand to go with rice.

    The staff are all very accommodating and ready to serve, especially the room cleaners :)

    Stayed in February 2025

  • Reviewed: 25 February 2025

    9.0
    Comfy stay in Jakarta City
    • Leisure trip
    • Couple
    • Standard Queen Room - Free Breakfast
    • Stayed 2 nights

    The buffet breakfast is a bit bland for me. But they do provide porridge, local dish, pastries, cereals, coffee, omelette and salad station. I would expect more of the local dishes station but what they offer is more than enough. The stations should be able to cater your kids and elderly needs.

    I love love love the hot rain shower. The toilet is clean and spacious. The bed is a bit hard for me (that is just my preference), but the pillows are nice, and bedsheets are comfortable. The plugs are 3 pins, so Malaysians, you can use your electronics without the need for an adapter. Would definitely stay here again.

    Stayed in February 2025

  • Reviewed: 15 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Free Breakfast
    • Stayed 4 nights
    • Submitted via mobile

    More selection for buffet breakfast Liked the egg station👍 Don't mixed the salad with the salad dressing, it was very soggy, let the guests put them themselves, it looks better that way, add more things to the salad, tomatoes, capsciums Have more choices of bread type

    Room was very clean. Bed comfortable. Amenities all good.

    Stayed in February 2025

  • Reviewed: 9 February 2025

    8.0
    Clean room and location is excellent
    • Leisure trip
    • Couple
    • Standard Queen Room - Free Breakfast
    • Stayed 9 nights
    • Submitted via mobile

    Flies during breakfast Small room

    Location Reasonable price Clean

    Stayed in February 2025

  • Reviewed: 21 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Free Breakfast
    • Stayed 3 nights
    • Submitted via mobile

    It was very good

    Stayed in January 2025

  • Reviewed: 21 January 2025

    9.0
    Nice and safe hotel, friendly staff
    • Leisure trip
    • Family with young children
    • Standard Room with Free Breakfast
    • Stayed 2 nights

    AC is sorta warm in my room, but I know the other rooms are colder where other family member stays in, so a bit inconsistent. The carpets in the room has a lot of random stains small and large. Washroom door a bit odd to operate, the food is not the best, not much options and tastes just ok

    Staff are friendly and helpful. Rooms are new and clean. Feel safe in the hotel area. There is a gym, amenities are good

    Stayed in January 2025

  • Reviewed: 10 January 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Room with Free Breakfast
    • Stayed 2 nights
    • Submitted via mobile

    Clean and value for money

    Stayed in January 2025

  • Reviewed: 26 December 2024

    7.0
    Good
    • Family with young children
    • Standard Room with Free Breakfast
    • Stayed 4 nights
    • Submitted via mobile

    No smoking area in hotel

    Clean

    Stayed in December 2024

  • Reviewed: 19 December 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Room with Free Breakfast
    • Stayed 2 nights

    Not very bad and understandable: the breakfast room was quite crowded, I had to clean up the table by myself, because the staffs were quite busy.

    For such location and price in that location, no better option. :) Delicious Indonesian breakfast. Room was clean and had offer basic toiletries. The staffs are very kind and helpful.

    Stayed in October 2024

  • Reviewed: 2 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room with Free Breakfast
    • Stayed 6 nights
    • Submitted via mobile

    The flies at the dining room for breakfast .

    The staff are all friendly and helpful

    Stayed in November 2024

  • Reviewed: 27 November 2024

    8.0
    Staff hotels are all very nice .. The security man (Mr Ridwan) doing very good job and very profess
    • Leisure trip
    • Couple
    • Standard Room with Free Breakfast
    • Stayed 8 nights
    • Submitted via mobile

    The flies (lalat).. annoying..

    Breakfast could be more varieties.. but overall is good. Some food needed to be warmed up 😃 Ramzi & Anwar are doing their job very well 👍 Ridwan (security guy), very professional, very friendly and very helpful. Always out of his way to give better service to the customers.. Ridwan solved the accident of my guest’s car at car park nicely 👍 Ridwan also always get out into the main road outside the hotel to direct the driver of my Grab car I ordered. Very pleasant guy 🙏

    Stayed in November 2024

Showing 1 – 25

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