Reviews of Novotel Jakarta Gajah Mada 4 stars
Jl. Gajah Mada No 188, 11120 Jakarta, Indonesia
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything
Dear Valued Guest, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our room and facilities had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. Yours Sincerely, Christiaan JONES General Manager
Dear Valued Guest, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our room and facilities had fallen short of your expectations. Our guests’ satisf… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was pretty good, easy to get to downtown places
Traffic
Dear Mr. Steven, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation and feedbacks. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager
Dear Mr. Steven, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation and feedbacks. Our team endeavors to provide a warm level of service that is synony… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewArrived at 3pm and room was not ready. 1 room aircond was faulty, stuffy and hot. 1 room had broken desk, no hot water and the sink was dirty
Dear Mr. Michael, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our room had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. Yours Sincerely, Christiaan JONES General Manager
Dear Mr. Michael, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our room had fallen short of your expectations. Our guests’ satisfaction is of param… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe rooms were very big and clean, the beds super comfortable. And it was great to be able to visit the Candra Naya residence so easily, it is the residence of my ancestors, the Khouw and Phoa families.
The shower only had cold water, no matter which way we turned the faucet.
Dear Ms. Pauline, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager
Dear Ms. Pauline, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation. Our team endeavors to provide a warm level of service that is synonymous with t… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewlocation
breakfast selection
Dear Mr. Aaron, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager
Dear Mr. Aaron, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation. Our team endeavors to provide a warm level of service that is synonymous with the … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewGood
Yes
Dear Mr. Khan, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your experience staying with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager
Dear Mr. Khan, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your experience staying with us. Our team endeavors to provide a warm level of service that is synonym… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewIt's location not too far from city center of Jakarta (Monas / National Monument) and Thamrin Street and reachable using busway or taxi. The male receptionist staff with eyeglasses was very friendly. Housekeeping staff were very helpful delivering our needs like additional towel, toothpaste, and ironing desk. Its gym is quite spacious and has many tools. the pool has floating beds.
No elevator from basement/parking floor to lobby floor. Only stairway.
Dear Mr. Arfias, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager
Dear Mr. Arfias, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation. Our team endeavors to provide a warm level of service that is synonymous with the… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewDidn't have time for it
Room for was ajar after house keeping cleaned room and nobody noticed. Luckily nothing was lost
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the oversight regarding your room door being left ajar after housekeeping service. At Novotel Jakarta Gajah Mada, the safety and security of our guests are of the utmost importance, and we deeply regret this lapse in our service. We are relieved to hear that nothing was lost, but we fully understand how unsettling this experience may have been. Please be assured that we have addressed this incident with our housekeeping team and are reinforcing our room-check procedures to ensure such an issue does not happen again in the future. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding. Should you have any further concerns or if there is anything we can do to restore your confidence, please do not hesitate to contact me directly. Sincerely, Christiaan JONES General Manager
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the oversight regarding your room door being left ajar after housekeeping service. At Novotel Jakarta Gajah Mada, the safety and security of our g… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewVery poor beer selection at lobby bar Very poor taste of pizza at lobby bar, too sweet and strange taste Not well trained staff at lobby bar Not speaking English of staff at lobby bar
Dear Mr. Keita, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with staff, food and beverage selection had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager
Dear Mr. Keita, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with staff, food and beverage selection had fallen short of your expectations. Our guests… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewStaff at lobby bar can not speak English Staff at lobby bar are not well trained Pizza taste at lobby bar is too sweat to eat, this is not pizza Sink at washing room is not drained well
Dear Mr. Keita, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with staff, food and beverage selection had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager
Dear Mr. Keita, Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with staff, food and beverage selection had fallen short of your expectations. Our guests… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in January 2025
Verified reviewReviewed: 17 March 2025 · Stayed in February 2025
Verified review