Reviews of Ibis Gading Serpong 3 stars
Jalan Boulevard Gading Serpong, Block M 5 No. 19, 15810 Serpong, Indonesia
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Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe location is good.
But the facility of the hotel is very disappointing, even for a small thing like the amenities. No shampoo, moisturiser, just one soap for all. They said we can ask some amenities but when when we ask a razor they don’t have. We ask for sugar and took a long time for them to drop it off to our room. Poor clean in the elevator area and the hotel needs a good maintenance in all areas.
Dear Our Valued, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewDear Our Valued, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Reviewed: 15 June 2025 · Stayed in June 2025
Verified review-
I asked quiet room, they gave me the room just next to the street and it’s noisy. The room was in bad condition: the shower is broken and dirty. AC was hot even though I put on minimum temperature with maximum fan
Dear Mrs. Maria C H, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Albert Bennanda Widjaya - General Manager
Dear Mrs. Maria C H, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we s… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewI asked to have quiet room and they prepare it for me. They give surprise one slice welcoming cake in the room
Dear Mrs. Rangkas CH, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLocation was good and near to to convention centre. Nearby has dinner places which is great too.
The toilet smell of smoke. I wished there was in room fridge.
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 February 2025 · Stayed in January 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewBreakfast (fair enought)
AC = need replace with new one (absolute) Bed = truly old (the bed was damp) (urgent need replace with new one)
Dear Mr Tirta M Juandy, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Albert Bennanda Widjaya - General Manager
Dear Mr Tirta M Juandy, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, w… Show more
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in November 2024
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewGood location, walking distance to shopping mall.
The building seems old, there was a smell in building, room was okay if you are solo traveller, the aircond was not cold enough
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 5 December 2024 · Stayed in November 2024
Verified reviewEverything
Only there was one complain against me when I open the toilet door at 3am and close it the other room hear the door and they call the reciptionest for that , they let me feel like they pay one hundred dollar per night, I didn't complain when I smill smoking cigarettes on toilet , my room is non smoking
DearMrs. jasmin We very much appreciate your comments regarding your stay at the Ibis Gading Serpong It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
DearMrs. jasmin We very much appreciate your comments regarding your stay at the Ibis Gading Serpong It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewNothing
The bathroom was a balloon like in a ferry unbelievable there’s still a hotels that still have bathrooms like this
Dear Mr Ivan We very much appreciate your comments regarding your stay at the Ibis Gading Serpong It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Dear Mr Ivan We very much appreciate your comments regarding your stay at the Ibis Gading Serpong It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as … Show more