Opiniones del Kahayana Suites Ubud 3 estrellas
Jl. A.A. Gede Rai, Lodtunduh, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, 80571 Ubud, Indonesia

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Cada puntuación de los comentarios está comprendida entre 1 y 10. Para obtener la puntuación general que te mostramos, sumamos las puntuaciones de los comentarios que hemos recibido y dividimos el total por el número de puntuaciones de los comentarios que hemos recibido. Usamos un sistema de comentarios ponderados, lo que significa que cuanto más reciente sea un comentario, mayor será su impacto en el cálculo de la puntuación total. Por otra parte, en la valoración se pueden dar "subpuntuaciones" individuales sobre aspectos importantes, como la ubicación, la limpieza, el personal, el confort, las instalaciones, la relación calidad-precio y la wifi gratuita. Ten en cuenta que los clientes envían sus subpuntuaciones y puntuaciones generales de manera independiente, de modo que no hay relación directa entre ellos.
Puedes dejar un comentario sobre un Alojamiento que hayas reservado a través de nuestra Plataforma si te has alojado allí o si llegaste al alojamiento pero no te quedaste. Si quieres modificar un comentario que ya enviaste, ponte en contacto con nuestro equipo de Atención al cliente.
Contamos con personas y sistemas que están especializados en detectar comentarios falsos enviados a través de nuestra Plataforma. Si encontramos alguno, lo borramos y, si es necesario, tomamos las acciones necesarias contra la persona responsable.
Si alguna persona ve algo sospechoso, puede comunicárselo en todo momento al equipo de Atención al cliente para que nuestro equipo de Fraude pueda investigarlo.
Idealmente, publicamos todos los comentarios que recibimos, ya sean negativos o positivos. No obstante, no publicamos aquellos comentarios que contienen o hacen referencia, entre otras cosas, a:
- temas políticos delicados;
- contenido promocional;
- actividades ilegales;
- información personal o sensible (por ejemplo, e-mails, números de teléfono o información de tarjetas de crédito);
- lenguaje ofensivo, sexual, discriminatorio, amenazante, que incite al odio o de contenido violento;
- spam y contenido falso;
- elementos relacionados con la crueldad animal;
- falsificaciones de identidad (por ejemplo, si el autor o autora dice ser otra persona);
- cualquier infracción de nuestras pautas de comentarios.
Para garantizar que los comentarios son relevantes, solo aceptamos los que se envían en los tres meses siguientes al check-out, y solemos dejar de mostrarlos si tienen más de 36 meses o si el Alojamiento cambia de propietario.
El Alojamiento puede decidir si responder o no a los comentarios.
Cuando haya varios comentarios, aparecerán en primer lugar los más recientes, aunque también se tienen en cuenta otros factores: el idioma del comentario, si solo contiene una valoración, si también contiene una reseña escrita, etc. Si quieres, puedes ordenar los comentarios o filtrarlos (por momento del año, puntuación de los comentarios, etc.).
A veces, mostramos algunas puntuaciones de los comentarios que proceden de otras webs de viajes muy conocidas. Cuando lo hacemos, lo dejamos claro.
Pautas y normas aplicables a los comentarios
El objetivo de estas pautas y normas es que el contenido de Booking.com siga siendo relevante y para todos los públicos, sin limitar la libertad de expresar opiniones fuertes. Las pautas y normas son aplicables sin importar la emotividad del comentario.
Las aportaciones de contenido deben estar relacionadas con los viajes. El contenido detallado es el más útil y el que ayuda a otros a tomar mejores decisiones. Por favor, no incluyas comentarios personales, políticos, éticos o religiosos. El contenido publicitario será eliminado y los problemas relacionados con los servicios de Booking.com deben reenviarse a nuestros equipos de atención al cliente o al alojamiento.
Las aportaciones de contenido deben ser adecuadas para todo tipo de público. No uses lenguaje vulgar o insultos en ningún idioma. Los comentarios y otro contenido que incluyan expresiones de odio, comentarios discriminatorios, amenazas, contenido sexual, violencia o que fomenten cualquier actividad ilegal no están permitidos.
