Reviews of Mercure Jakarta Sabang 4 stars
Jl. H. Agus Salim No. 11, Gambir, 10310 Jakarta, Indonesia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPerfect location, very clean and very kind to customer !! The breakfast is absolutely fantastic and the restaurant is very good 👍
No shower at swiming pool.
Dear Pierre-Jean, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear Pierre-Jean, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Th… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood breakfast, healthy options available.
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. T… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewhot room upon checkin, AC either off or too strong
Dear Alen, Thank you for taking the time to share your rating with us. While we wish you had a better experience, feedback like this allows us to learn and grow and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience and we can assure you that we will do everything we can to provide you with the wonderful hotel experience in your next visit that so many of our guests have grown so fond of. Sincerely, Winaryo Wasdi Hotel Manager
Dear Alen, Thank you for taking the time to share your rating with us. While we wish you had a better experience, feedback like this allows us to learn and grow and we always strive to continuously improve the quality of our services. Tha… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGreat food selection and friendly staff
Dear Teresa, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear Teresa, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank y… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewVery friendly staff, best location, and perfect breakfast. Hotel rooms were amazing.
Nothing
Dear Ash, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear Ash, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you … Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewGreat location, very friendly and helpful staff, good breakfast. Close to Gambir.
Airconditioning was very loud, without it the room was a bit musty.
Dear Isabel, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Your concern about AC will be followed up to department concern in order to fix the issue . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear Isabel, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Your co… Show more
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewBreakfast option was fabulous
It was liitle bit crowdy during my stay there with groups of employees specially in dinning area (breakfast time) i guessed their staying related to an event/workshop/seminar
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. T… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewDinner order from a la card menu, green salad appetizer and snapper main course. It was not good, fish was hard and chewy, spinach was rough. worst of all something with salad was bad that ruined my digestion instantly, i had spent one hour in bathroom unfortunately.
Dear Valued Guest, Thank you for taking the time to share your experience at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback, and I apologize that your experience did not live up to your expectations, please allow me to express my sincere apologies. At Mercure, we strive to provide an extra-mile service experience for every customer, therefore your feedback is extremely valuable to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent its future occurrence. We appreciate your sharing concerns, and it is our hope that you will allow to better serve you in the near future. Sincerely, Winaryo Wasdi Hotel Manager
Dear Valued Guest, Thank you for taking the time to share your experience at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback, and I apologize that your experience did not live up to your expectations, pleas… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewVery helpful staff
Dear Christophe, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear Christophe, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Tha… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewLocation was good - you can walk to Monas.
It took a while for the little fridge to start working - as the power was off for a while before I entered the room. Also would be good to have some info pamphlets for tourists in the lobby.
Dear James, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. Thank you for highlighting our location. We will share your concern about little fridge as well as tourist information to the department concern for future improvement, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear James, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. Thank you for highlighting our location. We will share your concern about little fridge as well as tourist information to the department… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLocation, nearby train station Gambir and lots of shops in the area
Dear James, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Hotel Manager
Dear James, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank yo… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewNear to monas, grand indonesia
Dear Siti Nur Nazurah, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Devi Emerson Hotel Manager
Dear Siti Nur Nazurah, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe food
The room pricing could be lowered as there are hotels that offer the same room and facilities with lower rates.
Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, feedback like this allows us to learn and grow. We strive to provide an extra-mile guest experience, however it's clear that we fell short in this instance. These comments has been shared to our team in order to analyse and provide better offer in the future. If you give us a chance to regain your trust, we can assure you that we will do everything we can to provide you with the wonderful hotel experience that so many of our guests have grown so fond of. Sincerely, Devi Emerson Hotel Manager
Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, feedback like this allows us to learn and grow. We strive to provide an extra-mile guest experience, however it's c… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewClose to the US embassy which is why I was in Jakarta.
The staff were always on their phones in sight of the customers. It seemed like normal practice. I ordered a latte for breakfast and it never came so I made one myself.
Dear Melissa, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, feedback like this allows us to learn and grow. We strive to provide an extra-mile guest experience, however it's clear that we fell short in this instance. These comments has been shared to department concern and all our team in order to improve our services. If you give us a chance to regain your trust, we can assure you that we will do everything we can to provide you with the wonderful hotel experience that so many of our guests have grown so fond of. Sincerely, Devi Emerson Hotel Manager
Dear Melissa, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, feedback like this allows us to learn and grow. We strive to provide an extra-mile guest experience, however it's clear … Show more