The history and all the antiques left in the hotel. The tour through the hotel was wonderful. Staff al very kind. Wl

Stayed in August 2025

The breakfast was marvellous.

Stayed in August 2025

Nothing

A true classic. The architecture, furniture and decoration is matched by the first class, old school service.

Stayed in August 2025

It's a beautiful experience to stay here. The extra bed for our daughter was very well. The restaurant served a very delicious food. Our room 118 was quite and big for three people.

Stayed in August 2025

With a separate bath and shower it was impossible to take the shower gel or shampoo, which are mounted to the wall in the shower, to the bath. The wi-fi was down the whole last morning. It would have been a 9, even with the wi-fi gone if it wasn't for the last moment at the hotel. When I checked out i could take a taxi or a private car to the station. The price difference was, in my opinion, ridiculous for kind of like the same service. So I choose the normal taxi. But after I left the hotel. The man driving the private car (who was waiting outside) was very pushy and bargaining (below the price the hotel had given a minute earlier) to still far to high prices for his "service" while I was waiting for my taxi to be flagged down by the other staff. This was a really bad experience as the end of a good stay.

Great hotel, maybe even one of the grandest hotels i've been in. I was upgraded to a heritage suite which for me was enormous, with separate bath, toilet and shower. Staff was great, except for the last person, see below. The Fountains where nice to see, but you could hear them clearly in your room. The good thing is they turned them down when the evening started.

Stayed in May 2025

Very beautiful hotel, with comfortable luxury rooms. We get a free upgrade of the room. Its located in a nice street with pleasant street life. Every Sunday evening there playing a band left side across the street. Surabaya is a nice green city with lot of music. Even on the train station in the morning there is a band. We really enjoyed our stay!

Stayed in August 2025

Nothing.

everything about the hotel - check out my google review on this place. It's just amazing

Stayed in August 2025

There are rumors of ghosts by the locals. I saw none!

Amazing food.

Stayed in July 2025

The staff members were very helpful and courteous.

Stayed in August 2025

Didn’t get a chance to try the restaurants

Beautiful, old world charm in the heart of the city, very spacious and comfortable rooms, polite and helpful staff.

Stayed in August 2025

A ridiculous question!

The scale, style and elegance of the Hotel in such a central location was a lifetime experience. Our suite was beautifully appointed and the staff throughout the hotel were attentive and professional. And you have to have an Oranje Sling! Fabulous.

Stayed in August 2025

There were hairs in the bath as we entered, so not 100% clean. We couldn’t turn all the lights out without taking the key from the holder. The door had holes at the bottom. A big one on the left and a small one on the right.

Beautiful

Stayed in August 2025

Very hard to think of anything.

The atmosphere! Colonial furniture in rooms etc. The showers were amazing. Rooms were huge. We stayed in a heritage room.

Stayed in August 2025

This is one of the great hotels, and given its role in history, you get a museum on top. We stayed 3 nights as part of our 4 week Indonesia tour, of which 7 nights in Java (Yog to Bali). The Majapahit is placed in the most central place in Surabaya, a very lively area with restaurants and shops all around. We traveled with our three kids aged 8-11, and they enjoyed the very large pool. We also used the hotel as base to visit the Bromo vulcano (2.5hrs one way, we happely traded sunrise for sunset so as to allow us to leave at 11am, returned at 8pm). The hotel helped us to organize these trips and very competitive rates and good quality. For its high quality, mega value and great service, we would recommend this to be included in any tour around Java.

Stayed in August 2025

It’s just amazing !!!!

Stayed in August 2025

Fantastic location! What a lot of history has this hotel, amazing to have stayed here!

Stayed in August 2025

Restaurant/food average

Great location great history

Stayed in July 2025

The toilet flush takes too long.

Very much authentic hotel. Nice and clean.

Stayed in July 2025

n/a

heritage vibes, friendly and helpful staff, swimming pool, value

Stayed in June 2025

Restaurant- food was probably the worst we have had in Java, pricy and really nothing great about it. Stay in the hotel but eat somewhere else.

Beautiful, old charm exotic - traveler’s dream.

Stayed in June 2025

Everything was fabulous

Love this hotel. The staff are outstanding and the facilities great. We returned to it after a visit to Malang.

Stayed in June 2025

The road outside is dangerous for pedestrians to cross

It is a historic hotel. The rooms are well maintained

Stayed in June 2025

Nothing

It was absolutely outstanding good! We got wonderful rooms, a free Upgrade.The best Hotel in 6 month travelling! The Hotel is very charming, nicely decorated,with very good staff and the best breakfast Buffet!!! Large Pool, very good Lobby to enjoy a Drink.Wonderful Garden.

Stayed in June 2025

by mistake hk staff wakes us up at 7 am

all

Stayed in June 2025