Reviews of Pillow Inn Ubud 3 stars

Great location down an alley away from any noise but close bike ride from main centre. Really nice staff and additions (free meals yoga and massages) and lots of activities to book with them. Had a private room which was really nice and separate from main hostel.

Back pool looked like it needed a good cleaning or update

Very friendly. Good restaurant attached. Wifi strong.

Showers never hot. I could have gotten more info at check-in. For example, I didn’t know about free evening snacks.

The massages were really nice and the hostel was big, although sadly not well exploited despite the price

The price was high, including in theory dinner and yoga, however only offered half of the days, and using half of the installations (the worst ones in the front). When claiming, the personnel was covering up each day and lying about next day, thus waking up again for inexistent yoga at 8am or passing by for dinner without free service. Moreover, they directed us to stay in the front of the hostel. There are 2 swimming pools (one newest and maintained at the back, the other one with dirty water) and 2 common areas (for breakfast, utilitarian and half empty, and the real resting area we were unable to go)

The beds were large, there were multiple pools and free breakfast which was nice but small. The free massage was also great and the lovely gave a great massage. The place is close to main places in Ubud, usually a 15-20 minute walk to places you might want to go.

The water didn’t work for a while in different areas of the hostel and it smelled very bad in the showers all the time.

good location, friendlyish staff

The entire place is run down and not very cared for. Bathrooms are gross and the showers weren't cleaned at all during my stay. The Mattresses are uncomfortable, the sheet would always come off and there were stains (mold?) on my pillow. Generally unclean. I originally came here for the social vibe and to meet people, but the hostel was dead. There were maybe five to seven guests in total (and that in the middle of high season). The price is way to high for what you get. Go somewhere else if you're staying in Ubud, you can get something way better for half the price. Also the free dinner that is misleadingly advertised on social media and Hostelworld doesn't exist, so read your booking details carefully.

Location and staff

I booked a private room and the bathroom was quite disappointing. They could simply change the rusty shelves and it’d give a totally different impression

Location, staff , masseuse and yoga teacher are great.

Lack of cleanliness, smell of humidity in some rooms, they don't change the water in the big drums and it's green. A girl didn't notice, drank it, and vomited. It seems that the hostel is abandoned. It's a shame because the staff is very friendly, the masseuse and yoga teacher are great, and it's well located, but the entire hostel needs a thorough cleaning and a good coat of paint.

The staff was lovely, perfect location close to everything and a couple of free amazing massages.

The staff are excellent. AJ was always friendly, out talking to guests, offering advice and being a genuinely star. The receptionist was helpful; she arranged my Mount Batur walk (AJ waited with me for the 2am pick up so I was not alone) and provided very honest and helpful advice when it came to onward travel, where to go, etc. Additionally, the masseur was lovely. The location is very central and is close to many cafes and restaurants (the free meals offered at the hostel were very good though so you may not wish to go to any), as well as being close to attractions such as the museum, monkey forest, art market, etc. Overall, a pleasant environment to stay. I felt very comfortable and safe here.

I stayed in the dormitory which were quite old and not very well maintained. The beds were comfortable but the bed sheets had marks and stains on them. The shared bathrooms were unclean; one of the showers’ drains was completely black with dirt and hair, and both showers had live spiders and dead moths trapped inside for the full three day stay. After speaking to others who were in the private rooms, it sounds like the private rooms are much better cared for.

Staff behaviour

Bed

The food was good and the staff was very nice Really good massages

Toilets aren’t very clean. I found dead insects as well, pictures from the property are when it was brand new but now everything is pretty old and not very well taken care of

Best hostel in Indonesia, the staff was so nice, just arrived from Mt Batur they let me checked in early, dinner and breakfast were great as well, beds super comfy, the massage and yoga class is a real plus, would have love to stay longer

Nothing

The solo room was incredibly comfortable, I loved the included massage and meals, and the family vibe at dinner was a wonderful way to meet fellow travellers. Being in my 40s was no issue either, get out there and see the world!

The bathroom is starting to show its age and may need work in the next few years, but otherwise it is still functional.

Very friendly staff You get free message which is a bonus And free Yoga class in the morning and there is 2 swimming pool!

The air conditioning in the female room doesn't seem cool enough ( my personal thoughts)

The staff here were great, with a special shout-out to Ajay, who made me feel comfortable, welcomed, and respected throughout my stay. I loved the daily breakfast and family dinner. The hostel activities like bingo, movie night, outing to bar, morning yoga, and massage really added to the experience. Plus, it’s within walking distance to nice restaurants, cafes, and convenience stores.

Bathroom could use some upgrades.

Massage was awesome, breakfast until 2pm also, staff was nice

The bathroom was too low standard for me, the mattress springs were annoying

Very polite and welcoming, great location.

The staff were lovely and did a great job of including everyone. Breakfast and dinner included. Good value for money.

The bathrooms were gross 😭, they need serious upgrades but as well they weren’t cleaned, the same bugs were on the shower wall when I checked in and out. The pictures are quite misleading, the place as a whole is a lot more run down. I also checked at reception would there be someone on in the morning when I was checking out earlier, they said yes 24hr and no one was so didn’t get key/towel deposit back.