Reviews of Hotel O Mangga Besar Near Kota Tua Formerly Fresh Hotel 2 stars
11, Jalan Kebon Jeruk XIX, 114/9, RT. 10/ RW. 09, Kelurahan Maphar, Kec. Taman Sari, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, Indonesia, Jakarta, 11180 Jakarta, Indonesia
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Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewNothing really!!!!
A worst stay ever I had. Advertised in good condition, but it is similar to a public toilet in bus stands. See the attached photos here with. Foul smelly room, bed bugs, cockroach, black dirty bedsheet and foul smelly towel, peeled black painting, stained wall, leaking AC, salty dirty water, no socket for mobile charge, non cleaned toilet etc. Asked for toilet paper and soap but surprisingly they said it will not provide for booking.com customers !!!!!!!!! Not willing to provide even drinking water. While asked they told the water is no mre there... Really terrible.... Nobody is coming there to stay directly because of pathetic condition. Booked for 3 nights from India, but checked out immediately after one night. Now we afraid diseases from bed bug bites. There were many very good hotels nearby with cheap rate. These people will be a damage for Indonesia. So guys.... Never choose this for your accommodation.
Dear Surendran, Thank you for your feedback, though we are deeply sorry to hear about your disappointing experience. We truly apologize for the issues you faced with cleanliness, room condition, and the lack of basic amenities. This is certainly not the standard we strive to maintain, and we take your concerns seriously. We will immediately address these matters with our team, including the cleanliness of the rooms, pest control, and ensuring that all basic services are provided to all guests, regardless of booking platform. We understand your frustration, and we sincerely apologize for the inconvenience caused. We hope you’ll allow us the opportunity to make improvements and provide a better experience in the future. Best regards, Hotel O Mangga Besar Near Kota Tua Management
Dear Surendran, Thank you for your feedback, though we are deeply sorry to hear about your disappointing experience. We truly apologize for the issues you faced with cleanliness, room condition, and the lack of basic amenities. This is cer… Show more
Reviewed: 6 December 2023 · Stayed in December 2023
Verified review