Nothing

The staff were exceptionally kind, attentive, and truly professional. They turned a minor communication issue into a genuine luxury experience for us. I greatly appreciated their courtesy, thoughtful gestures, and attention to detail. The suite was luxurious, peaceful, and offered a breathtaking view. My sincere thanks to everyone, especially the Pan Pacific Club team.

Stayed in August 2025

The staff are absolutely amazing. They organised a room upgrade, welcome surprise for my friend’s birthday and a selection of gluten free food for my friends who is celiac. The Lounge is well worth it!

I have stayed here before.

Stayed in August 2025

Nothing at all — everything was perfect.

The hotel was absolutely wonderful — the rooms were spotless, beautifully designed, and extremely comfortable. Everything was perfectly clean and well-maintained. The staff were exceptionally friendly, polite, and always ready to help, making the stay truly special.

Stayed in August 2025

Excellent facilities, the most stunning views of the city and very friendly staff. I would highly recommend and will definitely be back.

Stayed in August 2025

ok

everything was perfect from housing to breakfast to pool. the steam room was not working

Stayed in July 2025

Front desk lady Laura (I am not sure I spell correct name) was fantastic

Stayed in April 2025

The only thing I could think of was the breakfast was ok not great but still great quality and service.

Great location near the mall. Easy access and walking distance to said mall. Staff were kind and very helpful.

Stayed in June 2025

Room faintly smelled of cigarettes despite being a non-smoking room, could've just been a smoking floor. We did not request to change the room as it wasn't too bad.

Location was within walking distance to luxury malls and great restaurants, very convenient. Service was always with a smile and we felt very well taken care of. Staff from reception, housekeeping, room service, restaurant / bar staff were really good

Stayed in May 2025

None.

Was surprised that all the rooms were at 80 levels and above but you basically enjoy a great view every day, and in the morning breakfast at level 90.

Stayed in March 2025

The room size was a little too small.

The staff were friendly, and the rooms were very comfortable. Everything was splendid!

Stayed in June 2025

Nothing

Everything

Stayed in June 2025

The a la carts breakfast was disappointing

Great location, lovely rooms, great staff, particularly Andrika who is in housekeeping, he did a great job.

Stayed in June 2025

Room size. It's a little bit small for that price

Location and staff

Stayed in May 2025

Everthing perfect

Stayed in May 2025

Nothing

The staff. They were so amazing when my son was ill. They had a nurse to attend immediately. The view is amazing and the breakfast incredible and the products smelt fabulous.

Stayed in April 2025

Pan Club was lovely to enjoy everyday.

The service and care was amazing! We loved our stay.

Stayed in April 2025

Breakfast

VIiew

Stayed in April 2025

Air condition was switched to 15°C at arrival

Extraordinary stay in Jakarta! Our room was on the 85th floor (Building has 90) and the view - simply stunning! The staff is very friendly and helpful with everything, breakfast and Bar are awesome - we didn't try the Restaurant and on the Hotels campus there are plenty of different options. The Hotel is located in a gated and safe Business compound, drivers can be booked by hotel or via Grab/Gojek and you will Board directly at the entrance of the hotel.

Stayed in April 2025

Friendly and welcoming staff. The corner room on the 85th floor is very spacious and has a superb view of the city. The staff who cleaned the room even wrote a nice note for me. Value for money indeed.

Stayed in April 2025

Nothing that I didn't like about my stay

Front office staff were professional, very polite and went out of their way to assist us, e.g helping with booking app, enquiries about places to go to. Our room was ready when we requested for an early check in. Room and facilities are clean and good value for money. Breakfast buffet had a good spread and delicious too. Location is excellent, within walking distance of the malls and Thamrin City - great location for those who are there to shop.

Stayed in April 2025

Lack of convenience store around

Good location and friendly staff

Stayed in April 2025

just amaizing. 11/10 service, perfect room, delicious breakfast!!!

Stayed in March 2025

Modern

Service

Stayed in February 2025

Suddenly blackout due to power supply issue with the mall. Parking a bit far but the staff so nice to show us the parking area. But overall still this hotel is awesome and great place to stay.

i like everything about this hotel. Staff very nice and polite. Room is nice, bath is good, toilet is clean. U can connect phone to the soundbar. And it’s started from level 83. The view is top notch.

Stayed in February 2025