Reviews of Oak Tree Urban Hotel Jakarta 3 stars
Jl. Sampit V no.3, 12130 Jakarta, Indonesia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location was good, staff was nice.
Cleaning was not done. Bed sheets dirty, towels dirty with blood stain. Checked out 1 day early, didnt want to deal with this. No windows. Rooms look dates vs image online.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff seemed professional and friendly. Breakfast was decent, but could be better for the cost of the hotel.
We stayed here three nights total, and the wifi worked for about two hours total. We had staff in our room multiple times trying to connect the laptop and TV. My phone would connect, but required reauthorization every 5-10 minutes. The laptop couldn't connect because we couldn't get the landing page to open to put in the password to connect. The jacuzzi tub scared us quite a bit - when the jets were on, the knobs and side of the tub became electrified. Not a full shock, but you could feel the buzz...not comforting when you're sitting in water. The linens weren't a bad quality, but one of the towels we got was torn up - certainly needed replacing. We definitely won't be staying here again, and did not feel that it was worth the cost - not even close. I truly hope the best for the staff, but the facility needs a lot of work.
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay, especially regarding the unstable WiFi, linen condition, breakfast quality, and most importantly, the safety concern with the bathroom facilities. Please rest assured that we take your comments very seriously. Our engineering team has been informed immediately to thoroughly inspect and resolve the issue in the bathroom to ensure guest safety. We are also reviewing the WiFi system, linen replacement process, and breakfast improvement to provide a better experience moving forward. We truly appreciate your recognition of our team’s professionalism and friendliness, and we regret that the facilities did not meet your expectations. Your feedback is very valuable to us in making necessary improvements. Warm regards, Angga Ramadhan Hotel Manager
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay, especially regarding the unstable WiFi, linen condition, breakfast quality, a… Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewThe air-conditioning worked well. There was a round table with multiple chairs on the patio, where we could eat. It was nice.
For one of the most expensive rooms in this hotel, you get the following: -From the bed, you have a direct line of sight to the toilet behind glass. We used a large towel on the door handle to at least give each other a bit of privacy. -We could hear everything happening in the hallway, which means they could hear us too. Privacy was poor. -We could also hear the lift 'ding' noise every time it arrived on the floor. Very clearly. Was quite annoying. -I had some trouble sleeping as the noise isolation was not great and I could very clearly hear motors outside, even though on the fifth floor. -The same goes for the shower, only very limited privacy. Direct line of sight from the door entrance. -The Jacuzzi was so dirty, we had to flush it for hours for several consecutive days just to be able to use it once. The first time we turned it on, the water was black. -The breakfast was very disappointing and after our third day of disappointment, we went to other food places to eat breakfast. -The shower did not always have warm water. Some days only cold to slightly warm water available. -The water pressure is too low to be used sometimes, especially with warm water. -The mini cooler doesn't actually cool, because they only plugged in the low power 12v fan inside. Not the cooling element. When asked, they said it was intentional and if we want cool water, we can purchase it at the reception... Really? -The power for the lamps also controls the power of the outlets. So you must keep the lamps on for your phone to charge. I simply screwed the bedside lamps off every night to be able to charge our phones while asleep. -one of the lights on the patio was hospital white and also flickering. -There were ants, despite being on the fifth floor. -Two televisions. Neither worked with the wifi on arrival. I had to set it up manually, but the menu was in Indonesian, so it was hard. After only getting it working one day, it never worked again.
Dear Valued Guest, Thank you very much for sharing such a detailed review about your stay. We are truly sorry to read that your experience did not meet expectations, especially regarding the room facilities, cleanliness, privacy, sound insulation, and breakfast quality. We completely understand your disappointment, and we sincerely apologize for the inconveniences caused. Your feedback has been shared directly with our housekeeping, engineering, and food & beverage teams for immediate follow-up. Particular attention will be given to the jacuzzi cleanliness, soundproofing, hot water supply, and the breakfast experience to ensure significant improvement. Regarding the minibar and electrical setup, we also recognize the importance of convenience for our guests and will re-evaluate these facilities. While we regret that your stay was not as comfortable as intended, we deeply appreciate your honesty in pointing out areas that need attention. This helps us to improve and provide a better experience for our future guests. We hope you may give us another opportunity in the future to welcome you back with a much-improved stay. Warm regards, Angga Ramadhan Hotel Manager
Dear Valued Guest, Thank you very much for sharing such a detailed review about your stay. We are truly sorry to read that your experience did not meet expectations, especially regarding the room facilities, cleanliness, privacy, sound ins… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location. Near shopping area.
