8.3

Reviews of Pine Tree Beach Hotel 4 stars

Jl. Pantai Gili Trawangan, 83352 Gili Trawangan, Indonesia

  • Alina

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Fahmi

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    All good except breakfast. Great location great room. Close to restaurants but far enough to sleep well

    Breakfast

  • Tawhid

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Everything was great. Amazing hotel.

    The staff needs proper training.They are sweet but not professional at all.

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  • Nisha

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Hodgkinson

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Friendly staff and great to buy food and bar prices very good

    Nothing really

  • Kevin

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Rooms was clean.

    Exposed suction inlet in the pool. I leaned on the wall of the pool, and my back got sucked into a pipe inlet. It was dangerous for small children. Poor paving around the pool. It was a rolled ankle waiting to happen. There was a step in the bathroom just before the sink that you would hit your toes on every time you approached the sink. No idea why you build a ledge there. WIFI didn't work. I was advised that the WIFI might be bad at check-in and it was beyond their control(problem outside their establishment). So for the next two days, we kept trying at the hotel, and it didn't work. The rest of the island, we had no troubles. I asked again at reception and after a long discussion, they finally agreed to put a router in our room, which fixed the problem. This didn't help with wifi at pool area. Some apps would work very slowly but most apps didn't work. Unable to push beds together. We knowingly booked a twin room. But despite several messages and conversations at reception, the hotel couldn't push the beds together and make it a double. We pushed it together ourselves. I'm not sure why this was so hard for the hotel, as it's done everywhere else in the world.

    Property response:

    Dear Kevin, Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issues you experienced with the pool and room condition, WIFI quality and other aspects . We understand and we're truly sorry that these issues didn't meet your expectations. We'll promptly evaluate and improve to enhance our service quality. Your feedback is invaluable in helping us refine our operations. We hope to have the opportunity to welcome you again soon, with the improvements you’ve suggested in place. Kind Regards, Umma (Pine Tree Beach Hotel team)

    Dear Kevin, Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issues you experienced with the pool and room condition, WIFI quality and other aspects . We understand and we're trul… Show more

    Pine Tree Beach Hotel
    27 August 2025
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  • Anonymous

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    최악 Not kindly , Not service , Very Good Dirty!!!! Perpect!

    최악 Not kindly , Not service , Very Good Dirty!!!! Perpect!

    Property response:

    Dear Jongwoo, Thank you for taking the time to share your feedback. We apologize for the experience that didn't meet your expectations. We'll promptly evaluate and improve to enhance our service quality. Your feedback is invaluable in helping us refine our operations. We hope to have the opportunity to welcome you again soon, with the improvements you’ve suggested in place. Kind Regards, Umma (Pine Tree Beach Hotel team)

    Dear Jongwoo, Thank you for taking the time to share your feedback. We apologize for the experience that didn't meet your expectations. We'll promptly evaluate and improve to enhance our service quality. Your feedback is invaluable … Show more

    Pine Tree Beach Hotel
    22 August 2025
  • Saakshi

    Reviewed: 20 August 2025 · Stayed in July 2025

    Verified review

    Staff was excellent, brilliant beach view right across the street.

    Breakfast could be a bit more diverse, but the taste was really good!

  • Paolo

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Swimming pool Modern room Super kind staff Location away from the chaos of the central area, but still walkable The Korean restaurant on the premises is very good Direct access to the beach with free sun beds

    The breakfast is really lacking variety of options, especially on the sweet side. When the hotel was completely full, the staff couldn’t manage the amount of people at breakfast, many things were missing every 5 minutes. The fact the shower doesn’t have a proper tent or glass makes the bathroom flood every time you take a shower.

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  • Suzanne

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Property was far enough away form the main area where the bars and nightlife is. Within walking distance if you wanted to go there. Great to be able to just cross the road to the beach. Loungers and table and chairs if you wanted to eat. Large pool which we found a little to warm. Breakfast was OK could have had a Little more variety. We ate one night in restaurant and food was really good. Satay and a burger. Able to hire electric scooters and push bikes just outside. Enjoyed our stay.

    Nothing

  • Aline

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    It is very close to all the shops and restaurants but not right in the middle which is very nice, because you can actually sleep at night.

    No shower curtain

  • Denise

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    The location is great about a 10 min walk to the wharf but far enough from the big crowds. Pool was big and the bar staff by the pool were great. Rooms are a decent size and more of a modern look.

    It’s not quite finished. The spa wasn’t opened yet as no staff to run it but the room looks quite nice once it is up and running. The shower floods out around the toilet everytime it’s used and breakfast was a small buffet style.

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  • Mihaela

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Curat și bine poziționat.

    Average 4 stars hotel. You can hear all noises from outside.

  • Shelley

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Great location, close to town but still peaceful and relaxed. Great pool, helpful friendly staff, breakfasts were yum.

  • Bernard

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Great location, clean

    A new hotel with a lot of teething problems, the staff were inexperienced, hard to communicate with. There didn’t seem to be a manager present or guest relations person. I hope they can get their act together as it does have potential, but not up to the standards of other hotels Gili T.

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  • Andrea

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review
  • Phynia

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review
  • Harshan

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review
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  • Desiree

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    I loved the comfortable bed, the location, the breakfast.

    The WiFi could have been improved, otherwise fantastic

  • Ellen

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Location was good but could be more added to Breakfast.

    It was still under construction and the building was not finished.

  • Claudia

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Perfect location.. walking distance to harbor but far enough to be away from the crowds. Beautiful beach right in front of the hotel (surf spot)

    There is a construction site and they started really early until after 10pm at night. The noise was not bearable. Our room was unfortunately right next to the construction. Breakfast was basic.

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  • Jill

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review

    Location, beach for swimming

    Poorly finished, pool looked cloudy all time. Buffet breakfast limited, staffs English limited, gym wasn’t finished,spa not finished,

    Property response:

    Dear Jill Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issues you experienced with the pool water clearly, breakfast, and other aspects that didn't meet your expectations. We understand and we're truly sorry for that. We'll promptly evaluate and improve to enhance our service quality. Your feedback is invaluable in helping us refine our operations. We hope to have the opportunity to welcome you again soon, with the improvements you’ve suggested in place. Kind Regards, Umma (Pine Tree Beach Hotel team)

    Dear Jill Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issues you experienced with the pool water clearly, breakfast, and other aspects that didn't meet your expectations. We … Show more

    Pine Tree Beach Hotel
    22 August 2025
  • Mccramy

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review

    The staff were very lovely and helpful. The a-la carte food and drinks were delicious - and quick. The rooms were comfortable and clean. Location is beautiful and quiet from the hustle and bustle from the centre of the beachfront strip. The highlight is this hotel has best pool on Gili T's beach front! The water was clean, the size and the vibe are prefect - and they play great music which isn't too loud like some of the party places on the island (when we were there it was palm beach vibes in the morning, then modern pop/rnb later in the day). While the pool furniture has faded from the sun, they're still in good condition and comfortable. I highly recommend and definitely want to stay here again for future trips to Gili T!

    While the paths along the beachfront are great, the location is a hard walk from the ferry terminal if you have heavy bags. It takes approx 15 mins, which was difficult for a member of our group who isn't as able-bodied. This meant we opted for the horse and cart taxi upon our departure - which unfortunately is the only transport option on the island, and doesn't seem ethical for the welfare of the horses.

  • 7.0 Good
    Natalie

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review
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