Todo el contenido tiene que ser auténtico y único para el cliente. Los comentarios son más útiles cuando son originales e imparciales. Tus aportaciones tienen que ser tuyas. Los alojamientos que colaboran con Booking.com no pueden publicar comentarios en nombre de sus clientes y no pueden ofrecer ningún incentivo al cliente a cambio de un comentario. No toleraremos ningún intento de disminuir la puntuación de un competidor enviando un comentario negativo sobre el mismo.
Respeto a la privacidad de los demás. Booking.com intentará ocultar direcciones de e-mail, números de teléfono, direcciones web, cuentas en las redes sociales y otros datos similares.
Las aportaciones de contenido reflejan las opiniones de los clientes y alojamientos de Booking.com, no las de Booking.com. Booking.com no se hace responsable de ningún comentario ni de las respuestas a esos comentarios. Booking.com es un mero distribuidor (sin ninguna obligación a verificar), no un editor o creador de estos comentarios y sus respuestas.
Por defecto, los comentarios se ordenan por fecha del comentario y según otros criterios para mostrar los más relevantes, incluidos a título enunciativo el idioma, los que incluyen texto y los que no son anónimos. Puede haber otros criterios para ordenarlos (por tipo de viajero, por puntuación, etc.).
Aviso sobre la traducción
Este servicio puede contener traducciones realizadas por Google. Google no se hace responsable de ninguna garantía relacionada con las traducciones, ya sea explícita o implícita, ni de las garantías de exactitud y veracidad o de garantías implícitas de comerciabilidad e idoneidad para un fin determinado o de no violación.
Escrito en 6 de septiembre de 2025 · Se alojó en septiembre de 2025
Comentario auténticoAbsolutamente TODO
Me GUSTÓ TODO
Dear Mr/s. Andrea Marcela, Thank you so much for your wonderful feedback. We’re truly delighted to know that you enjoyed absolutely everything about your stay with us. Your kind words mean a lot to our entire team, and we will be sure to share your appreciation with everyone here at the Hotel We look forward to welcoming you back for another memorable stay in the future. Warm regards, Kahayana Suites Ubud Family
Dear Mr/s. Andrea Marcela, Thank you so much for your wonderful feedback. We’re truly delighted to know that you enjoyed absolutely everything about your stay with us. Your kind words mean a lot to our entire team, and we will be sure … Mostrar más
Escrito en 25 de agosto de 2025 · Se alojó en agosto de 2025
Comentario auténticoInstalaciónes en general, habitación. Restaurante, piscina
Las habitaciones de de planta baja, muy cerca de la piscina, por lo que falta algo de intimidad
Dear Juan Miguel, Warmest greetings from Kahayana Suites Ubud.. Thank you very much for sharing your wonderful review and for giving us such excellent ratings. We are delighted to know that you enjoyed our facilities, your room, as well as the restaurant and swimming pool. We also truly appreciate your feedback regarding the ground floor rooms near the pool. Your comment is very valuable for us to improve the experience and comfort of our future guests. It was our great pleasure to host you, and we look forward to welcoming you back for another relaxing stay in Ubud. Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Juan Miguel, Warmest greetings from Kahayana Suites Ubud.. Thank you very much for sharing your wonderful review and for giving us such excellent ratings. We are delighted to know that you enjoyed our facilities, your room, as well … Mostrar más
Escrito en 15 de agosto de 2025 · Se alojó en agosto de 2025
Comentario auténticoKahayana Suites Ubud es simplemente excepcional. La amabilidad, calidez y atención genuina de todo el personal hicieron que nuestra estancia fuera inolvidable. Todo estaba impecable, perfectamente organizado, y la comida del restaurante era deliciosa. Disfrutamos de un masaje balinés de una hora que fue increíble, y nuestra habitación con vistas a la piscina era preciosa y muy cómoda. La gente que trabaja aquí realmente marca la diferencia. ¡Muy recomendable!