The room needs deep cleaning and repairs. Glass panels had molds, floors need to be repaired, sheets needs to be changed.
Dear Mr. Jerome Cayton, Thank you for your feedback and for highlighting our strategic location and helpful staff. We sincerely apologize for the condition of the room during your stay. Your comments regarding cleanliness, maintenance, and room presentation have been shared with our housekeeping and engineering teams for immediate attention and improvement. We truly appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Warm regards, Central Reservation Agent
Dear Mr. Jerome Cayton, Thank you for your feedback and for highlighting our strategic location and helpful staff. We sincerely apologize for the condition of the room during your stay. Your comments regarding cleanliness, maintenance, an… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewthe location
we didn’t get the room that we wanted, and staffs should have at least be thoughtful enough to give us a room that is suitable for 3 person. understandable that we checked in late, we were given a room with a transparent shower & toilet rooms and we are 3 friends who travelled together and of which 2 are muslims. it will make our stay more comfortable and if the staffs be thoughtful enough to let us know of the room condition. on the second night one of the extra pillow that we paid were taken away, and on the last day that we checked out, the staffs just left our stuffs at the lobby when she had promised that she will bring in our stuffs to keep it while we were out. overall we had a bad experience.
Dear Ms. Michelle, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding the room assignment and the lack of communication about its suitability. We understand how important privacy and comfort are, especially when traveling with friends, and we regret that we fell short. We also apologize for the issue with the extra pillow and the handling of your belongings at checkout. Your experience does not reflect our service standards, and we will address these concerns with our team to improve. Thank you for bringing this to our attention. We hope to have the chance to better serve you in the future. Best regards, Central Reservation Agent
Dear Ms. Michelle, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding the room assignment and the lack of communication about its suitability. We understand how i… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation and safety
Dark room, not good light, not comfortable bed
Dear Safaa, Thank you for your feedback. We apologize that the lighting and bed comfort did not meet your expectations. Your comments help us improve our facilities and service. We hope your next stay will be more comfortable. Warm regards, Central Reservation Agent
Dear Safaa, Thank you for your feedback. We apologize that the lighting and bed comfort did not meet your expectations. Your comments help us improve our facilities and service. We hope your next stay will be more comfortable. Warm re… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe AC is really cold and it has hot water. The location is on the edge of the hip Blok M area.
This hotel's glory days have passed. Nowadays, only stains everywhere: on the sink, on the walls, on the windows, etc. Slow drain shower and toilet. The pillow is one for each person.
Dear Monte, Thank you for staying with us and for sharing your feedback. We truly regret to hear that your experience did not meet expectations. Your comments about the cleanliness, condition of the room, and bathroom drainage are taken seriously and have been forwarded to our housekeeping and maintenance teams for immediate action. We appreciate your note about our location and the working AC and hot water. However, we are aware that improvements are needed and are currently undergoing gradual upgrades. We hope to have the chance to serve you better in the future. Sincerely, Dewi Wulandari Hotel Manager
Dear Monte, Thank you for staying with us and for sharing your feedback. We truly regret to hear that your experience did not meet expectations. Your comments about the cleanliness, condition of the room, and bathroom drainage are taken s… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewHADI and his team were the best. They helped us get sorted and with anything we needed during our stay. Thank you Oak Tree Hotel for everything. God bless you. Excellent wifi. Housekeeping staff were all so very friendly and kind.
