Reviews of Mercure Serpong Alam Sutera 4 stars

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for choosing our hotel as your residence in Alam Sutera, especially for taking the time to share your review with us. We sincerely apologize for the inconvenience you experienced with the slippery bathroom floor on the 7th floor. Your comments have been shared with our team, and we will immediately inspect and take the necessary steps to improve this issue. We truly appreciate your input, as it helps us ensure a safer and more comfortable stay for our guests. We hope to provide you with a much better experience on your next visit. Our best regards, Jessica Uekermann General Manager

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for choosing our hotel as your residence in Alam Sutera, especially for taking the time to share your review with us. We sincerely apologize for … Show more

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location near the shopping mall. However, we sincerely apologize for the inconvenience caused by the proximity of the smoking area to the swimming pool, especially concerning the safety and comfort of children. Please be assured that your comments have been forwarded to our management team for careful consideration as we continually strive to improve our facilities and guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better stay. Kind regards, Jessica Uekermann General Manager

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location near the shopping mall. However, we s… Show more

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We're thrilled to hear that you had a great experience with our team. We'll be sure to pass your compliments along to Farris—he'll be happy to know he made a positive impression. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We're thrilled to hear that you h… Show more

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you had a pleasant stay and that you found our staff friendly and our location ideal with easy access to shopping malls and eateries. We sincerely apologize for the noise disturbance caused by the ongoing renovation works. Please rest assured that we are working hard to minimize any inconvenience to our guests, and your feedback will be taken into consideration as we continue to improve our facilities. Regarding your comments on the room and furniture, we appreciate your insights, and we are continuously working on upgrading our rooms to meet the expectations of our valued guests. We look forward to welcoming you back to Mercure Serpong Alam Sutera for another enhanced experience. Warm regards, Jessica Uekermann General Manager

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you had a pleasant stay and that you found our staff friendly and our … Show more

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for sharing your experience with us! We're glad to hear you had a great stay and enjoyed our pool area, as well as the friendly and welcoming service from our team. We also appreciate your understanding regarding the ongoing renovations. We're doing our best to improve our facilities and minimize any inconvenience, and we're grateful for your patience during this time. We hope to welcome you back again soon — perhaps once the upgrades are complete, for an even more comfortable experience Our best regards, Jessica Uekermann General Manager

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for sharing your experience with us! We're glad to hear you had a great stay and enjoyed our pool area, as well as the friendly and welcoming serv… Show more

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room quiet during your stay. However, we sincerely apologize for the condition of the bathroom not meeting your expectations. Please be assured that your comments have been forwarded to our maintenance team for immediate attention and improvement. We value your input as it helps us enhance our guest experience and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm regards, Jessica Uekermann General Manager

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room quiet during your stay. However, we sincerely apologize for… Show more

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for sharing your wonderful feedback with us. We are delighted to hear that you found our hotel to be clean, comfortable, and spacious. It’s great to know that the location next to the shopping mall made your stay even more convenient, and that you were able to enjoy the amenities like our comfortable beds and pillows, air conditioning, and Wi-Fi. We are especially happy that you had a positive experience with our massage service and that our team was able to assist you throughout your stay. Your kind words about our staff mean a lot to us, and we will be sure to share your comments with the entire team to keep the motivation high. Thank you for recommending us so highly. We truly look forward to welcoming you back to Mercure Serpong Alam Sutera for another memorable stay in the future. Best regards, Jessica Uekermann General Manager

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for sharing your wonderful feedback with us. We are delighted to hear that you found our hotel to be clean, comfortable, and spacious. It’s gr… Show more

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our convenient location near the mall. We sincerely apologize for the inconvenience you experienced regarding the request for connecting rooms. As our connecting rooms are limited and often involve different room types, we found that the room you originally booked was not part of the connecting room category. We understand how important this was for you and regret that we were not able to fulfill your request as quickly as expected. Please be assured that we will continue to improve communication with our guests to avoid such delays in the future. We truly appreciate your understanding, and we hope to have the opportunity to welcome you back soon for a more seamless experience. Thank you once again for sharing your valuable feedback. Best regards, Jessica Uekermann General Manager

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our convenient location near the mall. We sincerely apologize for the inconvenience you… Show more

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for taking the time to share your feedback. We regret to hear that the interior did not meet your expectations and gave an impression of being outdated. Please be assured that we have already commenced a renovation project, aimed at enhancing the overall guest experience and updating our facilities. We are excited about these improvements and confident they will bring a fresh and more comfortable ambiance for our valued guests. Your feedback is truly appreciated and plays an important role in our continuous efforts to improve. We hope to have the opportunity to welcome you back in the near future so you can experience the positive changes firsthand. Sincerely, Jessica Uekermann General Manager

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for taking the time to share your feedback. We regret to hear that the interior did not meet your expectations and gave an impression of being outdated. Please… Show more

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our team made a positive impression with their helpfulness and friendly service. Your feedback encourages us to continue delivering exceptional hospitality with a smile. We look forward to welcoming you back for another enjoyable stay soon! Warm regards, Jessica Uekermann General Manager

Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera. Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our team made a positive impression with their helpfulness a… Show more

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed our convenient location. We also appreciate your comments regarding the hot water system and the condition of the property. Please be assured that we are currently undergoing partial renovations to enhance our facilities and provide a more comfortable experience for our guests. Your feedback is valuable to us, and we look forward to welcoming you back in the future to experience the improvements firsthand. Best regards, Jessica Uekermann General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed our convenient location. We also appreciate your comments regarding the hot water system and the condition of the property. Pleas… Show more

Dear valued guest, Thank you for staying at Mercure Serpong Alam Sutera and sharing your feedback. We are glad to hear that our hotel worked well for your business trip and that you found our location convenient with the nearby mall. We understand that attractions may be a priority for some travelers, and we will continue to focus on improving our services and offering a comfortable stay for all our guests. We hope to welcome you back in the future for another productive visit. Best regards, Jessica Uekermann General Manager

Dear valued guest, Thank you for staying at Mercure Serpong Alam Sutera and sharing your feedback. We are glad to hear that our hotel worked well for your business trip and that you found our location convenient with the nearby mall. We u… Show more

Dear Mr/Mrs. Cheng, Thank you for staying at Mercure Serpong Alam Sutera and for sharing your feedback. We are sorry to hear that your experience did not meet expectations. We understand the discomfort caused by the humidity in the room, and we sincerely apologize for this issue. We are currently investigating solutions to improve the room conditions and ensure a more comfortable environment for our guests. At Mercure Serpong Alam Sutera, we are committed to providing a better experience, and your feedback plays a crucial role in helping us improve. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Best regards, Jessica Uekermann General Manager

Dear Mr/Mrs. Cheng, Thank you for staying at Mercure Serpong Alam Sutera and for sharing your feedback. We are sorry to hear that your experience did not meet expectations. We understand the discomfort caused by the humidity in the room… Show more