Reviews of The Southern Hotel Surabaya 4 stars
Jl. Raya Jemursari No. 110, Wonocolo, 60237 Surabaya, Indonesia
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Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewThe restaurant was terrible. Slow service and inedible food. The menu pretended to do Western style dishes but they were awful. The staff spoke very poor English and ignored our complaints.
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewThe room was very clean
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewExactly what we need for one night before flying out, comfortable bed, breakfast, there is a pool & tiny gym.
It does have a corporate hotel feel, but that was ok. No towels by the pool area.
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 8 September 2024 · Stayed in September 2024
Verified reviewNice facilities
The whole place is disgusting. Everything, everywhere. Had to ask for bed sheets to be changed, found some hairs, bathroom absolutely awful.
Dear Mr Colas, Firstly we would like to thank you for sparing your time to write this review concerning your stay at The Southern Hotel Surabaya. We sincerely apologize for the inconvenience you received during your stay with us, and we will definitely investigate the comments you have mentioned with our staff to ensure that the guests receive our best services. Would be appreciated if you could elaborate more your finding and suggestion that will be our point of improvement. Mr . Colas, please be sure that guest satisfaction at The Southern Hotel Surabaya is our main priority and we always strive to give our guests excellent service, and we hope that you will be able to experience it during your next stay at our hotel. Once again thank you for your review, and we await your return at The Southern Hotel Surabaya.
Dear Mr Colas, Firstly we would like to thank you for sparing your time to write this review concerning your stay at The Southern Hotel Surabaya. We sincerely apologize for the inconvenience you received during your stay with us, and we wi… Show more
Reviewed: 3 September 2024 · Stayed in August 2024
Verified reviewCleanliness
Very small parking lot, no seating in the lobby
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewThe rooms are great with great service
There is an extra cost to anything. The meals are very expensive and not so good, and the laundry is absurdly expensive.
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewIt was a very clean and friendly hotel we really enjoyed our night here.
The gym was for us personally a bit to small.
Reviewed: 14 July 2024 · Stayed in June 2024
Verified reviewExcellent value for money. Clean and luxurious with great facilities. Good restaurant and surprisingly delicious coffee from the bar. We stayed there to be close the airport, definitely worth going a bit further and staying at the airport hotel. Only 15 min taxi which reception helped book.
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewNothing
The live band is near to 5th floor so the room is extremely noise until 2300
Reviewed: 9 July 2024 · Stayed in July 2024
Verified reviewReviewed: 7 June 2024 · Stayed in June 2024
Verified reviewReviewed: 26 May 2024 · Stayed in May 2024
Verified reviewReviewed: 20 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in May 2024
Verified reviewAmazing breakfast, clean room
We chose for non smoking room and it was really bad smell from cigarette there. We told this in reception and they said just sorry.
Reviewed: 4 March 2024 · Stayed in February 2024
Verified reviewReviewed: 22 January 2024 · Stayed in December 2023
Verified reviewReviewed: 2 January 2024 · Stayed in December 2023
Verified reviewReviewed: 30 December 2023 · Stayed in December 2023
Verified reviewReviewed: 15 December 2023 · Stayed in December 2023
Verified reviewRoom is good, clean & comford
The refrigerator isn't working well
Reviewed: 10 December 2023 · Stayed in December 2023
Verified review- Location was great, close to airport and surabaya city center - room was clean and quite spacious, shower was nice, and good selection of channels - value for money
Not a deal breaker but elevators take some time