Dear Raul, Warmest greetings from Kahayana Suites Ubud.. Thank you so much for your wonderful review and perfect scores in every category. We’re truly delighted to hear that you enjoyed our spotless facilities, delicious restaurant, relaxing Balinese massage, and especially the genuine care from our entire team. Your kind words mean a lot to us and serve as great encouragement to continue delivering exceptional service. We sincerely hope to welcome you back to Kahayana Suites Ubud for another unforgettable stay. Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Raul, Warmest greetings from Kahayana Suites Ubud.. Thank you so much for your wonderful review and perfect scores in every category. We’re truly delighted to hear that you enjoyed our spotless facilities, delicious restaurant, relax… Mostrar más
Escrito en 24 de julio de 2025 · Se alojó en julio de 2025
Comentario auténticoEl hotel es muy lindo, cómodo y la atención es muy buena. Totalmente recomendado
Dear Sebastian, Thank you so much for taking the time to share such a wonderful review. We are truly delighted to know that you had an enjoyable and comfortable stay with us, and that our team was able to provide you with excellent service. It is always our goal to create a welcoming and memorable experience for all of our guests, and your kind words serve as a great motivation for our entire team. We are especially grateful for your recommendation it means the world to us. We sincerely look forward to welcoming you back to Kahayana Suites in the near future for another relaxing and enjoyable stay. Warmest regards, Kahayana Suites Ubud Family
Dear Sebastian, Thank you so much for taking the time to share such a wonderful review. We are truly delighted to know that you had an enjoyable and comfortable stay with us, and that our team was able to provide you with excellent service… Mostrar más
Escrito en 22 de junio de 2025 · Se alojó en mayo de 2025
Comentario auténticoUn oasis de tranquilidad cerca del centro de ubud. El staff fue muy atento y servicial en todo momento. Tanto la habitación como la piscina se encuentran limpias y cuidadas. La comida del restaurante muy rica. Te facilitan el alquiler de vehículos directamente.
Dear Valued Guest, Warmest greetings from Kahayana Suites Ubud.. Thank you for taking the time to share your kind review and for rating us a 9.0! We are truly happy to know that you found our place to be an oasis of tranquility and appreciated the cleanliness, facilities, and helpful service from our team. It brings us joy to hear that you enjoyed the food at our restaurant and found convenience in our vehicle rental assistance. Your feedback motivates us to continue providing a warm and relaxing experience for every guest. We hope to welcome you back again on your next visit to Ubud. Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Valued Guest, Warmest greetings from Kahayana Suites Ubud.. Thank you for taking the time to share your kind review and for rating us a 9.0! We are truly happy to know that you found our place to be an oasis of tranquility and apprec… Mostrar más
Escrito en 1 de junio de 2025 · Se alojó en junio de 2025
Comentario auténticoEscrito en 7 de mayo de 2025 · Se alojó en abril de 2025
Comentario auténticoMuy bueno todo, la piscina, desayuno y personal muy amable y siempre atentos. Habitaciones amplias y limpias.
Hubo trabajos que comenzaban antes de las 8 a.m. justo frente a nuestra habitación. Sabemos que fue algo puntual y coincidió con nuestra estadía
Dear Daniela, Warmest greetings from Kahayana Suites Ubud.. Thank you so much for your kind review and for rating our staff, cleanliness, and facilities so highly. We’re delighted to hear you enjoyed the pool, breakfast, and the spacious, clean rooms. We’re truly sorry for the early morning noise during your stay. The construction work was from a project on the neighboring property, which is under separate management. Unfortunately, we have no access or control over that site. We understand it was inconvenient, and we appreciate your understanding that it was a one-off situation that coincided with your visit. We hope to welcome you back for an even more relaxing and peaceful stay in the future. Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Daniela, Warmest greetings from Kahayana Suites Ubud.. Thank you so much for your kind review and for rating our staff, cleanliness, and facilities so highly. We’re delighted to hear you enjoyed the pool, breakfast, and the spacious… Mostrar más
Escrito en 4 de mayo de 2025 · Se alojó en abril de 2025
Comentario auténticoHermoso lugar, excelente atención. Desayuno a la carta muy rico. Panqueques lo mejor 🙌🏽 Recomiendo este alojamiento para relajarse
Dear Edna, Thank you so much for sharing such a lovely review. We are truly happy to hear that you had a relaxing stay and that you found our place beautiful and our service excellent. Your kind words mean a lot to the entire team, we always strive to create a peaceful and welcoming atmosphere for all our guests. We are also thrilled that you enjoyed our à la carte breakfast. Our kitchen team will be so happy to hear that the pancakes were a highlight for you. Your recommendation is the greatest compliment we could receive. We sincerely hope to welcome you back again soon for another memorable and relaxing stay at Kahayana Suites. Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Edna, Thank you so much for sharing such a lovely review. We are truly happy to hear that you had a relaxing stay and that you found our place beautiful and our service excellent. Your kind words mean a lot to the entire team, we alwa… Mostrar más
Escrito en 26 de marzo de 2025 · Se alojó en marzo de 2025
Comentario auténticoEscrito en 11 de marzo de 2025 · Se alojó en marzo de 2025
Comentario auténticoHotel super bien cuidado, habitaciones amplias modernas y con enchufes europeos. El personal es supr amable. Destacar el restaurante del hotel que tiene precios super asequibles y se come increíble. Aún estando en obras a nosotros no nos afectó en nada porque estaba en la fase final y era de 9 a 17h que no estábamos ya en el hotel. No está centrico pero no supone un problema porque el ambiente es super calmado y en pocos minutos estás en el centro.
