Reviews of Midtown Residence Surabaya 4 stars
Jl Raya Ngagel No 123, Wonokromo, 60262 Surabaya, Indonesia
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNice modern hotel. Which was great value
Food in the restaurant was only fair.
Dear Liam, We appreciate your kind words! It’s wonderful to hear that our hotel delivered the quality and service you were hoping for. Thank you for your positive review, and we look forward to having you stay with us again. Thank you and Kind Regards Management Midtown Residence Surabaya
Dear Liam, We appreciate your kind words! It’s wonderful to hear that our hotel delivered the quality and service you were hoping for. Thank you for your positive review, and we look forward to having you stay with us again. Thank you and K… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNothing
V. Bad not Clean
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewstaff
not clean kecoa everywhere
Dear Ms Divyah, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Kind Regards Management Midtown Residence Surabaya
Dear Ms Divyah, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Kind Regards Management Midt… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe staff are all wonderful people. They are polite, helpful and smiling all the time.
Quite a distance from the major shopping mall
Dear Roy, We’re thrilled to receive your positive feedback! It’s fantastic to hear that our hotel lived up to your expectations and provided an exceptional stay. Thank you for choosing us, and we look forward to welcoming you back. Kind Regards Management Midtown Residence Surabaya
Dear Roy, We’re thrilled to receive your positive feedback! It’s fantastic to hear that our hotel lived up to your expectations and provided an exceptional stay. Thank you for choosing us, and we look forward to welcoming you back. Kind Re… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewLocation, staff and facilities.
There was no good dedetization.
Dear Jorge Vinicius, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Thank you and Kind Regards Management Midtown Residence Surabaya
Dear Jorge Vinicius, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Thank you and Kind Rega… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewGreat breakfast.
Place is a bit tired one elevator didn't work, the other two were not interconnected making unnecessary stops and wasting time. The air conditioner sounded like a helicopter
Dear Harvey and Diane, We regret to hear that your recent stay at our hotel did not meet your expectations. Your feedback is valuable, and we will use it to enhance our service. Thank you for bringing these matters to our attention. Kind Regards Management Midtown Residence Surabaya
Dear Harvey and Diane, We regret to hear that your recent stay at our hotel did not meet your expectations. Your feedback is valuable, and we will use it to enhance our service. Thank you for bringing these matters to our attention. Kind Re… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewRoom was big, new and nice! Breakfast was very good.
Staff quality varies a lot. Some dont speak proper English but some were very helpful. Music could be less loud around the restaurant and pool. Music could also be actual music. I also had a special request since we came on my husbands birthday, but it was ignored.
Dear Ms Milla Haura, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Kind Regards Management Midtown Residence Surabaya
Dear Ms Milla Haura, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Kind Regards Management… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewVery spacious with 2 bedrooms and 2 bathrooms
A LOT OF BABY COCKROACHES crawling around.
Dear Ms Izzah, Thank you for sharing your thoughts. We apologize for any inconvenience you faced during your stay at our hotel. Your feedback is important to us, and we will work on addressing the issues you’ve raised. Thank you and Kind Regards Management Midtown Residence Surabaya
Dear Ms Izzah, Thank you for sharing your thoughts. We apologize for any inconvenience you faced during your stay at our hotel. Your feedback is important to us, and we will work on addressing the issues you’ve raised. Thank you and Kind Re… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewNice rooms, AC good, breakfast very good. Bathroom facility was also good.
Cleanliness wasn't up to scratch (bed sheet had a stain on it) as well as soundproofing not really existent could hear the cleaners doing the room service next door as well as banging doors and knocking doors.
Dear Mr/s Dawood Mear, Thank you for sharing your thoughts. We apologize for any inconvenience you faced during your stay at our hotel. Your feedback is important to us, and we will work on addressing the issues you’ve raised. Kind Regards Management Midtown Residence Surabaya
Dear Mr/s Dawood Mear, Thank you for sharing your thoughts. We apologize for any inconvenience you faced during your stay at our hotel. Your feedback is important to us, and we will work on addressing the issues you’ve raised. Kind Rega… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewEnjoyed: Nice staff, good breakfast, spacious room. Good facilities in the room. Not so good: - Couldn't have a properly comfortable night because of the AC. Can't adjust fan, swing, or temperature, it just stays on blasting directly over the bed. - No rooftop vibe :( - Mall next door is dead, but fortunately there's a convenience store at least.
Dear Mr/s Tania, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Thank you and we look forward to welcoming you back at our Hotel. Kind Regards Management Midtown Residence Surabaya
Dear Mr/s Tania, Thank you for your feedback. We apologize that your stay at our hotel was not up to the standard we strive for. We take your comments seriously and will work on making the necessary improvements. Thank you and we look f… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewBreakfast has a lot of variation and good taste.
The shower head is not good and also the hairdryer doesn't run well (small, slow). Bathroom is also not that clean, there was a small cockroach.
Dear Mr/s Nyoto, "We’re disappointed to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we will address the issues you’ve raised to improve our product. We hope to have the opportunity to better serve you in the future." Kind Regards Management Midtown Residence Surabaya
Dear Mr/s Nyoto, "We’re disappointed to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we will address the issues you’ve raised to improve our product. We hope to have t… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewThe staff
Although the staff were very friendly and helpful, the hotel itself was not clean. The walls were dirty as if they haven't been painted since the opening of the hotel. The bed linens and the towels were very old, and the duvet cover was torn. The room had so.e mosquito-like insects that stung us during our sleep. The location was very far from everything, and the area around the hotel was very dirty and stinky. I definitely won't go back there and discourage anyone who may decide to stay there.
Dear Mr Raki, Thank you for stayed at Midtown Residence Surabaya. "We’re disappointed to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we will address the issues you’ve raised to improve our product. We hope to have the opportunity to better serve you in the future." Thank you and Kind Regards Management Midtown Residence Surabaya
Dear Mr Raki, Thank you for stayed at Midtown Residence Surabaya. "We’re disappointed to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we will address the issues you’ve rai… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 December 2024 · Stayed in October 2024
Verified reviewReviewed: 16 December 2024 · Stayed in October 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified review