Reviews of House of Tugu, Old Town Jakarta 5 stars

The hotel is absolutely beautiful! It is like staying in a museum, and we enjoyed browsing the pieces of art throughout the property. The rooms are just as beautiful as the rest of the hotel, and well appointed and very comfortable. The staff are also friendly and helpful. We enjoyed our stay very much.

As you'd expect from other properties developed and managed by Tugu, the customer service at House of Tugu is consistently five-star, delivered with a boutique flair. What sets this location apart is its ideal proximity to Jakarta’s Old Town—perfect for those looking to immerse themselves in the city’s historical charm. True to Tugu’s signature style, staying here feels like stepping into a living archaeological museum. Every corner evokes stories and sparks the imagination.

It pains me to say this, but I’m sensing a departure from the distinctive Tugu approach I’ve come to appreciate—having stayed at several of their other properties. I understand House of Tugu is still in its soft launch phase, and the facilities are very much a work in progress. That said, subtle details such as the furniture quality and room layout conveyed a sense of ‘stagey’ heritage styling, rather than the authentic, immersive design that defines the Tugu experience. Given the room rates currently being asked, the positioning feels ambitious—especially when compared to the quality and refinement offered by established five-star hotels like the Mandarin Oriental and Hotel Indonesia Kempinski. It saddens me to say that, at this stage, the pricing is difficult to justify.

Stunning decoration everywhere you look, amazing food, very friendly and helpful staff

This place is exceptional in every way. It is a place that you would visit to explore by itself even if not staying there. It feels more like a museum to get lost in with cultural artefacts and information everywhere. All staff are so very kind and helpful. They really do go the extra mile to make you feel welcome and comfortable. My daughter needed a separate room to take an online exam - no problem and no charge. We needed a very late check out - no problem (for a very reasonable charge). I needed some help with arrangements for exploring - no problem, and they found me the quickest and cheapest options. We returned there for our last night as well as our first in Jakarta - they gave us a free upgrade to the most sumptuous rooms! So comfortable and clean and well appointed. Their breakfast and cakes in their coffee shop (and their coffee) was so delicious and an experience in itself - with a range of local and tourist-friendly taste buds catered for. Their coffee shop is accessible to non-guests - well worth visiting. The swimming pool (open to the skies and part of the hotel) is so clean and another great experience. Not all 5 star hotels are exceptional - this one is exceptional and one you will enjoy and always remember.

having to leave!

So interesting. Not a usual hotel. Lovely pool, delicious food, exceptional staff.

This hotel is so unique. I booked a couple of nights in Jakarta between flights during my honeymoon and was struck by the beautiful exterior. However, the photos do not do it justice. Even before our stay the staff showed themselves to be extraordinary with a fantastic level of communication and even making sure to ask for my wife's name so that they would be able to properly address her during our stay. The friendliness and professionalism of the staff absolutely blew us away and turned what we thought would be more of a layover into a real highlight of our trip. Everyone made us feel so welcome and at home, like truly honoured guests. It is also worth mentioning the food at both restaurants, including the afternoon tea that we so thoroughly enjoyed. I can't think of anywhere that I have had a tastier meal and the contemporary Indonesian cooking was so fresh and interesting that we felt truly satisfied throughout our stay. We spent so much time eating that there was little room for much else. Regardless, we also greatly enjoyed the spa and particularly the hotel tour, which we would highly recommend. This location is so interesting and has been developed in such a truly unique way that it is unlike anywhere else I have ever stayed. I can't wait to return. Thank you so much for making our honeymoon feel so special!

I can't think of anything.

We loved our stay at House of Tugu! Amazing place, incredible staff, everything was perfect!

Nothing

Everything. The Location, the building, decor, room, food everything a 10. But the people!!!! 10 +++++ They are the best

Nothing

Breakfast was included and had a full American breakfast and local favorites. Fresh pastries, lots of coffee drinks. High tea came was also complimentary on the first day.

Everything was amazing- service, food, cleanliness, willingness to recommend places and how to get there.

This hotel is also a museum that tells the story of the owner's family. If you love having an instagrammable picture for your social media, you would want to come here. The price includes some services which makes this hotel a great place for a staycation. The room was quite big. There was a guest area, a desk, a wardrobe, a big cupboard, and, of course, a big shower room. The interior of the room was a mixture of peranakan style, traditional old-style, colonial style, and modern style. I'd say it's very touristy. However, the bed was comfortable, so I don't mind with the cliché.

Since this was a new hotel, when I stayed there, some areas were still under construction. And some staff seemed to need more briefing about service arrangements for a guest. I hope that when it finally fully operates, the service is even better.

Unique and amazing experience in a building from colonial times full of history and art pieces. It was a lot of fun to get lost in the labyrinth of all the floors and discover many exhibition rooms. Every room is different and has its own theme. The rooms are very good and high quality with AC, comfortable bed and nice showers. The staff is very friendly and helpful. Communication with them was very quick, either at the reception or through WhatsApp. We recommend taking the offered tour, they will show you the whole location and give you a lot of background information about the history and art connected to this place. I definitely recommend this place and will gladly come back the next time I visit Jakarta.

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The House of Tugu is a gallery of art, museum of history and boutique hotel all in one. A unique step back in time to Batavia in the Dutch East Indies, with luxury, elegance and style. The authentic Peranakan cuisine is superb and so is their own locally grown coffee. My suite was very tastefully furnished and super comfortable. I loved it. The 1 hour massage at their Spa was excellent AND excellent value for money I was excited to visit the House of Tugu and the Experience did not disappoint Now I want to visit all their other hotels!

All fantastic. No complaints

Was excellent experience to stay , quirky place and unique hotel love it , recommended

This place is amazing absolutely unique piece of art. It is like a museum, gallery and royal palace. Designer masterpiece! We loved everything and all was beyond our expectations. Must visit when in Jakarta.

nothing

The House of Tugu comes with my highest recommendation. It is quite an extraordinary place located in Old Town Jakarta. It’s housed in an expansive and meandering home that once belonged to a Chinese merchant in the 1800’s. It’s a majestic old colonial building filled to the brim with arts and crafts from all over Asia. There is so much to see that a tour is offered to view the many rooms and collection. Ms Hevi, our guide, was brilliant. She lead us around showing us the highlights of the collection and telling us about the long history. This is not your holiday inn — the rooms are palatial, the staff is welcoming and friendly and attentive to your needs. This is one of the most unique hotels I’ve ever stayed in and by far the most fascinating hotel in Old Town Jakarta or perhaps anywhere in Indonesia.

House of Tugu is a marvellous place. Located in the colonial old town of Jakarta it showcases an incredible array of antiques, statues, paintings etc. It is a museum on its own right. The staff is very friendly and attentive. The food is very good. Prices are relatively high (for rooms and food) but that is understandable given the uniqueness of the experience. Our room was very large and comfortable. The swimming pool is long and fun. Breakfasts are delicious and offer something for every taste. There is a possibility for a massage.

Nothing. It was fantastic.

It is quite difficult to describe this hotel in words. Perhaps it could be said that it's more like an incredible museum that you can stay in at the same time. The colonial past and glory of this place breathes on you from every corner. All the staff is extremely friendly and helpful, we felt like a maharaja. The hotel's restaurant offers a wide selection of tempting delights and last but not least, amazing coffee from their own production.

We were a little taken aback by the lack of a door separating the toilet from the rest of the room. :-)

The place is magical, almost like a museum with so much to see. Very friendly team, delicious food and a gorgeous mysterious pool. The cafe is fantastic. We loved every minute.

It was great. Newly opened and everyone was very accomodating