Lo unico que destacaría es que cobran por el servicio de limpieza de la habitación y que las habitaciones no están muy insonorizadas.
Dear Marc, Warmest greetings from Kahayana Suites Ubud.. Thank you for your wonderful feedback and perfect rating! We are delighted to hear that you enjoyed your stay, from our well-kept facilities and modern rooms to our friendly staff and restaurant. Your kind words truly mean a lot to us! However, we would like to clarify that we do not charge any fees for room cleaning—our daily housekeeping service is provided free of charge as part of our commitment to guest comfort. We sincerely apologize for any misunderstanding. We truly appreciate your support and hope to welcome you back for another relaxing stay in the future! Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Marc, Warmest greetings from Kahayana Suites Ubud.. Thank you for your wonderful feedback and perfect rating! We are delighted to hear that you enjoyed your stay, from our well-kept facilities and modern rooms to our friendly staff… Mostrar más
Escrito en 20 de febrero de 2025 · Se alojó en diciembre de 2024
Comentario auténticoEscrito en 4 de noviembre de 2024 · Se alojó en noviembre de 2024
Comentario auténticoTodo muy bien! Las instalaciones en perfecto estado bastante nuevo todo. La habitación bastante grande y muy limpia. Nos ha gustado mucho la zona para relajarse y la piscina muy bien! El wi-fi funciona muy bien. El restaurante de enfrente muy bien también! En general el hotel muy bien! No tengo palabras para describir la amabilidad del personal. Siempre dispuesto a ayudar, muy amables y siempre te atienden con una sonrisa que se agradece mucho. Sobre todo la chica de la recepción Era y el chico Wire (si no recuerdo mal los nombres). Volveremos seguro! Recomendable 100%
No tengo nada malo que decir de este alojamiento. Todo muy bien
Dear Viorel, Warmest greetings from Kahayana Suites Ubud.. Thank you so much for your incredible and thoughtful review! We are absolutely delighted to hear that you had such an unforgettable experience with us at Kahayana Suites Ubud. It brings us great joy to know that you enjoyed every aspect of your stay, from the quality of our facilities to the comfort of your room. We take great pride in maintaining our accommodations in perfect condition, and it’s wonderful to hear that the room was spacious, clean, and provided you with the perfect environment to relax. We’re also glad that you had the chance to enjoy the pool area and appreciated the reliable Wi-Fi—we know how important it is to stay connected during a trip. Your kind words about our staff truly mean the world to us. We always aim to create a welcoming and friendly atmosphere for our guests, and it is heartwarming to hear that you felt so well taken care of. We will be sure to pass on your special mention to Mr. Wira and our front desk team. They will be so happy to know that their efforts made such a positive impact on your experience. A smile and a helping hand go a long way, and we’re so proud of our team for going the extra mile. We’re also pleased to hear that you enjoyed the local restaurant across the street—Ubud is full of wonderful dining options, and it’s great that you had a chance to experience one of them. Thank you for your trust and your kind recommendation. We are so grateful that you would rate us 100% recommended. We cannot wait to welcome you back for your next visit to Ubud! Your positive feedback inspires us to continue providing exceptional service and ensuring that every guest leaves with wonderful memories. If there is anything we can assist with for your future stays, please don’t hesitate to let us know. Wishing you all the best, and we look forward to seeing you again soon! Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Viorel, Warmest greetings from Kahayana Suites Ubud.. Thank you so much for your incredible and thoughtful review! We are absolutely delighted to hear that you had such an unforgettable experience with us at Kahayana Suites Ubud. … Mostrar más
Escrito en 3 de noviembre de 2024 · Se alojó en octubre de 2024
Comentario auténticoLa piscina y la habitación muy agradables.
