Reviews of Java Paragon Hotel & Residences 4 stars

Dear Ms. Martha, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay through Booking.com. We’re delighted to hear that you enjoyed many aspects of your visit, including our welcoming lobby, convenient location near shopping and dining options, the lovely view from the 16th floor, and our well-maintained facilities such as the swimming pool and sauna. We're also glad that the air conditioning and Wi-Fi met your expectations and contributed to your comfort. We sincerely appreciate your feedback regarding the bed size and the condition of the carpet. As part of our commitment to continuous improvement, we’re excited to inform you that we now offer ,Premier Room, Our newly renovated rooms designed with a more modern touch and enhanced comfort. We would love to welcome you back soon so you can experience these new accommodations firsthand. Thank you once again for your valuable feedback. We hope to have the pleasure of hosting you again in the near future. Warm regards, Management

Dear Ms. Martha, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay through Booking.com. We’re delighted to hear that … Show more

Dear Mr. Wayne, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your feedback through Booking.com. We’re pleased to hear that you found our accommodation to be of good value and that you enjoyed our buffet breakfast. Your kind words mean a lot to our team. We’re sorry to hear that the reading system around the hotel caused some inconvenience during your stay. Your input is valuable, and we’ll certainly look into how we can improve the ease of access for our guests. Regarding the language barrier, we apologize if this affected your experience. While many of our team members do speak English, we understand there is always room for improvement and will continue to work on language training to better serve all our international guests. We truly appreciate your understanding, and we hope to have the opportunity to welcome you back again in the future. Warm regards, Management

Dear Mr. Wayne, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your feedback through Booking.com. We’re pleased to hear that you found our accommodation to be of good value and that … Show more

Dear Mr. Benjamin Tardieux, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your wonderful review, and for choosing to stay with us again. We are truly honored to have earned your trust and to be your accommodation of choice during your travels. Knowing that this is your second stay with us and that you had another fantastic experience means a great deal to our entire team. We are especially pleased to hear that our staff made you feel welcome and well taken care of. Providing warm, attentive service is something we take great pride in. We're also delighted that you enjoyed our breakfast offerings. Our culinary team works hard to provide a fresh, varied, and satisfying start to the day for all of our guests, so your kind words are deeply appreciated. Your feedback is incredibly motivating and encourages us to continue delivering excellent service and memorable experiences for each and every guest. Thank you once again for your continued support. We sincerely look forward to welcoming you back in the near future. Should you need any assistance or have special requests for your next visit, please don’t hesitate to reach out. We’ll be more than happy to assist. Warmest regards, Management

Dear Mr. Benjamin Tardieux, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your wonderful review, and for choosing to stay with us again. We are truly honored to have earned your trust and to be you… Show more

Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your wonderful feedback with us through Booking.com. We are thrilled to hear that you enjoyed our prime location, just a short 10-minute walk to Ciputra World Mall, as well as the spaciousness of your room and bathroom. It’s great to know that you found our room rates reasonable and felt you received good value during your stay. Your kind words truly motivate our team to maintain and improve the quality of our service. We are especially pleased to hear that you plan to stay with us again when you return to Surabaya, that means a lot to us. We also appreciate your thoughtful suggestions regarding the installation of a flexible shower and introducing live music at the bar. These are excellent ideas, and we will definitely share your feedback with our management team as we continually seek ways to enhance our guests’ experience. Guest input like yours is vital in helping us evolve and tailor our offerings to better meet expectations. Once again, thank you for choosing to stay with us and for your valuable feedback. We look forward to welcoming you back on your next visit and providing you with an even better experience. Warm regards, Management

Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your wonderful feedback with us through Booking.com. We are thrilled to hear that you enjoyed our prime location,… Show more

Dear Mr. Stefan, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your feedback with us through Booking.com. We sincerely regret to hear that your recent experience did not meet your expectations and that you’ve noticed a decline in the standards you once enjoyed. Please accept our apologies for the inconveniences you encountered from the bar service and closing hours to the condition of the room and general maintenance. We understand how these issues can impact your overall stay, and we take your comments very seriously. Your observations regarding cleanliness, water pressure, and service operations have been shared with our management team. We are currently reviewing our procedures and addressing these concerns to improve both our facilities and guest experience moving forward. We appreciate your loyalty and your honest review, and we hope to have an opportunity to welcome you back in the future and provide the standard of service you rightfully expect. Should you consider returning, please do not hesitate to reach out to me directly at fom.javaparagon@reveurhotels.com, I would be pleased to personally oversee your stay and ensure a much-improved experience. Warm regards, Management

