Reviews of Hotel O Genteng Near Genteng Market Formerly Uno Hotel 3 stars
Jl. Genteng Besar No.84, Genteng, Kota SBY, Jawa Timur, Genteng, 60275 Surabaya, Indonesia
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Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation was excellent
The bed sheets were dirty, when I sat on the bed it folded nearly in half and I felt like I was sitting on the ground Bathroom dirty and door didn’t close or lock Looked like blood stains on the wall. We walked in and out in 5 minutes no chance of staying there my dogs live outside in better conditions
Hello, Nicole. Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. We take cleanliness and maintenance very seriously, and your comments about the condition of the room and bathroom are concerning. Please know that we are investigating these issues with our team to ensure they are addressed immediately. We appreciate your feedback, and we are committed to improving our services for the comfort and satisfaction of our guests. Best regards, Hotel O Genteng Near Genteng Market Formerly Uno Hotel
Hello, Nicole. Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. We take cleanliness and maintenance very seriously, and your comments about the condition of the room and bathroom are … Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewIt’s a scam!
Very dirty and bad hotel. Doesn’t look at all like the pictures. We left directly and now try to get the money back. Don’t go here!
Dear Guest, Thank you for sharing your feedback. We are deeply sorry to hear about your experience at our property. We strive to provide a clean and comfortable environment for our guests, and it is disappointing to learn that we fell short of your expectations. We understand your concerns regarding the cleanliness and the discrepancy between the pictures and the actual property. Please be assured that we take such matters seriously and will investigate this further to ensure it does not happen again. Regarding your refund, please contact us at escalations@oyorooms.com so we can assist you promptly. Thank you for bringing this to our attention. Best regards, Team OYO
Dear Guest, Thank you for sharing your feedback. We are deeply sorry to hear about your experience at our property. We strive to provide a clean and comfortable environment for our guests, and it is disappointing to learn that we fell shor… Show more