Reviews of Hotel O Menjangan Residence at Citraland 1 2 stars
Jl. International Timur, Sambikerep, Kota SBY, Jawa Timur, 60217 Lontar, Indonesia
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Reviewed: 10 April 2024 · Stayed in March 2024
Verified reviewThe rooms and facilities
Nothing
Dear, Yohanes! Thanks for sharing your valuable feedback with us. Your feedback is really important for us so that we can put in our best efforts and work upon the areas of improvement. Regards, Mahmud!
Reviewed: 10 March 2023 · Stayed in March 2023
Verified reviewStaff was excellent. Andrew was very helpful.
bathroom could have been a bit cleaner.
Hi, David! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Tim
Reviewed: 18 February 2023 · Stayed in February 2023
Verified reviewnothing. when I entered the room there was a horrible smell there. so I decided to leave
well, before we arrived I’ve got several emails saying that they can’t use my card. anyway we arrived and paid in cash, but when I saw the room I was horrified. and the smell was disgusting. the receptionist told me that all the rooms are like this. so we decided to leave. the receptionist refunded me and recommended another hotel. so we left. in a few days I received an email saying that they charged me. I know it’s 9 dollars but still, I decided to check. it occurred so that they charged me twice. so I asked the refund, but they keep on saying that I was charged and that’s it. when I contacted the services, they told me to call to booking. I did, hopefully I will get my refun. if not, really, they are 9 dollars, you can eat them.
Dear, Еkaterina! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Kiswari!