Can improve on room cleanliness especially bathroom.

The breakfast buffet

Stayed in August 2025

Very good, clean hotel with friendly staff.

Stayed in August 2025

AC is too cold - not able to control

Central. Walking distance to Tunjangan Street.

Stayed in July 2025

Near to attractive place and near to indomaret

Stayed in July 2025

Nothing!

The staff were really kind and helpful!

Stayed in June 2025

The Spa is totally unacceptable. There’s no proper massage beds and massage was performed at the usual guest room/ bed. Staffs are not professional at all, talking to each other while doing the massage and the flow of the treatment are really not at par as in they will massage as they like and not the standard spa treatment. It’s cheap but no value for your money. And for the fact that I asked for 2 hrs massage, the treatment is only performed for less than that. Front Office staffs understood the situation and only charge for 90 mins treatment instead.

Location was good, just a walking distance to some of the landmark around it. Front Office staffs was very helpful and friendly.

Stayed in June 2025

The room was quite small

The hotel is in a strategic location—city center, near malls and shops.

Stayed in April 2025

Smoking area has no cover for rain and hot sunny day

It was just I expected. The best hotel for business.

Stayed in May 2025

Just a small suggestion: it would be great to have a few more breakfast options to make the experience even better. Thank you!"

Overall, everything was up to the mark — food, cleanliness, and ambience all met my expectations.

Stayed in May 2025

Bed linen wasn't clean

Good location, breakfast was good,

Stayed in June 2025

Nothing

Location

Stayed in April 2025

Very helpful welcoming staff exceed my expectations, nice room, very good housekeeping ,good location. Highly recommended

Stayed in May 2025

It is close to indomaret and close to restaurent padang sederhana and also 800m to mall

Stayed in April 2025

Only 1 toothbrush available in my room and during the 2nd day of stay, someone knocked and open the doors before our permission granted

Staff was communicative during check in time and hotel located in the heart of surabaya city. The room and towels are clean.

Stayed in March 2025

All good

Excellent value . Clean . Comfortable. Friendly staff. Near mall

Stayed in March 2025

Great staff, location right in the city centre. The restaurant serves tasty meals and the breakfast is very extensive Room was clean and kept clean every day.

Stayed in January 2025

As I said before, operating a coffee machine is too complicated and without prior experience with such a machine or outside help, you cannot make good coffee (espresso).

Good location close to the city center, some great restaurants nearby e.g. Black Owl. We had to go without breakfast for two mornings because the tours started very early. The only breakfast we enjoyed was good, buffet-style, but the coffee machine is too complicated to operate and without previous experience with such a device or outside help, you can't make good coffee.

Stayed in February 2025

The staff is very friendly but either poorly trained or simply incompetent. When I checked in, I specifically requested a non-smoking room but was given a smoking room, forcing me to change rooms. I also informed them that I suffer from insomnia and needed a quiet room, yet they placed me in a hallway filled with noisy guests—a couple with the TV blasting at maximum volume for hours and a group of teenage girls chatting and laughing. At 23:30, a family with a screaming young child was put in the room right next to mine. Despite knowing about my insomnia, the staff still assigned them there. When I asked the family to keep it down, they refused. As a result, I had to switch rooms a second time, this time at midnight while being in pajamas. When I raised my concerns, the staff simply responded, "We don't know who will be in the room next to you. We might put another family with a child there." That level of disregard and poor planning is both incompetent and frustrating. At 6:30 AM, the hotel started blasting loud ambient music in the hallway on my floor—because apparently, someone thought that was a good idea at that hour. People were sleeping! I called reception, and they seemed surprised by my complaint, which only highlighted their incompetence. They promised to turn it off—but didn’t. The music kept playing. Hopeless...

The room was clean and comfortable, offering great value for the price. The hotel's location is also very convenient. Furthermore, I was very happy with the free potable water tanks in the hallway.

Stayed in February 2025

nothing major, everything was satisfactory for a short stay.

The hotel was clean, comfortable, and in a great location

Stayed in February 2025

Didn't like the toilet bowl. Higher for short ppl legs do not reach floor when sit on the toilet bowl.

location is good. didn't manage to try the breakfast at Ibis as it was a short stay.

Stayed in February 2025

Breakfast options were limited, only Indonesian style foods which weren't to our liking but was still cheap and so didn't feel like a waste of money

Location was very good to supermarkets, shopping centres and restaurants. Comfortable bed that allowed a good night sleep

Stayed in January 2025

Location

Stayed in December 2024

The room has no refrigerator and cattle. The water bottle was also not available and we have to ask for these basic amenities

The rooms are good and also the breakfast

Stayed in October 2024

There is no refrigerator and cattle in the room

Hotel was clean and the room has basic facilities

Stayed in October 2024