Reviews of ibis Surabaya Tidar 3 stars
Jalan Tidar No 74 Sawahan, Sawahan, 60251 Surabaya, Indonesia
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewClean, comfortable, polite staff, modern facility
no restaurant options within walking distance
Dear Mr Kevin, We are very grateful for your comments about your visit to ibis Surabaya Tidar. We appreciate your feedback. We will share your comments with our team. We are confident that this feedback will motivate all our staff, as we are committed to constantly improving the quality of our service. Once again, thank you for sharing your experience, and we hope that your next visit will be even more satisfying than the previous one. Best regards, Toat Edi Wijaya General Manager
Dear Mr Kevin, We are very grateful for your comments about your visit to ibis Surabaya Tidar. We appreciate your feedback. We will share your comments with our team. We are confident that this feedback will motivate all our staff, as w… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in May 2025
Verified reviewFriendly staff, good location, it was a very clean hotel, internet worked great. It had everything I need for my workstay.
I would have preferred a better gym, but then again, it was pretty cheap so I didn't expect much and the essentials were there.
Dear Mr Moorman We very much appreciate your comments regarding your stay at the ibis Surabaya Tidar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager
Dear Mr Moorman We very much appreciate your comments regarding your stay at the ibis Surabaya Tidar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewIt was perfect for a one night stay on my way to Bromo. Staff made check in very easy, the room was comfortable.
I booked a non smoking room but the bathroom still smelt of smoke.
Dear Ms Hannah, Thank you for taking your time to tell us about your experience at ibis Surabaya Tidar. We are trully sorry that you did not meet your expectations; Let us express our sincere apologies. At Ibis, we strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future recurrence. We thank you for your willingness to share your concerns with us and we hope that you give us the opportunity to serve you better in the near future. Sincerely, Toat Adi Wijaya General Manager
Dear Ms Hannah, Thank you for taking your time to tell us about your experience at ibis Surabaya Tidar. We are trully sorry that you did not meet your expectations; Let us express our sincere apologies. At Ibis, we strive to provide bett… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewLocation near to where I need to be in that occasion.
It was so difficult to order coffee in the morning from the restaurant. Some staff didn’t know how to, have to check here and there before they can make a cup of coffee for me. 😅
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewLocation in the best area. Near Tunjungan area where alot of food, resto, and cafe. ooh so does only walking distance to Souvenir Store Bu Rudy.
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Dear Ms Grace Tiurma We very much appreciate your comments regarding your stay at the ibis Surabaya Tidar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager
Dear Ms Grace Tiurma We very much appreciate your comments regarding your stay at the ibis Surabaya Tidar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewthe location is good, near good food. the place is not that far from the mall too. Also, the place is clean and the staff are friendly
maybe fridge? they do have facility where we can keep our leftovers with them, but it will be more convenient if we have mini fridge
Reviewed: 26 May 2025 · Stayed in March 2025
Verified reviewNice room and good facilities. Staff were so friendly and kind.
Room smelt of smoke even though it was a non smoking room
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewThis hotel is an absolute gem and a real bargain! Staff were very friendly and helpful and the room was clean, quiet, and comfortable. The hotel is located perfectly for mainline train travel, and there is plenty to see in the local area: Surabaya seems to be overlooked by tourists, but it is an interesting slice of Indonesian city life, rather than the obvious Instagram moments that people seem to go for. The free breakfast was great and I had a very tasty Indonesian dinner via room service.
Nothing.
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewI loved how welcoming and helpful the staff are. Always go above and beyond.
The bathroom could do with some improvement.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewClean and good location to the town. Landry service was fast.
There was one song that was repeated all day through the whole building, at the reception, in the hallway, the elevator, the breakfast room, the .. everywhere! It can makes you crazy. No bar.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewSize of room in comparison to other ibis Staff
Very dirty with hair on the sheets. Changed room when we checked in but new room was just as uncomfortable. Felt like the sheets had not been cleaned. No clean smell
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in February 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewIts clean, the staffs are friendly and treated us politely
The facilities are well kept and clean