Reviews of JHL Solitaire Gading Serpong 5 stars
Jl. Gading Serpong Boulevard Barat s No. 5 Gading , 15810 Serpong, Indonesia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFriendly staff Good gym and sauna
Noisy
Dear Mr Remy, Thank you for sharing your experience with us. We're glad to hear that you enjoyed our friendly staff, as well as the gym and sauna facilities. We sincerely apologize for the noise disturbance you experienced during your stay. Please rest assured that we take such feedback seriously and will look into possible improvements to ensure a more comfortable and restful environment for our guests. We appreciate your valuable input and hope to welcome you back for an even better stay in the future. Solitaire Regards, Grant Alexander General Manager
Dear Mr Remy, Thank you for sharing your experience with us. We're glad to hear that you enjoyed our friendly staff, as well as the gym and sauna facilities. We sincerely apologize for the noise disturbance you experienced during your… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewClean room, cozy hotel, wonderful ambience
Dear Bapak Andi, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed the cleanliness of our rooms, the cozy environment, and the overall ambience of the hotel. Your kind words are greatly appreciated and serve as encouragement for our team to continue delivering a high standard of service. We look forward to the pleasure of welcoming you back in the near future. Solitaire Regards, Grant Alexander General Manager
Dear Bapak Andi, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed the cleanliness of our rooms, the cozy environment, and the overall ambience of the hotel. Your kind words are greatly appreci… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewQuality has gone down since my last stay which was disappointing for a 5-star hotel. Upon arrival, the room was not clean (hair strains in bathroom AND bed). It was late at night and I requested a different room but was informed that the hotel was fully booked. I had to wait in the lobby while the room was cleaned. A breakfast voucher was offered but it did not adequately compensate for the inconvenience.
Dear Miss M, Thank you for taking the time to share your experience with us. We sincerely apologize that your recent stay did not meet the high standards you rightfully expected, especially as a returning guest. We deeply regret the inconvenience caused by the cleanliness issue upon your arrival and understand how frustrating it must have been to wait late at night for the room to be serviced. While our team offered a breakfast voucher as a gesture of apology, we recognize that this did not fully compensate for the disruption to your stay. Please rest assured that your feedback has been taken seriously and shared with our Housekeeping and Front Office teams for immediate review and corrective action. Maintaining the comfort and satisfaction of our guests is our top priority, and we are truly sorry we fell short during your visit. We do value your continued patronage and hope to have the opportunity to welcome you back for a much-improved experience. Solitaire Regards, Grant Alexander General Manager
Dear Miss M, Thank you for taking the time to share your experience with us. We sincerely apologize that your recent stay did not meet the high standards you rightfully expected, especially as a returning guest. We deeply regret the inco… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe breakfast spread was absolutely delicious. So many options to choose from. The room itself was exquisite and very comfortable. The service we received was amazing and all the staff were so friendly and accommodating. I absolutely loved the spa. Definitely worth it to stay here!
The only thing that I can think of was that there was a bit of a smell coming from the shower drain in the bathroom. They might want to consider cleaning the drain at some point but everything else was lovely.
Dear Our Valued Guest, Warmest greetings from JHL Solitaire Gading Serpong We are glad that our room & service met your expectations and we're do apologize for the inconvenience due to unpleasant smell from bathroom. We have noted your concern and escalate this issue to our engineering team to be followed up and hope you will have a better experience in the future. Once again, thank you for your reviews, we value your opinion and look forward to welcoming you back soon. Solitaire Regards, Vincentia Maria General Manager
Dear Our Valued Guest, Warmest greetings from JHL Solitaire Gading Serpong We are glad that our room & service met your expectations and we're do apologize for the inconvenience due to unpleasant smell from bathroom. We have not… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewDear Mrs. Siew, We very much appreciate your comments regarding your stay at JHL Solitaire Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Solitaire Regards, Vincentia Maria General Manager
Dear Mrs. Siew, We very much appreciate your comments regarding your stay at JHL Solitaire Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewVery accomodating staff
Dear Mr. Krister, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It was a pleasure to read that you were pleased with our service. I am looking forward to welcoming you back to my hotel very soon and enjoying our hospitality once more Solitaire Regards, Vincentia Maria General Manager
Dear Mr. Krister, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It was a pleasure to read that you were pleased with our service. I am looking forward to welco… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGreat services from all staff..and from Mas Rey.
Nothing..all fantastic
Dear Mr. Leo, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I would certainly share your feedback with our team, especially Rey who will be delighted to read your positive feedback. I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future. Solitaire Regards, Vincentia Maria General Manager
Dear Mr. Leo, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I would certainly share your feedback with our team, especially Rey who will be delighted to read your positi… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewDear Mrs. Siew Siew, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It was a pleasure to read that you were pleased with our service. I am looking forward to welcoming you back to my hotel very soon and enjoying our hospitality once more Solitaire Regards, Vincentia Maria General Manager
Dear Mrs. Siew Siew, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It was a pleasure to read that you were pleased with our service. I am looking forward to we… Show more
Reviewed: 29 May 2025 · Stayed in March 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewHow stunning it was. The architectural beauty of the hotel. The opulence of the lobby and rooms.
Was at bit hot in areas that should’ve been air conditioned. Plus the food in the hotel was mostly average.
Dear Mr. Jarod, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It is our pleasure to have you as our guest. Your feedback about the air conditioner and food has been cascade to respective section to be assess and we commit to continue improving our facility. I look forward to welcoming you back in the hopefully near future. Vincentia Maria General Manager
Dear Mr. Jarod, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It is our pleasure to have you as our guest. Your feedback about the air conditioner and food has… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewClean and fast service Nice food
Dear Ibu Sulistya, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future. Solitaire Regards, Vincentia Maria General Manager
Dear Ibu Sulistya, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewExceptional very clean and deserves 6 stars comparing with other 5 stars hotel. strongly recommended
Dear Miss Alaa, Thank you for staying at JHL Solitaire Gading Serpong, and for taking the time to share your experience with us. We are happy to know that we have exceeded your expectations during your stay with us. We are also pleased you appreciated our many excellent services we give to you. Thank you again for your review and we look forward to welcoming you back. Solitaire Regards, Vincentia Maria General Manager
Dear Miss Alaa, Thank you for staying at JHL Solitaire Gading Serpong, and for taking the time to share your experience with us. We are happy to know that we have exceeded your expectations during your stay with us. We are also pleased … Show more
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewA little bit noisy from outside, but they're provide earplug to minimize the voice, good preparation.
Dear Mr. Ihsan, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It is our pleasure to have you as our guest. Your feedback about the soundproofing is very important in our effort to assess and continue improving our facility. I look forward to welcoming you back in the hopefully near future. Vincentia Maria General Manager
Dear Mr. Ihsan, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It is our pleasure to have you as our guest. Your feedback about the soundproofing is very impor… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewStrategy and clean
Dear Lucyana, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future. Solitaire Regards, Vincentia Maria General Manager
Dear Lucyana, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the nea… Show more
Reviewed: 12 March 2025 · Stayed in February 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewBertemu Band The Script
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Dear Maria, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future. Solitaire Regards, Vincentia Maria General Manager
Dear Maria, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near f… Show more