Jalan Panglima Pantar, Lagoi, Nirwana Gardens, Bintan Resort, 29155 Lagoi, Indonesia
#13 of 19 hotels in Lagoi
Guests' ChoiceBased on 45 hotel reviews
8.7Cleanliness
8.6
Comfort
8.8
Location
8.9
Facilities
8.5
Staff
9.1
Value for money
7.9
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 11 August 2025
Salima
SingaporeOverall maintenance and cleanliness could improve. The villa was comfortable, but there were areas of stagnant water in the bathroom and dusty curtains.
The staff was excellent and the location convenient. Linens and towels were changed daily. Having a personal buggy for transportation was a nice feature.
Stayed in August 2025
Reviewed: 8 August 2025
Karan
SingaporeVilla are as awesome but the food across the property in multiple restaurants including the pool side restaurant , the Indian restaurant and buffet breakfast was average. For this price point, specially for pool villas guest I would suggest a better quality , exclusive breakfast experience . They should also consider a local cuisine restaurant and overall improve food quality.
Good location, accessibility from singapore, loved the touch around free buggy car to drive around along with Villa. Great villa !
Stayed in August 2025
Reviewed: 12 July 2025
Christianus
NetherlandsNo big worries, only umbrella needed a fix and head pillows were actually too big for sleeping
Great location, ocean view and excellent breakfast, happy to have a buggy for transport and nice own pool
Stayed in July 2025
Reviewed: 13 April 2025
Eddie
SingaporeGood stay, spacious and clean. Happy to have the buggy to move around. Television can be upgraded to broadband/data.
Stayed in April 2025
Reviewed: 17 March 2025
Linda
SingaporeThe space, pool and buggy to get around
Stayed in December 2024
Reviewed: 13 February 2025
Noon
SingaporeView
Antique
Stayed in January 2025
Reviewed: 26 December 2024
Harshad
SingaporeNil
The privacy of the villa and also the buggy that was provided to move around.
Stayed in December 2024
Reviewed: 25 December 2024
Senin
SingaporeNil.
Very conducive for family stay. The staff are very friendly and prompt in service. Very good view of the sea and receives sea breeze all day long.
Stayed in December 2024
Reviewed: 11 December 2024
Sandrine
SingaporeThe buffet breakfast is average. It will be better to have a la carte where everything is fresh.
The private pool and the view is amazing The beach nearby is beautiful The room services is fast and excellent
Stayed in December 2024
Reviewed: 4 December 2024
Jacqueline
SingaporeNil
Private pool facing the sea . Tranquil and clean
Stayed in December 2024
Reviewed: 4 December 2024
Sara
SingaporeIf there is no housekeeping, the place will not be so nice to live in, as the leaves will fall to the pool and the rubbish not cleared.
It’s as the pictures, spacious, clean and well-maintained. The views are as shown, sea view from. 3 sides.
Stayed in December 2024
Reviewed: 23 November 2024
Linda
SingaporeThat there was no Indonesian restaurant at the resort. There was only the option to order some Indonesian dishes at the western restaurants. For that reason we had to go to another resort to have Indonesian dinner.
The villa was very comfortable and perfect for a family vacation. The kids could enjoy the pool, while the others could keep an eye on them from the inside or the sunbeds. In addition, the fact that they give you a buggy to go around the resort is very convenient as well.
Stayed in October 2024
Reviewed: 9 November 2024
Christine
SingaporeVilla is rather dated. Would be nice if there's a jacuzzi section in the pool.
Hotel staff at reception, housekeeping and bell service were superb. Extremely helpful and service oriented. They made us felt comfortable and were attentive to our needs as we were travelling with an elderly requiring assistance. There are bathrooms in each of the rooms and view spectacular.
Stayed in November 2024
Reviewed: 8 October 2024
Hyyoong
SingaporeFree wifi was very poor, possibly due to far-off location from the main hotel center Breakfast buffet options were so so only
Villa was superb and very clean Staff was super friendly Sea view was nice Private pool was well maintained Ride-your-own buggy service was very cool
Stayed in October 2024
Reviewed: 8 July 2024
Emma
New ZealandNothing, it was amazing. The only thing that surprised us was how quiet the resorts were during the week. This place appears seriously under-rated.
It was exceptional, a beautiful well-appointed villa in a gorgeous location. The villa was really spacious with three indoor & one outdoor bathrooms. It was extremely clean and plenty of towels were provided. The infinity pool afforded a great view over the bay and there were plenty of seating options provided. The villas sit within the wider Norway’s Gardens resort, which is actually made up of five separate properties, so we could choose to eat at any of the resort’s restaurants. The food was good, mainly what you’d expect at a resort (buffet breakfast, sandwiches & salads for lunch) but there were plenty of Indonesian options and the Spice restaurant (Indian) was delicious. We loved the over-water bar & its cocktail selection & friendly bartender. A golf buggy is provided for the villa which was really handy (it would be a lot of walking if you didn’t have it) and which my late-teenage boys loved. There was a huge range of activities if you wanted to be active - we jet-skied, played ten pin bowling, did archery and target shooting, released baby endangered Hawksbill turtles. The resort is set in lush jungle and gardens and we enjoyed views of the wildlife (monkeys, bats, squirrels & butterflies). The villas exceeded our expectations and we will definitely stay here again.
Stayed in July 2024
Reviewed: 10 April 2024
Mick
AustraliaMosquitoes near dusk and the shower water pressure could be higher.