Estaba bastante alejado del centro de Ubud.
Dear ANA MARÍA, Warmest greetings from Kahayana Suites Ubud.. Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and appreciated the comfort of your room as well as our lovely pool. Your perfect rating for staff, cleanliness, comfort, and value for money truly warms our hearts and motivates our team to continue delivering exceptional service. We understand your note about the distance from Ubud downtown. While we strive to create a serene and relaxing atmosphere away from the hustle and bustle, we appreciate that some guests may prefer a more central location. We’re glad you were able to enjoy the peaceful surroundings our hotel offers. If you decide to visit us again, we’d love to assist you in exploring nearby attractions and making the most of your stay. Thank you once again for your kind words, and we hope to welcome you back soon! Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear ANA MARÍA, Warmest greetings from Kahayana Suites Ubud.. Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and appreciated the comfort of your room as well as our lovely pool. Your perfec… Mostrar más
Escrito en 15 de octubre de 2024 · Se alojó en octubre de 2024
Comentario auténticoTodo
Que olía mal los baños
Dear El Maimouni Kaychouh, Warmest greetings from Kahayana Suites Ubud.. Thank you for your feedback and for the fantastic rating! We’re delighted to hear that you enjoyed our staff, cleanliness, and overall facilities. We sincerely apologize for the issue with the bathroom odor. Your comments are invaluable, and we will address this concern to ensure a better experience for our future guests. We hope to welcome you back soon for an even better stay! Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear El Maimouni Kaychouh, Warmest greetings from Kahayana Suites Ubud.. Thank you for your feedback and for the fantastic rating! We’re delighted to hear that you enjoyed our staff, cleanliness, and overall facilities. We sincerely ap… Mostrar más
Escrito en 19 de septiembre de 2024 · Se alojó en septiembre de 2024
Comentario auténticoEs un pequeño hotel boutique, muy cuidado con detalle. Muy limpio y el personal muy agradable.
El desayuno estaba muy rico y de calidad pero eran raciones pequeñas y tienes que elegir únicamente una opción.
Dear Ismael, Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated the cleanliness of our boutique hotel and the friendliness of our staff. It's wonderful to know you enjoyed the quality of our breakfast as well. We understand your comment about the portion sizes and having to choose just one option. Your feedback is valuable, and we will definitely take it into consideration as we work to improve the overall guest experience. We hope to welcome you back again soon! Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com
Dear Ismael, Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated the cleanliness of our boutique hotel and the friendliness of our staff. It's wonderful to know you enjoyed the quality… Mostrar más
Escrito en 16 de septiembre de 2024 · Se alojó en septiembre de 2024
Comentario auténticoCalidad precio excepcional, con un personal super agradable y unas instalaciones geniales. Estan ampliando el hotel para icnluir un gimnasio y una zona de yoga!
Coincidió nuestra estancia con las obras de ampliación del hotel, aunque al comentar con el staff la incomodidad del ruido, nos cambiaron de habitación y solucionaron el problema.
