The fridge and the AC hum a little but I got used to it quickly

Great pool, desk in the room with good internet.

Stayed in August 2025

little construction noise in the morning. Also our key slot that operates the lights in the room continued to turn on and off while we were in the room

great location and facilities. the pool and garden area make you forget your in a big city.

Stayed in May 2025

No choice at breakfast for westerners

Location, the hotel is lovely

Stayed in March 2025

Room a little tired, could do with a refresh, especially ceiling.

Good location, lovely pool, good spa

Stayed in January 2025

The toileteries should've been better of quality since they claimed to be a 4-star hotel. One or two of the counter staff could've been more friendly.

For a city hotel this hotel is centrally located within walking distance to shopping malls, eateries etc. Breakfast was excellent with varieties to chose from.

Stayed in October 2024

Wifi was really weak, dropping on and off all the time. Bedsheets look really old. It looked like it wasn’t washed properly.

Location

Stayed in September 2024

Quite old style

Was comfortable

Stayed in July 2024

This my 4th time stayed on this hotel is should be the hotel recognize the repeater guest, more happy to receive free upgrade or something special !

The property very well located on the center of Mataram, easy access !

Stayed in June 2024

Excellent...

Stayed in May 2024

Dirty floor, dirty bathroom.

Nice lobby. Good breakfast

Stayed in November 2023

nope

Pool and Garden

Stayed in October 2023

The Location is good Near the Shopping mall and Many Shop and Restaurants there, many place to work near hotel

Stayed in August 2023

The receptionist person isn't really friendly, seems like our key was deactivated so we couldn't open the door, so my brother went to the receptionist to ask them to fix it and when my brother said thanks, she didn't even respond nor smile at my brother just give him the key and ignore him. Really not good.

The houskeeping staff response is fast, when there's a dirty towel set up on our arrival, I asked them to change it and they said sorry before they gave us a new clean towel.

Stayed in August 2023

pool was out of action for 3 days

everything

Stayed in April 2023

They had live entertainment for 3 hours at their outdoor restaurant, which was at a very loud volume. Not ideal if you wanted to relax in your room.

Comfortable, modern hotel in central Mataram, with large size rooms and a nice pool. Staff are terrific and offer great service: I had large bag of laundry returned in 2 hours for a very reasonable price. Mataram Mall is across the road if you need to do any shopping.

Stayed in October 2022

Could be better

Nice lobby Nice room Value hotel

Stayed in February 2024

The toilet is very dirty

The room is spacious.

Stayed in December 2023

Had to change rooms twice due to things not working. All three bathrooms did not look at all like in the pictures, very old and not comfortable!! WIFI sucks - keeps losing connection and not stable / reliable (I only used mobile data for my whole stay!). Restaurant food was not good at all. There were construction works going on, sometimes only in the morning?? People were smoking in public areas. But most importantly, I wouldn’t recommend this hotel for international travelers since many of the staff did not at all or speak VERY limited English.

Nice landscaping with pool area. Complimentary water with room service. Spa and gym.

Stayed in October 2023

it’s was so dirty. loud music also from the event that was going on the breakfast was bad also

Stayed in June 2023

the room is old, worn out, and dirty. the shower’s water pressure is very low and I do not get hot water 90% of the time. the toilet is grimy and strands of hair were found everywhere. stains were also found on pillows and bed sheets.

friendly staff

Stayed in November 2022

The proximity to Mataram Mall didn't make much of a difference, since most shops in that mall seems to have closed. Not the hotel's fault, just something to be aware of, if you wanted to stay here because of the mall.

The grounds are beautiful and wide and open, with a beautifully landscaped pool and gardens. Try to get a room with a balcony. Mine did not have one, and a lousy view, but the room itself was good - cool aircon, everything worked well, it was clean, strong wifi. No complaints, as I was there just for one night.

Stayed in October 2022

Ecpectation of facility mentioned in booking.com vs reality..

Location near mall

Stayed in October 2022

From the 1st day stay, staff is not really friendly, only one staff that smile at us while check out. Toilet is dirty, water heater is not working, no iron in the room, have to request several times.

Only the breakfast is good, and some staff that giving us smile. Smile is enough, not more or less.

Stayed in September 2022

The location is very strategis in town

Stayed in September 2022