Dear Mr. Stefan, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your feedback with us through Booking.com. We sincerely regret to hear that your recent experience did not meet your expectations and t… Show more

Dear Mr. Hettiarachchi, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your wonderful review through Booking.com. We are truly delighted to hear that you had a pleasant experience during your stay with us. It brings us great joy to know that our team’s friendliness made a positive impression on you. We’re also pleased to hear that you found our lobby clean and inviting. We put a lot of care into maintaining a welcoming atmosphere from the moment guests step through our doors. It's great to know that it added to your overall comfort. Moreover, your kind words about our room service mean a lot to us. Our team works hard to ensure that every request is met with promptness and quality, and we’re happy that you were satisfied with the service provided. Your feedback is highly appreciated and serves as great motivation for all of us to continue delivering memorable experiences for our guests. We truly look forward to welcoming you back in the near future for another enjoyable stay. Best Regards, Management.

Dear Mr. Hettiarachchi, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your wonderful review through Booking.com. We are truly delighted to hear that you had a pleasant e… Show more

Dear Mr. George, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your recent experience through Booking.com. We greatly appreciate your feedback, as it provides us with valuable insight into the areas where we are doing well and where we need to improve. We are glad to hear that our location was convenient for you and that our staff made an effort to ensure you felt welcomed and comfortable. Our team always strives to provide warm and attentive service to all our guests, and it’s reassuring to know that this was noticed and appreciated. We are truly sorry to learn that your stay did not meet your expectations, particularly regarding the condition of your room and bathroom. We sincerely apologize for the discomfort and inconvenience caused. Please rest assured that your comments have been shared directly with our housekeeping and maintenance teams for immediate attention. We are currently in the process of reviewing our rooms and common areas to ensure that we are consistently upholding our standards of quality and cleanliness. Regarding your comments on our breakfast selection, we understand that preferences can vary, and we are continually working to expand our options to better cater to our international guests. Once again, we thank you for your honest feedback and hope we will have another opportunity to provide you with a much-improved experience in the future. Warm regards, Management

Dear Mr. George, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your recent experience through Booking.com. We greatly appreciate your feedback, as it provides us with val… Show more

Dear Mr. Glen, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your wonderful review through Booking.com. We are delighted to hear that our hotel is your go-to place for accommodation in Surabaya and that you consistently have a pleasant stay with us. Your continued trust and loyalty mean a lot to us. We also appreciate your feedback regarding the draft beer. While we no longer offer beer on tap as we did previously, we are pleased to inform you that guests can now enjoy a selection of bottled beers at our facilities. We hope this new offering will still provide a satisfying experience, and we’re always open to any additional suggestions you may have to further enhance your stay. Once again, thank you for your kind words, and we look forward to welcoming you back soon for another memorable experience. Regards, Management

Dear Mr. Glen, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your wonderful review through Booking.com. We are delighted to hear that our hotel is your go-to place for accommodation in Surabaya and… Show more

Dear Mr. Richard Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your feedback through Booking.com. We’re happy to hear that you enjoyed the breakfast during your stay. We do, however, sincerely apologize for the inconvenience caused by the WiFi connection. We understand how important it is to have reliable internet access, and we are currently working on improving our WiFi service to ensure a better experience for all of our guests. Your comments are greatly appreciated, and we hope to have the opportunity to welcome you back in the future, with an even better experience Sincerly Management

Dear Mr. Richard Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your feedback through Booking.com. We’re happy to hear that you enjoyed the breakfast during your stay. We do… Show more

Dear Ms. Jennifer Adhya Putri Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for sharing your experience through Booking.com. We’re happy to hear that you found our location and pricing convenient. We apologize for the issues you experienced with the equipment in the room and the lack of an electrical socket next to the bed. We understand how important these details are, and we are actively working on upgrading our facilities to provide a more comfortable and modern experience for our guests. Your comments are truly valuable to us, and we will consider them as we make improvements. We appreciate your understanding and hope to welcome you back soon for a more enjoyable stay. Best Regards, Management

Dear Ms. Jennifer Adhya Putri Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for sharing your experience through Booking.com. We’re happy to hear that you found our location and pricing convenient. We a… Show more