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住客也評論了這些住宿
住客評語如何運作
每則住客評分會介在 1－10 分之間。我們將收到的所有住客評分相加，然後將總分除以收到的評分數量，計算出您看到的整體評分。我們採用加權計算的評分系統，意味著越新的評語將對整體住客評分計算有越大的影響。此外，住客也可以在其他重要項目給予「分項分數」，例如：地理位置、清潔度、員工、舒適度、設施、性價比與免費 WiFi。請注意，住客會分別送出項目評分和整體分數，因此兩者之間沒有直接關係。
若您曾入住在本平台上預訂的住宿，或曾抵達該住宿但未實際入住，都可為住宿留下評語。若要修改您已發送的評語，請聯繫我們的客服團隊。
我們有真人與自動化的系統來專門偵測是否有假評語在本平台發送。若發現該情況便會刪除評語，若有需要，也會針對該負責的人採取行動。
若有任何人發現可疑之處，也可隨時回報給我們的客服團隊，以讓我們的造假查核小組可以進行調查。
理想上，不論是正評或負評，我們會刊登所有收到的評語。但我們將不會刊登包含或涉及以下內容之評語：
- 政治敏感評論
- 宣傳內容
- 非法活動
- 個人或敏感資訊（例如電子郵件、電話號碼或信用卡資訊）
- 髒話、與性相關的內容、仇恨言論、歧視性言論、威脅或暴力相關內容
- 垃圾訊息和造假內容
- 虐待動物
- 冒充他人身分（例如，撰寫評語者冒充他人身分）
- 任何違反我們評語撰寫指南的內容。
為確保顧客能找到實用的評語，我們僅接受在退房後 3 個月內送出的評語，而且當評語在頁面上顯示超過 36 個月，或者住宿有所有權變更的情況時，我們就會停止顯示這些評語。
住宿方可以選擇回覆評語。
若同時有多則評語時，最新的評語會顯示在最上方，同時還會取決於其他一些因素（評語所用的語言，該評語是僅評分還是含有評論等）。若有需要，您可以將評語排序和／或篩選（按年份、評語分數等）。
我們有時也會顯示來自其他知名旅遊網站的外部評語分數。當有此情況時，我們會有清楚說明。
評語標準與準則
這些標準與準則目的是確保 Booking.com 網站上的內容是相關性高、適合全家觀看，沒有過於強烈極端的表達言論，我們也會避免敏感資訊和議題的評論。
內容需與旅遊相關。最實用的評語是詳細的敘述並能幫助他人作出決定的內容。請避免針對個人言論攻擊、政治話題、道德或宗教議題。促銷相關內容將被刪除，關於 Booking.com 的服務問題將轉至客戶服務或住宿服務團隊處理。
發表內容需適合全球用戶閱讀 請勿嘗試以各種語言的特殊寫法表達褻瀆的字詞，任何涉及仇恨言論、歧視性言詞、威脅、色情、暴力或鼓吹非法行為之言論都是不允許的。
用心撰寫獨立的旅客回覆評語的寶貴之處在於其原創性，您可以依據自己的經驗書寫。Booking.com 的住宿合作夥伴不能代表旅客發表評論，或提供獎勵換取好評。以不當手法惡意降低競爭同業評分之行為將不被接受。
尊重他人隱私 Booking.com 會致力維護 Email、電話號碼、網站地址、社交平台帳號及其他個人資料的保密。
於 Booking.com 網站上發表意見的是住客及住宿單位，而非代表 Booking.com。Booking.com 不為任何評論或回覆之言論負責。Booking.com 只是言論傳播者（沒有審核之義務）並非發布者。
系統預設評語排序依據為：發出評語日期、相關程度高，並可能包含但不只限於：您使用的語言、包含文字內容的評語、非匿名評語。還有其他排序方式可用（旅客類型、分數…等等）。
翻譯聲明
此服務部分翻譯由 Google 提供。Google 不以明示或暗示的方式保證其翻譯的內容，包含任何對準確性、可靠性、適售性、對特定目的的適用性或非侵權的保證。
載入中…
填寫日期：2025 年 7 月 31 日 · 2025 年 7 月入住
真實住客評語填寫日期：2025 年 7 月 31 日 · 2025 年 7 月入住
真實住客評語ibis在不同的国家都体验过，感觉性价比很好，很干净！房间虽然不大但是应有尽有！
Dear Xuan, Thank you for your kind words and for being a loyal Ibis guest across different countries We're so pleased to hear that you consistently find our hotels clean, well equipped, and cost effective. It’s great to know that the simplicity and functionality of our rooms meet your expectations wherever you stay. We look forward to welcoming you again soon, whether here in Surabaya or at another Ibis around the world! Warm regards, Ngurah Sedana General Manager
Dear Xuan, Thank you for your kind words and for being a loyal Ibis guest across different countries We're so pleased to hear that you consistently find our hotels clean, well equipped, and cost effective. It’s great to know that the simp… 顯示更多
填寫日期：2025 年 7 月 11 日 · 2025 年 7 月入住
真實住客評語服務人員親切，床很大且舒適，早餐豐盛！
淋浴的水不夠熱
Dear Huiping, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear Huiping, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve… 顯示更多
填寫日期：2025 年 6 月 5 日 · 2025 年 6 月入住
