Reviews of Prime Park Hotel & Convention Lombok 4 stars
Jalan Udayana, 83122 Mataram, Indonesia

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff were exceptional! We were welcomed warmly on our first visit and like long-lost family when we returned for a night following a short trip to Gili Air. Everyone from reception to housekeeping, dining room to pool and gym were very friendly, kind and helpful. It was a joy to stay and a pity of leave. Our room was large and the bed was comfortable. A/c and wifi worked well. The breakfast buffet was generous and offered a wide range of national and international food. The menu varied each day.
The property is not near a large range of restaurants. A few minor niggles over broken gym equipment and lack of proper pool loungers - the bean bags simple do not suffice.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewPrime location
N/a
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat hotel. Breakfast super: indonesian, european, many choices. Good rooms, quiet and good for day tours. The hotel offets as well as transport. Located in a big avenue, but isolated of any atraction.. Islamic center and big mosque very close. Espectacular views from rooftop
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewExcellent location in the centre right next to the main mosque. Comfortable and clean rooms, great infinity pool with views of the city. Breakfast had decent selection of Indonesian food. Parking available underneath hotel free of charge.
Bidet leaking is the only thing I can really critique if I was to really nitpick but wasn’t really an issue.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewNot a typical place where we would normally stay when visiting Lombok, however because some health issues we decided to book this accommodation, which is in the center of civilization. The hotel is very european-style, clean, great location (for staying in the city), nice rooftop pool, fast room service, highly recommended!
I was missing more varieties of food at breakfast, but it still was amazing - a lot of local meals, fruit, desserts:)
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewAffordable
Old and not well maintained. Humid room
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewClose to the immigration office and the islamic centre. Roof top pool is great.
The breakfast buffet is extensive but understandably few western foods offered.
Reviewed: 19 June 2025 · Stayed in April 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewWhat a wonderful hotel. From the moment we arrived nothing was too much trouble. Beautifully clean rooms with comfy beds and perfect internet. Roof top pool and gym. The breakfast and all our meals were tasty and fresh. Thank you to all the staff for a fabulous stay.
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewRoof Top Pool - can be better if there change to ADULT ONLY !
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewSuper clean nice pool(we didn’t use), good view from room
The noise from the street
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in February 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewExceptional Stay – Great Value for Money! Rating: ★★★★★ Hotel Origin Lombok exceeded all my expectations! The staff were incredibly welcoming, friendly, and always ready to help with anything I needed. Their warm and understanding attitude really made me feel comfortable throughout my stay. The room was very spacious, clean, and well-maintained – perfect for relaxing after a busy day. The overall vibe of the hotel is calm and inviting, and it’s definitely one of the best value-for-money stays I’ve had. I highly recommend this hotel to anyone visiting Lombok – I’ll definitely be back!