Reviews of Holiday Inn Express Jakarta Matraman by IHG 3 stars
Jl Matraman Raya, 13140 Jakarta, Indonesia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewCleanliness was excellent WIFI was very good. Location is also okay.
Breakfast was not good. They charged me even taking a printout of 01 paper from the front desk. Staff was just okay.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNothing much.
No help n they don’t have facilities to take your luggage to the room
Dear Nashwa, Thank you for staying at Holiday Inn Express Jakarta Matraman and for the reviews given in connection with your experience. It is regrettable that you have not had a perfect stay and we appreciate the input that you provide so that it can be a reference for us to improve our shortcomings and also improve the quality of our services. As you know that our policy here encourages guests to handle their own luggage during check-in and check-out. We do have luggage carts available in the lobby for your convenience, which you’re welcome to use to help transport your bags to and from your room. We hope that we still have the opportunity to serve you again and provide a more perfect stay experience. Regards. Ovie Hana Asst. Director of Marcomm
Dear Nashwa, Thank you for staying at Holiday Inn Express Jakarta Matraman and for the reviews given in connection with your experience. It is regrettable that you have not had a perfect stay and we appreciate the input that you provide so… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI stayed at the Holiday Inn Express Matraman Jakarta for two weeks on Business. In my opinion, the breakfast menu ought to be changed a little bit to offer a larger variety of items.
Dear valued guest, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are greatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear valued guest, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are greatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was o… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGood Break fast Great Staff Parking available Stores nearby
Location is far from town center and airport
Dear Shallej, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are greatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear Shallej, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are greatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our pr… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe staff very friendly and helpful
The electric kettle was too old not function well
Dear Manap, Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Please note that your concerns have been passed on to related departments. Again thank you for choosing Holiday Inn Express Jakarta Matraman and we look forward to welcoming you back soon. Regards. Ovie Hana Asst. Director of Marcomm
Dear Manap, Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Please note that your concerns have bee… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe staff were very nice. The breakfast was delicious and had good variety. Internet was good. We stayed for 7 days 6 nights and it interrupted only 1 time for barely 30 seconds. The mart and ATM was right next to the hotel barely 2 min walk.
The air conditioner in the room was working but can’t say that it was cooling. The water pressure in the bathroom. The TV had very limited channels and wasn’t a smart Tv so no YouTube or Netflix. Most importantly, the space in the room. There is barely any space to walk or even open your luggage.
Dear valued guest, Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Please note that your concerns have been passed on to related departments. Again thank you for choosing Holiday Inn Express Jakarta Matraman and we look forward to welcoming you back soon. Regards. Ovie Hana Asst. Director of Marcomm
Dear valued guest, Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Please note that your concerns h… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe room, not small, but medium . Cleanest, Comfortness, the lighting, the bathromm, all is satified
NA
Dear valued guest, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear valued guest, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was ou… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe staff are good and accommodating. Anwar at the breakfast room was doing good in his job. Ina at reception was very helpful.
Dear Manuel, Thank you for staying with us at Holiday Inn & Suites Jakarta Gajah Mada. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn & Suites Jakarta Gajah Mada, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear Manuel, Thank you for staying with us at Holiday Inn & Suites Jakarta Gajah Mada. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was o… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewI stayed for 2 nights on a business trip and really enjoyed it. The hotel is close to the venue, with secure parking and comfortable, clean room. Breakfast was descent, though more variety would be nice. The staff friendliness was the highlight of my stay!
Dear valued guest, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear valued guest, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was ou… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe hotel was nice and close for public transportation and clean
Dear Hadya, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear Hadya, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our prior… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewClean room, comfy bed!
Breakfast was just so so
Dear Widya Hayu, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear Widya Hayu, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewNeat and clean, affordable, good quality breakfast with a lot of variety for everyone
Half of their laundry machines were out of order
Dear Mubarak, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie Hana Asst. Director of Marcomm
Dear Mubarak, Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appreciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our pri… Show more