真實住客評語填寫日期：2025 年 5 月 17 日 · 2025 年 5 月入住
真實住客評語填寫日期：2025 年 4 月 17 日 · 2025 年 2 月入住
真實住客評語浴室有點老舊，洗澡和洗頭是同一罐（但有點呀不出東西來）除此之外沒有任何抱怨，房間非常整潔，客服很樂於助人，在泗水這麼炎熱的城市有空調的房間很棒
Dear Liu, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ngurah Sedana General Manager
Dear Liu, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we str… 顯示更多
填寫日期：2025 年 2 月 14 日 · 2025 年 2 月入住
真實住客評語填寫日期：2025 年 2 月 14 日 · 2025 年 2 月入住
真實住客評語填寫日期：2025 年 1 月 28 日 · 2025 年 1 月入住
真實住客評語填寫日期：2024 年 10 月 17 日 · 2024 年 10 月入住
真實住客評語地點很好，周圍餐廳多，櫃檯服務人員態度很好
衛浴設備老舊，熱水調低水量變小，不調低熱水量會太燙。
Dear HUEI JYUN, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear HUEI JYUN, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will… 顯示更多
填寫日期：2024 年 8 月 24 日 · 2024 年 7 月入住
真實住客評語1.地點還算方便 2.cp值高
1.浴室設備老舊、牆上沐浴劑設備壞掉 2.浴室有不少霉斑
Dear Hsiujung, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ngurah Sedana General Manager
Dear Hsiujung, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we… 顯示更多
填寫日期：2024 年 8 月 24 日 · 2024 年 8 月入住
真實住客評語填寫日期：2024 年 8 月 6 日 · 2024 年 8 月入住
真實住客評語填寫日期：2024 年 6 月 3 日 · 2024 年 5 月入住
真實住客評語飯店內合作的按摩中心，，可以再努力。
Dear Li Chun, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear Li Chun, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will s… 顯示更多
填寫日期：2024 年 5 月 31 日 · 2024 年 5 月入住
真實住客評語填寫日期：2024 年 5 月 5 日 · 2024 年 5 月入住
真實住客評語填寫日期：2024 年 4 月 30 日 · 2024 年 4 月入住
真實住客評語填寫日期：2024 年 3 月 17 日 · 2024 年 3 月入住
真實住客評語填寫日期：2024 年 3 月 17 日 · 2024 年 3 月入住
真實住客評語位置好找，离火车站较近，价格合理，服务还可以。房间有异味，跟前台联系后马上调换并道歉。
床单和浴巾、地巾旧，浴巾仅一条；衣架不能移位，洗好的衣服不好凉。
Dear LINPING, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear LINPING, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will s… 顯示更多
填寫日期：2024 年 2 月 14 日 · 2024 年 2 月入住
真實住客評語員工樂於助人
Dear LI, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear LI, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve … 顯示更多
填寫日期：2024 年 2 月 13 日 · 2024 年 2 月入住
真實住客評語員工很友善,樂於幫忙。酒店沒有提供牙膏牙刷一次性用品很環保。酒店離購物中心很近。
Dear LI, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear LI, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve … 顯示更多
填寫日期：2024 年 1 月 30 日 · 2024 年 1 月入住
真實住客評語填寫日期：2024 年 1 月 30 日 · 2024 年 1 月入住
真實住客評語不是很大 但很舒适
没有吹风机 或者说我没找到 但都不应该
Dear RUNDONG, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would to inform you that our hair dryer has been installed in the bathroom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear RUNDONG, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will s… 顯示更多
填寫日期：2024 年 1 月 22 日 · 2024 年 1 月入住
真實住客評語隔音有些不好
Dear サミール, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
Dear サミール, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as… 顯示更多