Reviews of The Mayflower, Jakarta-Marriott Executive Apartments 5 stars

Great stay, confortable appartements. A bit oudated, appt needs renovation.

Location was excellent; staff were amazing; room and view were spectacular;

Mothing

The location is great, their staff is friendly.

I think the hotel itself is a little rundown and needs some renovation especially the TVs, should at least have smart tvs.

Location is great.

Processing requests should be handled more efficiently. We ordered a taxi 25 minutes before planned departure and still had to wait 20 minutes until after our planned departure. Having breakfast in the lobby outside the actual restaurant due to high demand doesn't exactly feel like 5 stars.

The apartment design, beds, kitchen and laundry equipment. The staff is helpful and cooperative.

The entrance is a bit odd, especially late at night. During our stay, there was musty smell in the corridors and the apartment (as if there was wet carpets or upholstery). Bfast is decent. Overall, it was quite decent but if one knows Marriott, one comes in with high expectations, not all of which were fully met.

The room was very spacious

Very noisy especially during the night also was not clean. I found cockroach in the living room and some of the blankets have dirty marks on them.

The apartment is clean and spacious, well equipped and comfortable. It is cleaned daily and it offers a lot of privacy. Good spacious bed. All staff are friendly, helpful and attentive. They know exactly how to make every guest feel welcome and comfortable. Breakfast is good and offers a balanced selection of Asian and Western dishes. Swimming pool is indoor and has olympic size which is a big plus. The location is strategic, near the main road of Jakarta with direct access to the taxi, grab and MRT line in front of the building. The view of the city from the 35th floor (the apartment - surrounded by the skyscrapers and streets of Jakarta), was simply beautiful and breathtaking. We stayed here for 7 nights.

For a class like Mariott the apartment is a bit dated and gives a glimpse of faded glory. We heard that the apartment would be renovated soon, which is necessary. The wooden floor in the bedroom for example, needs renovation. The kitchen might need a makeover too. It took 5 minutes for hot water to come out of the shower and bath tap. On the 1st day the room service arrived 1 hour after the order - which is pretty long for a standard meal. Special menus and happy hours are widely offered in the restaurant, lobby and apartment room, but the food and drinks (wine) were not always available at the time we wanted to order them. The restaurant is usually empty in the evenings. Fortunately, there were plenty of options outside, within walking distance or by taxi. The day before arriving I sent an email with questions to the manager on duty who had emailed me beforehand, but I received no response.

Spacious room with excellent city-center views of Jakarta from the windows, even a window in the bathroom. Thorough cleaning, and there is the essential equipment to prepare food. The staff is very friendly, cheerful, and attentive. Breakfast is varied, tasty, and not spicy hot. A large gym with a view of the city, many treadmills and exercise machines, and a roomy swimming pool.

The hotel team works hard to maintain the atmosphere, but it is clear that the renovation is cosmetic; the interior finishes are old and worn in places. The Marriott brand sets higher expectations. Nevertheless, it was comfortable enough for dining, sleeping, and working.

Gym is not temperature controlled. I was two times in this hotel and du to the hot and humid conditions outside it is a no go to have a gym without AC. For me not acceptable for a business hotel!

Exemplary customer service, even though I was alone and visited the city for the first time never felt lonely as all the personnel were friendly and helpful. Clean rooms, loved the water filter feature in the rooms and lovely views. Ms. Vonny and a male front desk manners were especially helpful on May 1, when I needed to go to my friend's wedding in the morning.

The breakfast format is a new one and needs time to get into a proper flow. More tables may help.

Room was excellent and customer service is of a very high level. staff is very well behaved and always smiling and ready to help.

Breakfast could have more vegetarian options or continental options. There is no full mirror in the suites.

Staff were super wonderful and more than helpful... always willing to assist and accompanied with a smile :)

I loved everything

The room was spacious. Bed was very comfortable. I love the fact that I can also do laundry in my room. It was also convenient to be able to order food from the cafe but I was expecting more with the quality of food for a 5 star place. Food was good but it wasn't to the level that I was expecting. The staff were all amazing! Probably the best thing about the apartel.

There was some dust in the side table but overall the room was clean. The lemon scent in the elevator was too strong that it made me nauseous.

I had a fantastic stay at this hotel! From the moment I arrived, the staff was welcoming and attentive, making me feel at home. The room was spotless, spacious, and well-equipped with everything I needed for a comfortable stay. The hotel’s location was also perfect, with easy access to local attractions and dining options. The on-site facilities, especially the restaurant and fitness center, were exceptional. I appreciated the variety and quality of the food, and the gym was clean and well-maintained. Overall, my experience exceeded expectations, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. I’ll definitely be back!

Nothing