Reviews of Mercure Makassar Nexa Pettarani 4 stars
Jl A P Pettarani No 4 Gunung Sari Rappocini, 90222 Makassar, Indonesia
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewA comfortable, attractive hotel with attentive, positive staff. Breakfast was great. Tasty and good variety
Nothing but be aware that tropical conditions are hard on buildings so there is some wear in places. Nothing that impacted the enjoyment of my stay. Also note 5hat Makassar is a busy, noisy city. The Mercure can't avoid that!
Dear Cheri, Thank you for your positive review about your stay at Mercure Makassar Nexa Pettarani! We're delighted to hear that you found the hotel comfortable and attractive, and that our staff were attentive and positive. The great breakfast with tasty and varied options was also a highlight for you. We understand that tropical conditions can take a toll on buildings, and we'll continue to maintain and improve our facilities to ensure they remain comfortable and appealing for our guests. We also appreciate your note about Makassar being a busy and noisy city, and we acknowledge that it's something we can't control. However, we're committed to providing an exceptional stay experience for our guests. Thank you again for your appreciation! Best regards, Wahyu Nursekha Wijayanti General Manager
Dear Cheri, Thank you for your positive review about your stay at Mercure Makassar Nexa Pettarani! We're delighted to hear that you found the hotel comfortable and attractive, and that our staff were attentive and positive. The great b… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewFriendly staff. Good Location. Not that far from airport.
The hotel is clean but it is not entirely clean. You can see that there are a few spots and corners in the toilet that were not thoroughly scrubbed. The shower area has a musty smell. May be due to the ventilation. The cover of the jug of water was not very clean also. It is not a big hotel but it will take them quite some time to take action. We had to call them a couple of times to unlock our connecting room door and to lend us the iron. The breakfast was mostly cold. Cold fried noodles. Cold fried rice. Cold pasta carbonara. Even when I came down around 7am, a lot of food was already not hot. Some of the watermelon was nt very fresh. I am not a picky eater but most of the food did not taste that nice at all. No fridge in the room
Dear valued guest, Thank you for taking the time to share your feedback about your recent stay at Mercure Makassar Nexa Pettarani. We appreciate your honesty and apologize for any inconvenience you experienced. Regarding the cleanliness of the hotel, we apologize for the issues you encountered in the toilet and shower area. We will ensure that our housekeeping team enhances the cleaning standards throughout the hotel and checks the ventilation system to ensure fresh and clean air. Regarding the service, we apologize for the issues you experienced with the connecting room door and the difficulty in obtaining an iron. We will ensure that our team is more responsive and ready to assist our guests. Regarding breakfast, we apologize for the dissatisfaction with the food temperature. We will ensure that our team improves the food presentation standards, including serving food at the right temperature. We will also consider adding facilities such as a refrigerator in the rooms. Thank you for your feedback, and we will use this information to improve the quality of our service and facilities. Best regards, Wahyu Nursekha Wijayanti General Manager
Dear valued guest, Thank you for taking the time to share your feedback about your recent stay at Mercure Makassar Nexa Pettarani. We appreciate your honesty and apologize for any inconvenience you experienced. Regarding the cleanliness o… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewI stayed for a week. The place is ok
The smell of a smoking, even if it’s non smoking room.
Dear valued guest, Thank you for your review about Hotel Mercure Makassar Nexa Pettarani. We apologize for the discomfort you experienced with the smell of smoke in the non-smoking room. We will take immediate action to improve the air quality in our rooms and ensure that our non-smoking policy is enforced more effectively. We hope to welcome you back and provide a better experience. Best regards, Wahyu Nursekha Wijayanti General Manager
Dear valued guest, Thank you for your review about Hotel Mercure Makassar Nexa Pettarani. We apologize for the discomfort you experienced with the smell of smoke in the non-smoking room. We will take immediate action to improve the air qua… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewModern property with spacious rooms. rooms are comfortable.
bathrooms are a bit small. Rooms not well soundproofed. You can hear the guests staying above your room or the street's noises.
Dear valued guest, Thank you for taking the time to share your feedback about your stay at Hotel Mercure Makassar Nexa Pettarani. We appreciate your comments on the modern property and spacious rooms, which we strive to maintain as a high standard. However, we also take note of your suggestions regarding the bathroom size and soundproofing, and will endeavor to improve these aspects in the future. We hope to welcome you back to our hotel soon. Best regards, Wahyu Nursekha Wijayanti General Manager
Dear valued guest, Thank you for taking the time to share your feedback about your stay at Hotel Mercure Makassar Nexa Pettarani. We appreciate your comments on the modern property and spacious rooms, which we strive to maintain as a high … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewGreat hotel design and rooms layout, probably one of the nicer hotels in Makassar based on visit so far. The breakfast buffet had a lot of options for local and international food too. The staff was polite and professional.
There was a lot of mold in the corridors which made going in and out of the room an unpleasant experience. The corridor stank of mold and made us cough. The floor of the room had a lot of hair and dust, like it was not cleaned properly. The bidet fitting was grimy and rusty. Upon check in, there was insufficient toiletries nor were there bath towels, which we had to request.