Dear Bernilazzz, Thank you so much for your wonderful feedback and for choosing to stay with us. We're thrilled to hear that you found our facilities and staff to your liking, and we truly appreciate your understanding regarding the expansion work. We're glad that our team was able to quickly resolve the noise issue by offering you a room change, ensuring a more comfortable stay for you. Your satisfaction is our priority, and we look forward to welcoming you back once our new gym and yoga area are complete. Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Bernilazzz, Thank you so much for your wonderful feedback and for choosing to stay with us. We're thrilled to hear that you found our facilities and staff to your liking, and we truly appreciate your understanding regarding the ex… Mostrar más
Escrito en 12 de septiembre de 2024 · Se alojó en septiembre de 2024
Comentario auténticoEl personal y la tranquilidad
Estaba algo alejado de los sitios de interés
Dear Maria, Thank you for your feedback! We’re glad to hear you enjoyed the tranquility and the service provided by our staff. We understand that our location may be a bit further from certain attractions, but we hope the peaceful atmosphere made up for the distance. Should you decide to visit again, our team would be happy to assist with transportation arrangements to make your experience even more convenient. We look forward to welcoming you back! Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Maria, Thank you for your feedback! We’re glad to hear you enjoyed the tranquility and the service provided by our staff. We understand that our location may be a bit further from certain attractions, but we hope the peaceful atmosp… Mostrar más
Escrito en 31 de agosto de 2024 · Se alojó en agosto de 2024
Comentario auténticoTodo perfecto. Atención inmejorable
Dear Enya, Warmest greetings from Kahayana Suites Ubud, It was a pleasure having you as our guest at Kahayana Suites Ubud. We are so glad you enjoyed your stay, and we appreciate you taking the time to leave us a review. We are always striving to provide our guests with the best possible experience, and your feedback is invaluable to us. We will take your suggestions into account as we continue to improve our services. We hope to have the opportunity to welcome you back to Kahayana Suites Ubud soon. Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Enya, Warmest greetings from Kahayana Suites Ubud, It was a pleasure having you as our guest at Kahayana Suites Ubud. We are so glad you enjoyed your stay, and we appreciate you taking the time to leave us a review. We are always str… Mostrar más
Escrito en 20 de agosto de 2024 · Se alojó en julio de 2024
Comentario auténticoNada
No ponen toalla de manos y las toallas muy viejas. Además solo hay 1 barra en la pared para colgar una toalla, con lo cual te limita poder secar las dos. El agua del baño sale hirviendo, deberían de poner un cartel en el lavabo ya que resulta peligroso. El baño olía fatal y había OBRAS 🏗️ que empezaban a las 8:30 AM y no avisaron con antelación. Esto nos pareció un detalle muy feo, ya que deberían de advertir al cliente. El restaurante LENTÍSIMO, 1h para dos platos, entre ellos uno frío (ensalada). Te hacen elegir el desayuno el día de antes con el pretexto de tenerlo listo al día siguiente y evitar retrasos pero no sirve para nada porque llegan a tu mesa para corroborar tu elección y tardan muchísimo, muchas veces olvidando ponerte el zumo o no atendiendo a las peticiones especiales como añadir leche para el café. Un poco lejos del centro de Ubud. ⚠️ Para rematar la estancia, me olvidé mis sandalias de trekking y no me las han devuleto porque dicen que ahí NO están. Muy poco profesional la seguridad y las políticas de la empresa. Ya que ahí fue donde me las dejé y no salieron del hotel, creo que alguien del servicio o el siguiente cliente se las quedó.
Dear Mr/s Raquel, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Regarding your missing trekking sandals, we have thoroughly checked with our housekeeping and lost-and-found departments, but unfortunately, no sandals matching the description were found. We understand how frustrating this situation is and assure you that we take matters of lost items very seriously. Our team is trained to follow strict protocols to ensure guest belongings are handled with care and professionalism. We apologize for the issues you encountered in the bathroom, including the lack of hand towels, the condition of the towels, the insufficient towel bars, and the water temperature. Your comments about the boiling water and the unpleasant odor in the bathroom have been noted, and we will take immediate steps to address these concerns. We deeply regret that the early morning construction disturbed your stay, and we should have informed you in advance. Regarding your dining experience, we are sorry to hear about the delays and errors in service. We will review our breakfast procedures and restaurant service to improve the speed and accuracy of orders. We appreciate your feedback on the distance from the center of Ubud, as we strive to ensure that our guests have the most comfortable and convenient stay possible. Once again, we apologize for the inconveniences you faced and for any distress caused. We hope you will consider staying with us again in the future so that we can provide you with a much better experience. Thank you for bringing these matters to our attention. Warm regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Mr/s Raquel, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Regarding your missing trekking sandals, we have thoroughly checked with our house… Mostrar más
Escrito en 28 de julio de 2024 · Se alojó en julio de 2024
Comentario auténticoEscrito en 20 de junio de 2024 · Se alojó en junio de 2024
Comentario auténticoFuimos el año pasado y nos gustó el trato, el desayuno y la tranquilidad.
