Reviews of Mercure Jakarta Simatupang 4 stars
Jl. R.A. Kartini No. 18, Lebak Bulus, 12440 Jakarta, Indonesia
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFantastic apartment, great facilities. Very close to Poins Shopping Mall.
Rooftop area needs updating.
Dear Mr. Jimmy, Thank you for your wonderful review about your stay at Mercure Jakarta Simatupang! We're delighted to hear that you enjoyed our facilities. We'll definitely take your feedback on the rooftop area into consideration and explore ways to enhance it. We look forward to welcoming you back soon! Best regards, Mercure Jakarta Simatupang Team
Dear Mr. Jimmy, Thank you for your wonderful review about your stay at Mercure Jakarta Simatupang! We're delighted to hear that you enjoyed our facilities. We'll definitely take your feedback on the rooftop area into consideration … Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe room is comfy enough
The AC is not cold enough even on lowest temps, WiFi is also slow
Dear Mr. Kevin Najoan, Warm greetings from Mercure Jakarta Simatupang.. Thank you for your feedback! We're glad to hear that the room was comfy enough for your stay. However, we apologize for the AC not being cold enough and the slow WiFi. We will look into these issues to ensure our guests have a more comfortable and connected stay in the future. We appreciate your input and hope to welcome you back soon Best regards, Hieronimus Supadma Front Office Manager
Dear Mr. Kevin Najoan, Warm greetings from Mercure Jakarta Simatupang.. Thank you for your feedback! We're glad to hear that the room was comfy enough for your stay. However, we apologize for the AC not being cold enough and the slow Wi… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in April 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewLocation and staff
Poor AC, Room service time taken
Dear Mr. Dhanush, Warmest greetings from Mercure Jakarta Simatupang. We thank you for taking the time to share your thoughts about your recent stay at Mercure Jakarta Simatupang. We thank you for sharing your feedback at Booking.com platform review. We're glad to hear that you found your short stay satisfactory. However, we are deeply sorry to hear that you experienced several issues with the air-conditioner is trouble and room service takes time to waiting. We understand that this is unacceptable and falls short of the high standards we strive to maintain. Please be assured that we take all feedback seriously and will promptly investigate and rectify these issues to ensure that all our guests can enjoy a comfortable and satisfying experience. We will also take steps to prevent such incidents from occurring in the future. Once again, we apologize for the inconvenience and disappointment caused. We hope to have the opportunity to welcome you back to Mercure Jakarta Simatupang in the future and provide a more satisfactory experience. Best regards, The Management Mercure Jakarta Simatupang
Dear Mr. Dhanush, Warmest greetings from Mercure Jakarta Simatupang. We thank you for taking the time to share your thoughts about your recent stay at Mercure Jakarta Simatupang. We thank you for sharing your feedback at Booking.com platf… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThe location is good for my trip.
The hotel is poorly maintained; the air conditioning in my room is very hot; two lights in the bathroom are out; two lights in the bedroom are also out. The room is very dark.
Dear Mr. Daniel, Warmest greetings from Mercure Jakarta Simatupang... We thank you for taking the time to share your thoughts about your recent stay at Mercure Jakarta Simatupang. We are delighted to hear that you found our location to be convenient and our prices to be reasonable. However, we are deeply sorry to hear that you experienced several issues with your room, including a malfunctioning air conditioning unit, non-functioning lights in the bathroom and bedroom, and a room that was rather too dark. We understand that this is unacceptable and falls short of the high standards we strive to maintain. Please be assured that we take all feedback seriously and will promptly investigate and rectify these issues to ensure that all our guests can enjoy a comfortable and satisfying experience. We will also take steps to prevent such incidents from occurring in the future. Once again, we apologize for the inconvenience and disappointment caused. We hope to have the opportunity to welcome you back to Mercure Jakarta Simatupang in the future and provide a more satisfactory experience. Best regards, The Management Mercure Jakarta Simatupang
Dear Mr. Daniel, Warmest greetings from Mercure Jakarta Simatupang... We thank you for taking the time to share your thoughts about your recent stay at Mercure Jakarta Simatupang. We are delighted to hear that you found our location to be… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewlocation is in the center. easy to locate
I chose the room because of the coffee maker... but the coffee maker didn't work. At breakfast, they only provide black and espresso. No other.
Dear Arlette, Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta. We thank you for sharing your feedback at Booking.com platform review. We're glad to hear that you found your short stay satisfactory. We appreciate your comments and will work on improving the areas you've mentioned. It's great to know you had a positive experience with our restaurant. We acknowledge that the coffee maker need to set up at room Privilege. We will address these concerns to ensure a better experience for our guests in the future. Your feedback is invaluable to us, and we hope to welcome you back for an even more enjoyable stay. Best regards, Hieronimus Supadma Front Office Manager
Dear Arlette, Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta. We thank you for sharing your feedback at Booking.com platform review. We're glad to hear that you found your… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewThe variety is limited n the same everyday.
Same everyday
Dear Mr. Sasidharan, Warmest greetings from Mercure Jakarta Simatupang. Thank you for your feedback at Booking.com platform review. We're glad to hear that you had a positive experience overall and that you're planning to return. We understand your concern regarding the limited variety and repetitive offerings. We will work on diversifying our menu and services to provide a more enjoyable and varied experience for our guests. Your feedback is invaluable in helping us improve our services. We look forward to welcoming you back for an even better stay in the future. Best regards, Hieronimus Supadma Front Office Manager
Dear Mr. Sasidharan, Warmest greetings from Mercure Jakarta Simatupang. Thank you for your feedback at Booking.com platform review. We're glad to hear that you had a positive experience overall and that you're planning to return. We under… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewModern, casual hotel.
