Reviews of JW Marriott Hotel Surabaya 5 stars
JL Embong Malang 85-89, Tegalsari, 60261 Surabaya, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBreakfast was amazing, the service was excellent, and even though it’s one of the oldest properties, it’s very well-maintained. I’d be happy to stay here again next time.
Dear Sakinah, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya during your visit to Surabaya. We are delighted to learn that our service and facilities met your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback, and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya.
Dear Sakinah, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya during your visit to Surabaya. We are delighted to learn that our service and facilities met your expectations and became one o… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEveryone from the doorman, reception, waitress and cleaner.. all are so friendly and very polite.
Nothing. All is good to me.
Dear Justinus Hazlynda, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya during your visit to Surabaya. We are delighted to learn that our service and facilities met your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback, and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya.
Dear Justinus Hazlynda, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya during your visit to Surabaya. We are delighted to learn that our service and facilities met your expectations and be… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewFabulous 22nd floor residence Attentive staff & superlative facilities.
Pool seemed dated. Jacuzzi could have been a few degrees less 🥵
Dear KKP, Thank you for taking time to share your honest feedback following to your recent stay. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear KKP, Thank you for taking time to share your honest feedback following to your recent stay. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our servi… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewbreakfast is great
Dear Emanuel Angelo, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear Emanuel Angelo, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. R… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewVarity
Nil
Dear Clarence, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear Clarence, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. Rest as… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe overall room hygiene is quite good and the location is also great.
The hotel staff were quite indifferent. I had booked the laundry service, but my clothes were washed with color bleeding and they didn't even offer an apology or any remedial measures.
Dear Guest, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for and I can understand your frustration. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear Guest, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for and I can understand your frustration. Allow me to fo… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewIt was clean. The staff are very helpful, attentive and polite. Service was excellent.
Nil
Dear Jaswant, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear Jaswant, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. Rest ass… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewRoom is spacious, well lit I really love it, the room Is bright , easy to look for stuff. Very comfortable bed. Bkfast was really good!!!
Dear Rosita, Thank you for taking time to share your honest feedback following to your recent stay. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear Rosita, Thank you for taking time to share your honest feedback following to your recent stay. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our se… Show more
Reviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewLocation. The gym was actuall a gym, very good. Pool area is also very good.
Our mini bar was empty for some reason.. No snack in the room
Dear Markus, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear Markus, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for. Allow me to follow up directly from here. Rest assu… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewThe bed need to be more elevated and soft and firm also the same for the below
Dear Ghofran, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Ghofran, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectati… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewThe room smelled like an old gym.
Dear Kai Qing, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for and I can understand your frustration. Allow me to follow up directly from here. Rest assured that we take your feedback as we believe it is the best way for us to improve our services and facilities. We would personally hope you will give us another opportunity to serve you again and provide you with a true luxury experience on your next visit to JW Marriott Surabaya. Best Regards, JW Marriott Surabaya
Dear Kai Qing, Thank you for taking time to share your honest feedback following to your recent stay. The service you received is not representing the hotel's value we are striving for and I can understand your frustration. Allow me to… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified review