This is my 3rd time here, and the sink is always clogged

the hospitality from the hotel staff

Stayed in September 2025

Room cleanliness and toilet cleanliness

Breakfast was having good variety especially vegetarian one which I prefer .

Stayed in July 2025

unfortunately the response when i requested a shaver that was misssing when i get in the room took nearly 30-45 min to be send to me, it is not what i expect for a good hotel service

location wise is great, near with alfa mart 24 hour store and kuningan mall which help a lot for u guys taht want a snack or proper food anytiome

Stayed in April 2025

They didn’t arrange pick up from airport as shown by booking.com when booking for the room was done

Good staff

Stayed in February 2025

The Funiture and beds are a bit worn

All the menus provided at the hotel cafe are very satisfying

Stayed in December 2024

well, traffic jam

walking distance to shopping malls, easy to get food

Stayed in November 2024

I did have an issue with my toilet in the hotel room (not flushing properly) and after several attempts at trying to get it looked at, I gave up. Communication problem both over the phone and in person at the reception desk. Other negatives I have about my stay was that I was put in a smoking room, I was offered to be moved the second day, but I was only there for the 2 days so it was pointless. I didn't book a smoking room so was disappointed about being stuck on that floor of the hotel. Lastly, I would not recommend dining at the hotel. Lovely staff but the food was well below standard. I ordered a simple Margarita Pizza which took approx 40 minutes (only 2 others in the restaurant) and when it finally arrived it was stone cold. I'm sure it was a frozen pizza just heated up (but not heated). Anyhow, I asked they take it and heat it up, but when it came back it was only slightly warm. Not good at all. The English / communication wasn't easy either although I have to say the staff did provide us with a complimentary drink after the pizza issue.

Lovely hotel with very friendly staff. Communication was sometimes a little challenging with English being their second language. Comfortable bed and room was large. Loved that the hotel room key when swiping to use the lift automatically preset to my floor.

Stayed in October 2024

The cofee machine

The suit

Stayed in September 2024

NA

breakfast very good and the location also good

Stayed in June 2024

The room carpets could be cleaner.

The staff had prepared the room pretty well. Breakfast has a vast spread of options. Location is city center and very convenient. We took a triple room, and it was sufficiently big. It was a very pleasant experience.

Stayed in July 2024

Location was perfect for me. It was walking distance to where my appointments are. Staff were helpful and friendly. My room was ready when I arrived.

Stayed in June 2024

abit old

breakfast was very good with lots of choices.

Stayed in June 2024

Improve room interior

I love this breakfast even only like every days different dishes taste

Stayed in April 2024

All great !

Stayed in April 2024

No complaints.

The location of the hotel in relation to the meeting in Jakarta was ideal.

Stayed in February 2024

Indian breakfast could have more options

Location Indian Restaurant

Stayed in January 2024

Indian breakfast quality was not good. Near the bed, there wasn't a mobile charging point

Location. Indian Restaurant in the hotel.

Stayed in January 2024

served the most amazing breakfasts

Stayed in October 2023

One of our rooms did not have a fridge. When I asked the reception he said he will check. He disappeared for 30 mins then called back to say that our room price did not include the fridge. That's funny. Luckily, we booked two rooms which the rooms connected so we can share the fridge. But think about what if other people come alone? The light in the room. When we turned off some switches, the light started flashing. We need to spend some time to find out how to turn off the switches that won't cause the flashing. Also, there is one switch in the room that if you turn it off, all electricity will be cut off. We didn't know this for the 1st night, so when we turned it off, all our devices (mobile phone, powerbank) haven't been charged and had some problems on the next day. Wifi signal in the room is quite weak. We can still use it but in the end we used our own 4G. It would be great if they can improve this point.

Staffs are very nice. Rooms are in better condition than expected (we read many reviews saying that room cleanliness & conditions are quite bad so we tend to be afraid at the beginning). Rooms are big. Beds are clean. Pillows are comfortable. Bathroom & all facilities are fine. Also, we booked two rooms and we have asked the rooms to be close to each other if possible. We end up with two rooms connected to each other (separate by internal door). That's surprise but we were really greatful for this offer :)

Stayed in August 2023

Bathroom was old fashioned. Room window curtains were difficult to manage

Location and Indian food in breakfast. Also Indian restaurant in the hotel

Stayed in August 2023

Water in the shower flows so slow... Not enough pressure... All the furniture is very old.. Needs maintenance. Check out experience was very bad. I forgot some bag with new clothes. We checked out and I was around the city for about 3 more hours. Nobody even called. After I realized that I forgot it - I called the reception and they said that they domt have any info and need to check. Only after 5-10 mins I got the info that theyy found my back. I asked to arrange the gojek to the airport but they tolde that I have to do it myself.....

Amazing location, close to everything. Ice pool on the 8th floor and amazing spa. Good breakfast. Very welcoming on the check in step

Stayed in July 2023

I had two rooms one of the room air condition did not work very well toilet taps was lose room carpet old .

Staff were very respectful service very good

Stayed in July 2023

Parking

Services

Stayed in May 2023

quite old interior with dark/grey black athmosphere, will be much better with modern simple bright one

Location is very central, everything is in walking distance on nice and comfortable ambience of pedestrian lane to mega kuningan and many buildings nearby. Breakfast is such great variation, especially gelato :)

Stayed in March 2023