Beautiful house with great view and complimentary buggy.
Stayed in April 2024
Reviewed: 24 December 2023
Choudhury
SingaporeChoice food is very limited. Also quality is not vey appealing. As transport is troublesome, there should more food option with better quality.
Property is very good and vast with lots of activity. Really good for fun and unwind.
Stayed in December 2023
Reviewed: 19 March 2023
Siva
Singaporephone connection wasn’t working well initially (twice). bit expensive
Stayed in March 2023
Reviewed: 9 January 2023
Cj
SingaporeThe wifi didn't work properly in the villa throughout our stay despite the staff's attempts to fix it. Some of the estate facilities are not up and running for some reason (perhaps still in the process of re-opening from the COVID days). Food is quite pricey.
Great pool villa for a family weekend getaway. The pool was very enjoyable and the nearby beach is excellent. They give you your own buggy to navigate the sprawling estate, so getting around is not an issue. Food is alright, and the Calypso bar is great place for a nightcap. Staff is very courteous and eager to help, which is a big plus (their English language skills were also better than expected).
Stayed in January 2023
Reviewed: 11 December 2022
Kelvin
SingaporeMosquito problem in and outside of villa.
Warm and friendly staffs. Spacious and comfortable accommodation.
Stayed in December 2022
Reviewed: 26 June 2025
Vincent
Singapore- Pest Control could be better: a lot of insects particularly bees entered the villa at night despite the windows and doors were kept closed: kids were quite disturbed for 1st 2 nights. - staff were friendly in general but lack the very personal touch and warmth - building and facilities look old and need some refresh? - quality of complimentary buffet breakfast could be better and with more variation through the week.
- Spacious - Dedicated buggy
Stayed in June 2025
Reviewed: 13 July 2024
Leanne
AustraliaBe careful as what they advertise is not what you get- I am always in prior contact with the places we stay at- email/phone We were told that we would have the mini bar replenished daily which was inclusive of beer, soft drinks and water. This was not the case. It was 2 sprites, 2 cokes and 2 beers for 7 people staying in the villa. There is no where near to buy food and drinks from- only the resort- They are expensive! We are not sure as to why there is a kitchen? There is no dishwasher, or tea towels sufficient to clean up nor can you buy actual food to cook with. When we enquired how close the nearest grocery store was- it is a 45 min drive there & 45min back! We were also advised that the Villas would have a personalised host service. This is not the case- There is no one- you are on your own. No one checked up on us to see if we were ok or needed anything. We had 3 Villas booked out! The resort is very quiet- No one around. The activities such as horse riding were not operating- There was always an excuse as to why. Do not ask for the BBQ at the Villa- We made the mistake of requesting this option as we have had this option at many other resorts we have visited. Not only did you need to pay for the BBQ, chef & Coal- they expect you to pay per chair and tables they were going to bring in. The food was cold and not edible. This was over $1000 Aud for 13 people and that is not including our own drinks we purchased. Internet is not good at all. Ensure you have your own means of internet if you require it. It is such a shame that this resort is in the state it is in. Minimal people there for our entire stay- It is a huge resort! Perhaps if they were not so focused on making more money off the travellers and actually provide a great service- people would recommend for their friends/fam to visit. Very overpriced for what they provide. Many other resorts on the island that may seem pricey before you go but everything is included.
Food was acceptable- Pricey
Stayed in July 2024
Reviewed: 13 July 2024
Leanne
AustraliaBe careful as what they advertise is not what you get- We were told that we would have the mini bar replenished daily which was inclusive of beer, soft drinks and water. This was not the case. It was 2 sprites, 2 cokes and 2 beers for 7 people staying in the villa. There is no where near to buy food and drinks from- only the resort- They are expensive! We are not sure as to why there is a kitchen? There is no dishwasher, or tea towels sufficient to clean up nor can you buy actual food to cook with. When we enquired how close the nearest grocery store was- it is a 45 min drive there and back! We were also advised that the Villas would have a personalised host service. This is not the case- There are no hosts- you are on your own. No one checked up on us to see if we were ok or needed anything. We had 3 Villas booked out! The resort is very quiet- No one around. The activities such as horse riding were not operating- There was always an excuse as to why. If we were staying in the other parts of the resort we do not know how we would have spent our time- Cramped in a little room. Do not ask for the BBQ at the Villa- We made the mistake of requesting this option as we have had this option at many other resorts we have visited. Not only did you need to pay for the BBQ, chef and Coal- they expect you to pay per chair and tables they were going to bring in. The food was cold and not edible. This was over $1000 Australian dollars- The biggest mistake we made- Internet is not good at all. Ensure you have your own means of internet if you require it. It is such a shame that this resort is in the state it is in. Not many people there for our entire stay- It is a huge resort! Perhaps if they were not so focused on making more money off the travellers and actually provide a great service- people would recommend for their friends/fam to visit. Very overpriced for what they provide. Many other resorts on the island that may seem pricey before you go but everything is included.
The food was great- The only option for food is at the resort and it is very very expensive. We did not mind paying for the food as it was decent.
Stayed in July 2024
Reviewed: 2 January 2023
Hang
Singaporenot enough F&B
pool and privacy
Stayed in January 2023
Showing 1 – 25
Paris, France
Imola, Italy
Balneário Camboriú, Brazil
Heiligenblut, Austria
Jeffreys Bay, South Africa
Marietta, USA
La Serena, Chile
Pigeon Forge, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content