Reviews of Prima In Hotel Malioboro 3 stars

Swimming pool is nice and room is so spacious

Old furniture

Close to Malioboro street. Walking distance. Convenient store also nearby. 24 hour room service with affordable price. Clean and tidy room. Helpful staff. Great breakfast with lot of choices.

Definitely very helpful and friendly staff. Clean room. Hotel is near to the bar and few minutes walk to Malioboro.

On the positive side, the hotel is clean and well-maintained, the pool is very pleasant, and the overall property feels upscale and tidy.

We stayed here as a family with two children. Unfortunately, our experience was disappointing due to very poor customer service and misleading practices. Before arriving, I requested an extra mattress for one child — something we always arrange at other hotels for around 100–150k IDR per night. Here, they demanded 250k/night (more than one-third of the room price!), and after long negotiations at check-in, they reluctantly agreed to lower it slightly to 180k. Still unreasonably high. The room itself was small, the air conditioning did not work properly, and the TV apps (like YouTube) were not accessible, which was frustrating for the kids. The lack of flexibility, the unhelpful attitude, and the sense that they try to take advantage of guests left a very bad impression. I cannot recommend this hotel given how poorly they treat their customers.

Excellent location. Comfortable hotel. Good breakfast. Excellent behaviour of the staff.

Service is good, bed comforts

Near road to noise

Staff interaction was excellent.

Lightings in the room needs to be addressed. Only light at the desk area and door. Too dark at the other end.

Great location, easy to get around.

It was dirty, aircon didn’t work great. Bed sheets were dirty.

Location

Breakfast, you should offer a bit more options instead of almost only halah food like eggs with ham or chicken sausages or cheese

They had free tea every day.

The pool was nice to swim in and cool off.

The location of the hotel very convenient and strategic. The staff able to assist you anytime. Thank you Prima In. I would surely recommend this hotel to my friends in Sabah Malaysia.

Good location and the facilities are good.The buffet breakfast offers variety of local food.

Nothing

Walking distance to Malioboro Street and Tugu Jogja Station. Very convenient to go everywhere

Close to every were

Very convenient

One of the female staff members working in the restaurant/breakfast was very kind and helpful.

For context, we have been travelling across SE Asia for 4 months now, staying in hotels, hostels, homestays etc ranging from no stars up to 5-star. Arriving at Prima In we were disgusted at the mould growing up the walls, the peeling wallpaper, the bed sheets covered in stains. There was a strong damp smell and just general dirt and stains everywhere. Whilst we moved rooms, the second one wasn’t much better but we were too tired to move again. The bed was hard and we were only given 1 pillow each. When I asked for another pillow, they tried to charge me 30,000 per night. The walls are paper thin so you can hear everything. Your neighbours, down the corridor, floors above and below, outside etc. We were woken at 5 every morning by the call to prayer, then by kids in the pool at 6am (we were on floor 5). The room facilities were poor. The plug sockets and light switches were coming away at the wall. We had a broken lamp that we reported that was not replaced. No soap is provided in the bathroom and we had to ask for When we ate in the restaurant for dinner one night, the chicken I ate was not properly cooked and made me unwell. Location wise, you are close to Malioboro street, but not too close that you can hear it through the night. There are a lack of restaurants immediately nearby - you have to walk to Malioboro for this. You are also not close enough to walk to the palaces, we’d recommend staying further that way and absolutely avoiding this hotel.