Han dejado que un grupo de influyensers montar fiesta hasta las 5 de la mañana, nos despertaron varias veces. Nadie les ha llamado la atención y hay una obra que empieza las 6 de la mañana a dar martillazos, cuando uno está de vacaciones quiere descansar no? El año pasado el desayuno era self service y ahora es a la carta y malo.
Dear Imene, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our treatment, breakfast, and the tranquility of our hotel during your previous visit. We sincerely apologize for the inconvenience you experienced during your recent stay. We understand how important a peaceful and restful environment is, especially when on vacation. Please rest assured that we are addressing the issue regarding the late-night disturbances caused by other guests to ensure this does not happen again. Regarding the construction noise, we apologize for any disruption this may have caused to your relaxation. We are currently undergoing some necessary improvements to enhance our facilities, but we understand the need to manage these activities better and minimize any inconvenience to our guests. We also regret to hear that our new à la carte breakfast did not meet your expectations. We are constantly looking for ways to improve our services and will take your comments into consideration to make the necessary improvements. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm regards, Lidya Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Imene, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our treatment, breakfast, and the tranquility of our hotel during your previous visit. We sincerely apologize for the inconv… Mostrar más
Escrito en 8 de mayo de 2024 · Se alojó en mayo de 2024
Comentario auténticoInstalaciones y amenities
La ubicación es un poco lejana
Dear Mr/s Raquel, Warmest greetings from Kahayana Suites Ubud, It was a pleasure having you as our guest at Kahayana Suites Ubud. We are so glad you enjoyed your stay, and we appreciate you taking the time to leave us a review. We are always striving to provide our guests with the best possible experience, and your feedback is invaluable to us. We hope to have the opportunity to welcome you back to Kahayana Suites Ubud soon. Warm regards, Lidya Operational Manager sales@kahayanasuites.com Kahayana Suites Ubud
Dear Mr/s Raquel, Warmest greetings from Kahayana Suites Ubud, It was a pleasure having you as our guest at Kahayana Suites Ubud. We are so glad you enjoyed your stay, and we appreciate you taking the time to leave us a review. We a… Mostrar más
Escrito en 21 de marzo de 2024 · Se alojó en marzo de 2024
Comentario auténticoEscrito en 19 de marzo de 2024 · Se alojó en marzo de 2024
Comentario auténticoTodo en general es espectacular (Tal como en las fotos). Las habitaciones son amplias y con escritorio, las áreas sociales son hermosas, luminosas, muy relajantes, una súper piscina. El staff de lujo, todos siempre dispuestos a ayudar y con una sonrisa en la cara a todo momento radiando una energía súper positiva. Fácil acceso bien sea en auto o en moto (a solo 13 mis del centro de Ubud). Un súper lugar tanto para teletrabajar y disfrutar de vacaciones.
Más variedad en las frutas del desayuno.
Dear Mrs. Melissa, Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a beautiful stay at our hotel. It's truly heartening to know that you found our staff to be friendly and that the hotel had everything you needed. We appreciate your choice to stay with us and look forward to the opportunity of hosting you again in the future. Please feel free to contact us for further assistance needed in advance. Thank you once again for your positive review. Have a nice day. Warm regards, Kahayana Suites Ubud sales@kahayanasuites.com
Dear Mrs. Melissa, Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a beautiful stay at our hotel. It's truly heartening to know that you found our staff to be friendly a… Mostrar más
Escrito en 3 de octubre de 2023 · Se alojó en septiembre de 2023
Comentario auténticoInstalaciones, personal, ubicación.
Dear Laura, Warmest greetings from Kahayana Suites Ubud, It was a pleasure having you as our guest at Kahayana Suites Ubud. We are so glad you enjoyed your stay, and we appreciate you taking the time to leave us a review. We are always striving to provide our guests with the best possible experience, and your feedback is invaluable to us. We will take your suggestions into account as we continue to improve our services. We hope to have the opportunity to welcome you back to Kahayana Suites Ubud soon. Warm regards, Lidya Operational Manager Kahayana Suites Ubud
Dear Laura, Warmest greetings from Kahayana Suites Ubud, It was a pleasure having you as our guest at Kahayana Suites Ubud. We are so glad you enjoyed your stay, and we appreciate you taking the time to leave us a review. We are always str… Mostrar más