Everything was great. Location is close to everything
Dear Nikolas, Thank you very much for your kind review and perfect score! We’re delighted to know that you had a great experience with us and truly appreciate your recognition of Hadi and the team. Your kind words will be shared with our housekeeping staff and the rest of the team — they’ll be thrilled to hear your appreciation. We look forward to welcoming you back soon. Warm regards, Dewi Wulandari Hotel Manager
Dear Nikolas, Thank you very much for your kind review and perfect score! We’re delighted to know that you had a great experience with us and truly appreciate your recognition of Hadi and the team. Your kind words will be shared with o… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewDear Gerard Marie Hubert Celestin, Thank you for sharing your experience. We apologize for the inconvenience caused by the room availability and the need to check multiple rooms. We appreciate your feedback regarding the condition of the hotel and will prioritize renovations to improve our facilities. We hope to welcome you again with a better experience. Warm regards, Dewi Wulandari Hotel Manager
Dear Gerard Marie Hubert Celestin, Thank you for sharing your experience. We apologize for the inconvenience caused by the room availability and the need to check multiple rooms. We appreciate your feedback regarding the condition of the … Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThe hotel was close to my meeting venue. It is also close to ASEAN secretariate. Although, I did not ask for a lot from the staffs, staffs were friendly and ready to serve you. Room had good city view.
The room was dirty. Toilet was dirty. I could see stains in the toilet. Also, there was a big hole below the AC, maybe because of AC. I stayed in room 503. Please avoid this room. I am not sure about other room. Bath towels also had holes in it. It was preety old as well. The breakfast was too local. I did not enjoy the breakfast.
Dear Bishal-Bhari, Thank you for taking the time to share your feedback. We are glad to hear that our staff was helpful and that you appreciated our convenient location and city views. However, we sincerely apologize for the cleanliness issues and the condition of the room you stayed in. This is not the standard we aim to provide, and we will immediately address these concerns with our housekeeping and maintenance teams to improve our facilities. We also appreciate your comments about the breakfast, and we will review our offerings to better cater to all guests’ preferences. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a much improved experience. Best regards, Dewi Wulandari Hotel Manager
Dear Bishal-Bhari, Thank you for taking the time to share your feedback. We are glad to hear that our staff was helpful and that you appreciated our convenient location and city views. However, we sincerely apologize for the cleanliness is… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewAwesome location right next to Blok M and BlokM plaza. So much shopping, eating and drinking to be done in this area. Gold shops galore as well. Cafe's and Night clubs are good as well. Go visit Gens Bar. Room was nice. Bintangs in the lobby fridge 24/7 - sometimes its hard to find a Bintang in these areas. Street food markets around the corner. You'll be amazed with the food and rinks
No Windows in the Room. Was a Fake one behind a curtain. Toilet/Bathroom is fully see through glass. We had a laugh with our family as we had to look away when someone was in the toilet doing their business. I didnt care about my partner lol.. Lift door closed too quick and awlays squashed you if you didnt quickly get in an hold the stay open doors button.
Dear A.Paps, Thank you for your positive comments regarding our location, staff, and value for money. We’re glad you enjoyed the convenience of being near Blok M and the vibrant surroundings. We appreciate your honest feedback about the room layout and facilities. We understand that some design aspects, like the window and bathroom privacy, did not meet your expectations. We will review these points to improve guest comfort. Regarding the elevator door, we will inspect the timing mechanism to ensure a safer and more user-friendly experience. Thank you again for your review. We hope to welcome you back for an even better stay. Best regards, Dewi Wulandari Hotel Manager
Dear A.Paps, Thank you for your positive comments regarding our location, staff, and value for money. We’re glad you enjoyed the convenience of being near Blok M and the vibrant surroundings. We appreciate your honest feedback about the r… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 March 2025 · Stayed in December 2024
Verified reviewReviewed: 24 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewArea was a walking distance from tons of street food, the park, and a mall. The cafe that was attached to the hotel served up good food as well.
Room was quite cramp, quite a bit of things on the menu was not available at the cafe attached to the hotel. Ordered an iced latte, there were tons of ants in the drink as well.
Dear Luqman, Thank you for choosing to stay with us and for your valuable feedback. We are happy to hear that you found our location convenient and our staff friendly. We apologize for the issues you experienced with the room size and especially the presence of ants in your drink at the café. This is certainly not the experience we want our guests to have. We will address this with our café team immediately to ensure better hygiene and menu availability. We appreciate your comments and hope to welcome you back for a much-improved stay. Best regards, Dewi Wulandari Hotel Manager
Dear Luqman, Thank you for choosing to stay with us and for your valuable feedback. We are happy to hear that you found our location convenient and our staff friendly. We apologize for the issues you experienced with the room size and esp… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified review