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Reviews of Platinum Hotel Jimbaran Beach Bali 5 stars

91 Jalan Pantai Kedonganan, 80361 Jimbaran, Indonesia

#17 of 66 hotels in Jimbaran

Guests' Choice

Review score

Based on 534 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    8.5

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.7

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 5 September 2025

    10
    Fantastic hotel that we came back to multiple times during our trip.
    • Leisure trip
    • Family with young children
    • Deluxe Triple with Balcony
    • Stayed 1 night

    Everything was good :)

    Excellent staff and clean rum. Very diverse breakfast with everything you can think of. Two different but stunning pools. A really nice gym and rooftop. Two restaurants in the hotel. Recommend it highly. We came back to this hotel several times during our trip in bali.

    Stayed in August 2025

  • Reviewed: 4 September 2025

    8.0
    Lovely staff and a nice hotel but has its downsides
    • Leisure trip
    • Couple
    • Ocean View Room
    • Stayed 1 night
    • Submitted via mobile

    No soundproofing in rooms so its quite loud. stray dogs bark outside almost constantly, car alarms etc. In the restaurant We ordered the cheeseburger spring rolls (pretty good!), carbonara (awful, no seasoning through the sauce but loads of black pepper dumped on top making the top layer inedible), steak & chips (this was okay but could probably make a better steak at home). The night we came the oven was broken & there was a function happening so they had reduced menu options, which was a little disappointing. Also coffee and tea in the room was really bad.

    Staff were lovely on arrival, check in was quick & efficient. Staff in the restaurant were also very nice and attentive. Room is huge, big bed (VERY firm mattress) clean, plenty of amenities etc. Hotel itself feels fancy and nice, there are little signs of needing refreshing - mostly just repainting needed of doors etc. We were here less than 24 hours so can't really comment on the location but seems like a lot of nearby restaurants all on the beach! Breakfast was very good, lots of variety - everything you'd want. I'm a fussy eater but loved the bircher muesli pots. The pastries/breads/cakes were exceptional and fresh.

    Stayed in September 2025

  • Reviewed: 3 September 2025

    8.0
    Nice 5 stars hotel for the value
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 4 nights

    It will be traffic jam during the dinner time since a lot of seafood restaurant near by

    Not far from the Airport , very close to famous Jimbaran Seafood restaurant. And the terrace for sunset sightseeing was perfect. You can go to beach in morning it is 20 meters away from the hotels.

    Stayed in August 2025

  • Reviewed: 2 September 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 4 nights
    • Submitted via mobile

    Super market was not nearby . We need to walk atleast 15 min..

    Staffs were friendly and the room were spacious and clean. 24/7 food available from set menu...lots of restaurant opposite to the hotel. Overall excellent choice to stay . The area was a bit quiet than Kuta beach and that's what we preferred.

    Stayed in August 2025

  • Reviewed: 2 September 2025

    9.0
    Fantastic hotel in a wonderful location near the airport!
    • Leisure trip
    • Solo traveller
    • Deluxe Seaview with Pool Access
    • Stayed 1 night
    • Submitted via mobile

    The staff were helpful and friendly however please review your payment systems as it impacts the customer experience. I had a CC down at reception to put all hotel costs against my room number and were continually being phoned by staff or had them turn up to my door multiple times for payment, even though it was booked to my room Which was disruptive and frustrating. I felt this was a system or process issue with the hotel rather than a staff issue.

    This was a fabulous location near the airport and opposite the beach. I’d initially booked for 2 night but stayed for 3 nights. The hotel had all the comforts, a wonderful room, pools, restaurant (amazing breakfast buffet choices) and day spa. I thoroughly enjoyed the hotel amenities.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Ocean View Room
    • Stayed 4 nights
    • Submitted via mobile

    Bbq dinner

    Beautiful

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Very good hotel for a few days
    • Leisure trip
    • Family with young children
    • Business Room
    • Stayed 9 nights
    • Submitted via mobile

    I didn't like there was not many sun chairs at the beach for such a big hotel. Not enough chairs by the pool either.

    Really spacious rooms. Good breakfast Overall is a clean hotel

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Triple with Balcony
    • Stayed 2 nights

    There were no wash cloths. Why was there a big window between bedroom and bathroom? Just glad there were blinds.....

    I selected this resort because of the fish market. Breakfast was abundant and everyone was very pleasant. Massage prices were still reasonable.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Not my scene!
    • Leisure trip
    • Group
    • Business Room
    • Stayed 2 nights

    Too far from anything interesting! Nothing like beachside at any other Bali locations. At the hotel there seemed to be only buffet meals which I don’t particularly like. Evening meals from the kitchen took forever! Did have Pinang Goreng from room service which were great. Only seafood restaurants at the beach with overcooked, tasteless food. Not even the usual Bali beachside stalls. A few other restaurants around but not close!

    Nice big rooms. Lovely staff. Close to the airport.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    Good stay, we enjoyed
    • Leisure trip
    • Family with young children
    • Business Room
    • Stayed 2 nights
    • Submitted via mobile

    Barbecue dinner

    Breakfast and staff

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Enjoyable for the night
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    All good

    Location

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Business Room
    • Stayed 4 nights
    • Submitted via mobile

    Facilities, Location

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 1 night
    • Submitted via mobile

    Jimbaran is not our favourite place in Bali

    The hotel food was the best

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Seaview with Pool Access
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff and very good room

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Short but pleasant
    • Leisure trip
    • Solo traveller
    • Business Room
    • Stayed 1 night
    • Submitted via mobile

    Clean modern and relaxed

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Staff very nice and service was fantastic.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive Suite with Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    They are asking extra charge even for a bucket of ice to room.

    It was very clean and comfortable

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    From the moment I stepped in, I felt completely pampered. The staff greeted me with warm smiles every day, making me fee
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Side Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Posizione, Cibo, Pulizia

    Stayed in August 2025

  • Reviewed: 19 August 2025

    10
    Wonderful stay!
    • Leisure trip
    • Couple
    • Ocean View Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing significant really

    Great view of the ocean, big room, very professional staff, extensive breakfast buffet, clean rooms, regularly serviced. Strategic location to visit both south and north Bali

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Business Room
    • Stayed 3 nights
    • Submitted via mobile

    Sourrond location is poor

    Excellent hospitality and organised hotel

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Fantastic value for money (do not blindly trust the "star system in Bali - we stayed at another 4-5 star hotel in the same bay at the same price, which did not live up to it!), outstanding staff & service, fabulous breakfast buffet.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    My door didn’t lock properly and took and bit of fiddling to get it to close properly. Went to enjoy a cocktail on the rooftop but couldn’t stay and had to take it back to my room as it was too hot there are no umbrellas or shade. Might be good to pop some shade cover out there as an option.

    Room was beautiful. Staff were amazing. Buffet breakfast was delicious.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Not five-star hotel- rather four star. Unhelpful reception staff and guest relations manager. Housekeeping through away a container left on the desk which included some fruit tea bags brought from Africa, drinking straws, rubber bands, polybags. So nothing valuable, but useful nonetheless. Besides a half-hearted "sorry",  reception staff initially offered no solution. We inquired the next day again, were told that housekeeping does not throw away items on desk. If we wanted to escalate the issue,  the manager would come to investigate the room because we ourselves might not be able to see the lost item. No apology, no simple "Let us replace the tea bags and plastic straws"! Seriously, an investigation for straws and tea bags??? Later,  the guest relations manager showed up, stated that indeed, housekeeping had thrown out the item and no investigation was necessary (!), gave some straws and left a plate with an apple and a pear plus some sweets in the room. He said that we'd receive some elastic bands soon. Two days later, when we checked out, he apologized that no plastic bands could be found. To laugh or cry? Beach side - only about 30 sunbeds with about 15 umbrellas, occasionally staff member for sunbeds,  Pile of trash right next to these. Sunbeds are available only until 5 pm. Not hotel's fault, since restaurants spread their tables out - but, this still takes away from the hotel's beach resort claim. Room without sea view has uninspiring view over a small swimming pool on fifth floor and glass windows opposite. Plus, loud humming noise throughout - maybe from central air conditioning unit. Plus, Balcony light cannot be turned off at night -it's a strong spotlight, very annoying when sitting outside. Toiletries did not include conditioner. No hand towels provided. Charged 18000 R.

    Location is quite good for beach and beach restaurants - beach is across the street (a restaurant in front of beach ). Breakfast was plentiful, different cuisines (Asian, Indian, Western corner). Good cappuccino at breakfast. Room spacious and clean. Huge bed. Good lighting. For 100 E/ night, with breakfast, good value.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    9.0
    Lovely place to stay after arriving or before departing from Bali.
    • Leisure trip
    • Group
    • Deluxe Triple with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Area around the hotel wasnt too pleasant.

    Nice breakfast choice. Very professional and helpful staff. Nice hotel beach.

    Stayed in August 2025

Showing 1 – 25

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