Dear Mr. Chun Tien, Thank you for taking the time to share your feedback with us. I deeply regret that you wasn't enjoying your stay with us to the fullest. We take such feedback very seriously, and I sincerely apologize for the shortcomings you have highlighted, particularly in regard to the room cleanliness, facilities and amenities. Your comments underscore areas where we must improve, and I assure you that we are addressing these internally to prevent future occurrences. Thank you for bringing this to our attention again, and I sincerely hope we may have the opportunity to restore your trust in the future. Warm regards, Wahyu Nursekha Wijayanti General Manager
Dear Mr. Chun Tien, Thank you for taking the time to share your feedback with us. I deeply regret that you wasn't enjoying your stay with us to the fullest. We take such feedback very seriously, and I sincerely apologize for the short… Show more
Reviewed: 7 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in August 2024
Verified reviewVery co operative staff
Noise from the street at night
Dear Mr. Pratik T, Thank you so much for taking the time to write us a review. We are thrilled that everything met your expectations and our team made an impact on you. I am delighted to read that we you enjoyed your stay with us. Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible. We look forward to welcoming you back again in the future. Kind regards, Bayu SUNANDAR Asst. Front Office Manager
Dear Mr. Pratik T, Thank you so much for taking the time to write us a review. We are thrilled that everything met your expectations and our team made an impact on you. I am delighted to read that we you enjoyed your stay with us. Your f… Show more
Reviewed: 6 August 2024 · Stayed in July 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 18 December 2023 · Stayed in December 2023
Verified reviewReviewed: 12 December 2023 · Stayed in December 2023
Verified reviewReviewed: 9 December 2023 · Stayed in December 2023
Verified reviewBreakfast could have been better.
Dear Mr. Weng Yew, We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muhammad Aras RAHMAN Room Division Manager
Dear Mr. Weng Yew, We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedb… Show more
Reviewed: 18 October 2023 · Stayed in October 2023
Verified reviewStandard Mercure room, not fancy, but enough.
It’s not super clean or well maintained, but acceptable
Dear Fei Cn, Thank you so much for taking the time to write us a review. We are thrilled that everything met your expectations and our team made an impact on you. I am delighted to read that you like the cleanliness of the room and services from our team. Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible. We look forward to welcoming you back again in the future. Kind regards, Muh. Aras Rahman Room Division Manager
Dear Fei Cn, Thank you so much for taking the time to write us a review. We are thrilled that everything met your expectations and our team made an impact on you. I am delighted to read that you like the cleanliness of the room and servic… Show more
Reviewed: 8 October 2023 · Stayed in October 2023
Verified reviewNothing
Dirty, smell and old furniture
Dear Mr. Yousef, We very much appreciate and thank you for your feedback post your stay and event at Mercure Makassar Nexa Pettarani. We hereby sorry and do deeply apologize to know that you did not meet your expectations for some points regarding our room cleanliness and facilities. We are taking some necessary actions with Department concern to solve all your attentions. We hope that you will give us another opportunity to serve you better and improve those points for your next stay. Thank you again for sharing your experience, and we hope we can welcome you back in Mercure at the soonest. Kind Regards, Muh. Aras Rahman Room Division Manager
Dear Mr. Yousef, We very much appreciate and thank you for your feedback post your stay and event at Mercure Makassar Nexa Pettarani. We hereby sorry and do deeply apologize to know that you did not meet your expectations for some points … Show more
Reviewed: 12 August 2023 · Stayed in July 2023
Verified reviewReviewed: 2 August 2023 · Stayed in July 2023
Verified reviewReviewed: 23 June 2023 · Stayed in June 2023
Verified reviewDear Amenatave, Thank you so much for your kind words and positive review of our hotel! We are thrilled to hear that you had a great experience during your stay. Our team works hard to ensure that every guest has a memorable and comfortable stay, and it's rewarding to know that we exceeded your expectations. We hope to welcome you back soon for another exceptional stay at our hotel. Best regards, Muhammad Aras Rahman Room Division Manager
Dear Amenatave, Thank you so much for your kind words and positive review of our hotel! We are thrilled to hear that you had a great experience during your stay. Our team works hard to ensure that every guest has a memorable and comfortabl… Show more
Reviewed: 18 June 2023 · Stayed in June 2023
Verified reviewstaff and location
interior was a bit outdated, bed sheets were very dirty on our first night we had to complain to get it changed, furniture seemed old and fragile, Wi-Fi was on and off all the time.
Dear Winda Angela, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback regarding the outdated interior, dirty bed sheets, old furniture, and unstable Wi-Fi. We understand that these issues did not meet your expectations, and we will take your comments into consideration to improve our services and address these concerns. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize for falling short in this instance. If there is anything else you would like to share or if there is anything we can do to make it up to you, please let us know. We value your feedback and hope to have the opportunity to make your future stays much more pleasant. Best regard, Muhammad Aras Rahman Room Division Manager
Dear Winda Angela, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback regarding the outdated interior, dirty bed sheets, old furniture, and unstable Wi-Fi. We understand that these issues did … Show more
Reviewed: 17 June 2023 · Stayed in June 2023
Verified reviewThe convenience based on the purpose of our visit.
Our bedding was filthy! The sheets and duvet cover had clearly been slept in many times before. it was very upsetting. I was also bitten all over my ankles by bed bugs. We asked for the bed sheets to be changed, but the duvet cover was not changed. We had travelled over 17 hours for this stay - extremely dissatisfied.
Dear Nia, We sincerely apologize for the unacceptable condition of your bedding during your stay. It is deeply concerning to hear that the sheets and duvet cover were not clean and that you encountered bed bugs, which is completely unacceptable. We understand how upsetting and disappointing this must have been for you, especially after a long journey. Please be assured that we take these matters seriously and will investigate and address them immediately. We deeply regret that we failed to meet your expectations and offer our sincerest apologies. We would appreciate the opportunity to rectify this situation and make it right for you. Please let us know how we can best address your concerns and ensure your future satisfaction. Best Regard, Muhammad Aras Rahman Room Division Manager
Dear Nia, We sincerely apologize for the unacceptable condition of your bedding during your stay. It is deeply concerning to hear that the sheets and duvet cover were not clean and that you encountered bed bugs, which is completely unaccep… Show more
Reviewed: 31 May 2023 · Stayed in May 2023
Verified reviewReviewed: 16 May 2023 · Stayed in May 2023
Verified review