Reviews of Mercure Jakarta Gatot Subroto 4 stars
Jalan Gatot Subroto Kav. 1 Kuningan Barat Jakarta Selatan, 12710 Jakarta, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewMany thanks and appreciation to Mr. Andi who allowed me to check in before 12 noon as I was tired from traveling from Bangkok to Kuala Lumpur to reach Jakarta.
Breakfast at the hotel is very average - good food for locals people. But.... But the white rock restaurant in the hotel is very bad I do not recommend it at all. The experience was very bad they do not have a concept of food.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewStaff is the best!
Nothing
Dear Mr/Ms Ebelio Jose, Warmest Greetings from Mercure Jakarta Gatot Subroto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reyza Christian Marcomm Executive, Mercure Jakarta Gatot Subroto
Dear Mr/Ms Ebelio Jose, Warmest Greetings from Mercure Jakarta Gatot Subroto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reyza Christian Marco… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewstaff are friendly Price was good
next to the highway, a bit noisy Not easy to walk around
Dear Mr/Ms Weili, Thank you for your feedback. We’re pleased to hear that you found our staff friendly and our pricing good value. We also note your comments regarding the noise from the nearby highway and the walking accessibility around the hotel. While certain aspects are beyond our control, we truly appreciate your understanding and will continue to do our best to ensure a comfortable stay for our guests. We hope to welcome you back to Mercure Jakarta Gatot Subroto on your next visit. Sincere regards, Reyza Christian Marcomm Executive, Mercure Jakarta Gatot Subroto
Dear Mr/Ms Weili, Thank you for your feedback. We’re pleased to hear that you found our staff friendly and our pricing good value. We also note your comments regarding the noise from the nearby highway and the walking accessibility ar… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel was beautiful. I wanna send a special thank to deina from the front desk, she gives us a very warm check in, with a beautiful smile, and very professional. I recommend this hotel.
Dear Mr/Ms Soufiane, Thank you very much for your kind comments and for highlighting our great stay and excellent service. We are truly delighted to know that your experience exceeded your expectations. It was a pleasure having you with us, and we sincerely look forward to welcoming you back to Mercure Jakarta Gatot Subroto on your next visit. Sincere regards, Reyza Christian Marcomm Executive, Mercure Jakarta Gatot Subroto
Dear Mr/Ms Soufiane, Thank you very much for your kind comments and for highlighting our great stay and excellent service. We are truly delighted to know that your experience exceeded your expectations. It was a pleasure having you wi… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGood location
Very bad experience during breakfast. I went at 9 am, almost all food tray were empty. The staffs were not doing anything until I asked them to refill the food. The cook at egg station was busy with his phone, as well as the manager. I had to wait until 20 mins until I can find something to eat. Coffee was not good. Cold and also not tasty. Very bad experience this time.
Dear Mr/Ms Stefanus, Thank you for sharing your feedback with us. While we are glad that you appreciated our convenient location, we sincerely apologize for the disappointing experience you had during breakfast. It is regrettable to hear that the food trays were not replenished promptly, and that the attentiveness of our staff and service at the egg station did not meet your expectations. This does not reflect the standards of service we strive to deliver. Please rest assured that your comments have been shared with our Food & Beverage team and management for immediate follow up and improvement. We truly value your input as it helps us to enhance our guest experience. We hope to have the opportunity to welcome you back and provide you with a much better impression in the future. Warm regards, Reyza Christian Marcomm Executive, Mercure Jakarta Gatot Subroto
Dear Mr/Ms Stefanus, Thank you for sharing your feedback with us. While we are glad that you appreciated our convenient location, we sincerely apologize for the disappointing experience you had during breakfast. It is regrettable to h… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewRoom and cleanness of the whole hotel
the location is crazy crowded area, the rail and motor bike sounds can get into the room easily, weak isolation
Dear Mr/Ms Nahar, Thank you for sharing your feedback with us. We’re pleased to know that you were satisfied with the cleanliness of your room and the hotel overall. We regret to hear that external noise and the busy surroundings impacted your comfort. While certain environmental factors are beyond our control, we will review possible measures to improve sound insulation and ensure a more restful stay for our guests. We appreciate your comments as they help us to continuously improve, and we hope to have the opportunity to welcome you back with an enhanced experience in the future. Sincere regards, Reyza Christian Marcomm Executive, Mercure Jakarta Gatot Subroto
Dear Mr/Ms Nahar, Thank you for sharing your feedback with us. We’re pleased to know that you were satisfied with the cleanliness of your room and the hotel overall. We regret to hear that external noise and the busy surroundings impa… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe staff was friendly and accommodating.
The SPA rule of pre payment and not charging the room
Dear Mr/Ms , Thank you for your kind words regarding our friendly and accommodating staff. We’re truly glad to hear that their service made a positive impact on your stay. We also appreciate your feedback regarding the SPA policy of requiring pre payment and not allowing charges to the room. Your input is important to us, and we will certainly take it into consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you back soon. Sincere regards, Reyza Christian Marcomm Executive, Mercure Jakarta Gatot Subroto
Dear Mr/Ms , Thank you for your kind words regarding our friendly and accommodating staff. We’re truly glad to hear that their service made a positive impact on your stay. We also appreciate your feedback regarding the SPA policy of requi… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewClean, nice view over the city. Staff were very friendly and helpful.
That they deactivate your key card before the check out time. I was unfortunately locked out when getting water beforehand, and hand to go downstairs to get my card reactivated.
Dear Mr/Ms Joy, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the cleanliness, the city view, and the friendliness of our staff. Please accept our sincere apologies for the inconvenience caused by the early deactivation of your key card. This is certainly not the experience we want our guests to have, and we will review our procedures to ensure this does not happen again in the future. Your feedback is very valuable to us, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much smoother experience. Sincere regards, Reyza Christian Marcomm Executive, Mercure Jakarta Gatot Subroto
Dear Mr/Ms Joy, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the cleanliness, the city view, and the friendliness of our staff. Please accept our sincere apologies for the inconvenien… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in April 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewAlmost everything is likable
The refrigerator in the room was not cold enough
Dear Alaa, Thank you for taking the time to write such a great review of Mercure Jakarta Gatot Subroto. We are thrilled that you and your family had a great stay with us. It is unfortunate that you did experience a couple of minor issues during your stay, and I would like to apologize for the inconvenience of the refrigerator that's not cold enough. However I am happy that our team were responsive and able to make alternative arrangements quickly. We look forward to welcome you back to Mercure Jakarta Gatot Subroto for your next stay. Sincere regards, Rizky Justian David Room Division Manager
Dear Alaa, Thank you for taking the time to write such a great review of Mercure Jakarta Gatot Subroto. We are thrilled that you and your family had a great stay with us. It is unfortunate that you did experience a couple of minor issues … Show more