Location is a little isolated. Breakfast room was understaffed which meant some empty spaces for food and drinks for those eating later. Swimming pool is postage stamp size. Fitness room with equipment badly maintained.
Dear Mr. Ian, Warmest greetings from Mercure Jakarta Simatupang. Thank you for your feedback at Booking.com platform review. We're glad to hear that you had a positive experience overall and that you're planning to return. We understand your concern regarding the limited variety and repetitive offerings. We will work on diversifying our menu and services to provide a more enjoyable and varied experience for our guests. Your feedback is invaluable in helping us improve our services. We look forward to welcoming you back for an even better stay in the future. Best regards, Hieronimus Supadma Front Office Manager
Dear Mr. Ian, Warmest greetings from Mercure Jakarta Simatupang. Thank you for your feedback at Booking.com platform review. We're glad to hear that you had a positive experience overall and that you're planning to return. We unde… Show more
Reviewed: 27 January 2025 · Stayed in December 2024
Verified reviewRestaurant
Barthroom and plumbing needs upgrading.
Dear Kanes, Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta. We thank you for sharing your feedback at Booking.com platform review. We're glad to hear that you found your short stay satisfactory. We appreciate your comments and will work on improving the areas you've mentioned. It's great to know you had a positive experience with our restaurant. We acknowledge that the bathroom and plumbing need upgrading. We will address these concerns to ensure a better experience for our guests in the future. Your feedback is invaluable to us, and we hope to welcome you back for an even more enjoyable stay. Best regards, Hieronimus Supadma Front Office Manager
Dear Kanes, Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta. We thank you for sharing your feedback at Booking.com platform review. We're glad to hear that you found your sho… Show more
Reviewed: 11 January 2025 · Stayed in December 2024
Verified reviewReviewed: 10 January 2025 · Stayed in December 2024
Verified reviewGood location close to Highway and Shopping mall. The Hotel is nice with art decoration
The Restaurant doesn't have many choice of food but for the night rate is very good.
Dear Nejim, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta. We thank you for your feedback at Booking.com platform review! We're delighted to hear that you enjoyed your stay with us. We're glad our team made a positive impression with their friendliness. It's great to know that our proximity to the highway and shopping mall was beneficial for you. We are pleased that you appreciated the art decoration in our hotel. We strive to offer a good night rate, even if our restaurant has limited food choices. Your feedback is invaluable and helps us continue to improve our services and facilities. We hope to welcome you back soon for another enjoyable stay! Thank you and best regards, Hieronimus Supadma Front Office Manager
Dear Nejim, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta. We thank you for your feedback at Booking.com platform review! We're delighted to hear that you enjoyed your stay … Show more
Reviewed: 18 December 2024 · Stayed in November 2024
Verified reviewPoor maintenance. Drain in the shower didn’t work well and flooded the bathroom. Most of the food on the menu not available (even Pizza)
Dear Mr. Alexander, Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta. Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is concerning to hear about the maintenance issues with the shower drain and the unavailability of menu items. We have addressed the drainage problem to ensure it does not happen again in the future. Our maintenance team is working diligently to resolve any issues promptly. Regarding the limited menu options, we apologize for the disappointment this caused. We are currently reviewing our inventory and supply chain to ensure that we can provide a full range of menu items, including your favorite pizza, at all times. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our guests' experience. We hope you will give us another opportunity to provide you with a much better stay in the future. Thank you for your understanding. Best regards, Hieronimus Supadma Front Office Manager
Dear Mr. Alexander, Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta. Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced … Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewNice Hotel to stay, friendly staff, outstanding Front Desk the rate is very good.
All reach the expectation.
Dear Mr. Nejim, Warm greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, especially being near the POINS Square mall. It's great to know that our friendly staff and outstanding front desk service met your expectations. Your positive comments about the rate and overall experience mean a lot to us. We look forward to welcoming you back for another pleasant stay! Best regards, Hieronimus Supadma Front Office Manager
Dear Mr. Nejim, Warm greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and foun… Show more
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewLocation is great
It's different when the last time I came. The vibes is...... mmmm nope.
Dear Mr. Johanson Therik, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to tell us about your experience at our hotel We understand the increasingly evolving market tastes, where we continue to make improvements and renovations so that the product is maintained and meets guest expectations. The renovation work that we have completed in mid-2024 is to renovate all rooms on the 3rd floor into 5 meeting rooms with a style model and we will continue to improve the facilities in this hotel in the future. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hieronimus Supadma Front Office Manager
Dear Mr. Johanson Therik, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to tell us about your experience at our hotel We understand the increasingly evolving market tastes, where we continue to make … Show more
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewEverything.
There was nothing I didn't like.
Dear Mr. Pawel, Warmest greetings from Mercure Jakarta Simatupang. Thank you for taking the time to write a simple but very positive review of your stay at our hotel. We would like to thank you for your compliments on the everything services we have provided so that you feel satisfied. Our team will continue to provide the best service to all guests to meet their expectations during their stay. We use your review as a benchmark for our service to guests so that everything continues to run smoothly throughout the operation. Hopefully, our hotel will remain your first choice when you return to Jakarta. Best regards, Hieronimus Supadma Front Office Manager
Dear Mr. Pawel, Warmest greetings from Mercure Jakarta Simatupang. Thank you for taking the time to write a simple but very positive review of your stay at our hotel. We would like to thank you for your compliments on the everything servi… Show more
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewFront office and restaurant staff are nice
Room is very basic . Not worth for the price . Not clean . Bathroom smelling . Shower curtain not cleaned for years . Just a basic hotel room . Nothing good
Dear Mr. Chaminda, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem, especially about the cleanliness, and smelling at the bathroom. We will check again for the cleanliness in the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Hieronimus Supadma Front Office Manager
Dear Mr. Chaminda, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Merc… Show more