Reviews of Mercure Jakarta Cikini 4 stars
Jl. Cikini Raya No. 66, 10330 Jakarta, Indonesia
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Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe attention for the kid (arcade game and teddy bears)
rooms not clean (bathroom sink black, curtain with mold, floor with stains, etc…), pool and rooftop bar closed on some days, breakfast with wide range of products, but not great quality, long wait for food in the restaurant, … We initially were planning to stay more nights, but moved to a different hotel as we didn’t feel comfortable
Dear Ms Josepha, Thank you for taking the time to share your feedback with us. We're glad to know that the family-friendly touches, like the arcade games and teddy bears, were appreciated during your stay. We’re sorry to hear that certain aspects of your experience didn’t meet your expectations. Your comments regarding the room condition, service experience, and facility availability are very valuable to us. Please be assured that we’re continuously working with our team to enhance our offerings and guest comfort. While we regret that your visit was shorter than planned, we truly hope to have another opportunity in the future to welcome you back and provide a more seamless and enjoyable experience. Our Best Regards, Vinna Front Office Manager
Dear Ms Josepha, Thank you for taking the time to share your feedback with us. We're glad to know that the family-friendly touches, like the arcade games and teddy bears, were appreciated during your stay. We’re sorry to hear that cer… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewWe were very well looked after after a few setbacks. Mita is amazing and always looks after the guests. The executive chef Fateh Rechman is exceptional. His food was amazing in the restaurant. Last but not least , Vinna was amazing and ensured our stay was more than pleasant. Great staff and hotel, great location.
Dear Mr. Tousief, Thank you very much for your wonderful feedback. We are delighted to hear that despite a few setbacks, our team, especially Mita, Executive Chef Fateh Rechman, and Vinna, were able to make your stay enjoyable and memorable. We will be sure to pass on your kind words to them they will be thrilled to know their efforts are appreciated. It’s also great to know that you enjoyed our location and overall hotel experience. We look forward to welcoming you back for another exceptional stay at Mercure Jakarta Cikini. Warm regards, Stephanie Mahardita Guest Experience Manager
Dear Mr. Tousief, Thank you very much for your wonderful feedback. We are delighted to hear that despite a few setbacks, our team, especially Mita, Executive Chef Fateh Rechman, and Vinna, were able to make your stay enjoyable and memorab… Show more
Reviewed: 1 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewAll was nice
Traffic is challenging
Dear Mr. Soon, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay and that everything was to your satisfaction. We understand that Jakarta’s traffic can be quite challenging at times, and we truly appreciate your patience and understanding. We hope this did not affect your comfort during your stay with us. We look forward to welcoming you back again soon for another pleasant experience. Warm regards, Stephanie Mahardita Guest Experience Manager
Dear Mr. Soon, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay and that everything was to your satisfaction. We understand that Jakarta’s traffic can be quite challenging at times, and w… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe staffs are good
Rooms are small in comparison to others
Dear Mrs/Mr. Nayak, Warmest Greeting From Mercure Jakarta Cikini! Thank you for your feedback . We're glad to hear you found our staff to be good we’ll be sure to share your kind words with the team! We understand your comment regarding the room size, and we truly appreciate your input. While our rooms are designed for comfort and functionality, we’re always looking for ways to improve. Should you return, we’d be happy to recommend a room category that might better suit your preferences. We hope to welcome you back soon for an even more enjoyable stay. Warm regards, Stephanie Mahardita Guest Experience Manager
Dear Mrs/Mr. Nayak, Warmest Greeting From Mercure Jakarta Cikini! Thank you for your feedback . We're glad to hear you found our staff to be good we’ll be sure to share your kind words with the team! We understand your comment regarding… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewMercure Cikini felt like a home away from home. The staff were super helpful and always had a smile. I loved starting my day with breakfast at the restaurant, and the pool was a perfect place to unwind after exploring the city. I used the fitness centre a couple of times. it’s not huge, but it has what you need for a light workout. Room service was prompt and made my stay even more comfortable. My room had a nice view, which was a lovely bonus. All in all, I had a pleasant and relaxing stay, and I’d recommend this place as their first choice
Dear Mrs. Eviana Ayu, Thank you very much for your heartwarming review. We are truly delighted to know that your stay at Mercure Jakarta Cikini felt like a home away from home. It brings us great joy to hear that our team’s helpfulness and warm smiles made a positive impression on you. We're glad you enjoyed starting your day with breakfast in our restaurant, relaxing by the pool, and making use of our fitness centre even if compact, we’re happy it met your needs. It's also wonderful to know that room service contributed to your comfort and that you appreciated the pleasant view from your room. Your recommendation means a great deal to us, and we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Stephanie Mahardita Guest Experience Manager
Dear Mrs. Eviana Ayu, Thank you very much for your heartwarming review. We are truly delighted to know that your stay at Mercure Jakarta Cikini felt like a home away from home. It brings us great joy to hear that our team’s helpfulness an… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewI recently had the pleasure of staying at Mercure Jakarta Cikini and truly enjoyed my experience. The hotel’s location is incredibly convenient. right in the heart of Jakarta and close to key attractions, making it easy to explore the city. From the moment I arrived, the staff made me feel genuinely welcome. Everyone I encountered was warm, professional, and eager to assist, which really added to the comfort of my stay. My room was spotless, cozy, and equipped with all the essentials. The bed was especially comfortable, ensuring a restful night’s sleep throughout my stay. I was also impressed by how consistently clean and tidy everything was, thanks to the diligent housekeeping team. Fast and reliable WiFi was another plus—it helped me stay connected and get work done with ease. Breakfast was definitely a highlight. There was a great variety of tasty options, including healthy choices like brown rice and fresh veggies, which I really appreciated. The rooftop pool provided the perfect spot to unwind after a busy day, and the fitness center was clean and well-equipped. All in all, Mercure Jakarta Cikini offers fantastic value for money. Whether you’re visiting for business or leisure, I’d highly recommend this hotel if you’re looking for a relaxing, well-located place to stay in Jakarta. I’m already looking forward to my next visit!
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Dear Valued Guest, Warmest greetings from Mercure Jakarta Cikini! Thank you so much for taking the time to share such a detailed and heartwarming review. We are truly delighted to hear that you had an enjoyable and comfortable stay with us. It’s wonderful to know that you appreciated our central location, as well as the warm and professional service provided by our team. Your kind words about the cleanliness of the room, the comfort of the bed, and the reliability of our WiFi mean a great deal to us. We will be sure to share your compliments with our housekeeping team, who take great pride in maintaining the highest standards. We’re also thrilled that our breakfast selection, rooftop pool, and fitness center contributed positively to your overall experience. Your mention of the healthy breakfast options is especially appreciated, and we're glad they suited your preferences. Once again, thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back for another memorable visit in the near future. Warm regards, Stephanie Mahardita Guest Experience Manager
Dear Valued Guest, Warmest greetings from Mercure Jakarta Cikini! Thank you so much for taking the time to share such a detailed and heartwarming review. We are truly delighted to hear that you had an enjoyable and comfortable stay with u… Show more
Reviewed: 14 June 2025 · Stayed in April 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified review