Although I can’t fault the staff—they were truly amazing—I do wish there was room service and the option to eat in the rooms. The food at the hotel isn’t the best, but I’d still recommend this place 100% for the experience and the insight it gives into the local culture. And this shouldn’t stop you from staying here, as there are plenty of amazing restaurants just a short walk away.

The staff were wonderful—always attentive and welcoming. The property was spotless, and the location is perfect, with everything in Ubud just a short walk away. Staying here also gives you a real insight into the local culture, making the experience even more special.

Stayed in August 2025

We stayed at Puri Kantor for 4 nights. The hotel is located in central ubud and has amazing architecture. The staff were amazing. They treated us like royalty and were very polite and accommodating. The room was very nice and clean. It was surprisingly quiet inside even though the hotel is located in a busy area. We were greeted with holy water blessing amd foot wash, and the staff made us feel welcomed. Highly recommended!!

Stayed in August 2025

It was as promised...a special place with lovely staff, right in the centre of Ubud.

Stayed in August 2025

The traffic is very bad in Ubud. The breakfast wasn't worth an hour wait. Meegoreng was ok but the omelette was bland and boring. The breakfast staff weren't attentive at all though there were only 3-4 guests, but they were friendly. There are many nice cafes in Ubud so don't pay extra for the breakfast here.

The hotel is very beautiful and quiet. The location is right at the centre of Ubud.

Stayed in August 2025

Nothing during our 4 nights.

The location is great, in the center of Ubud. You are staying in a part of the larger Palace area. The garden and rooms are arranged perfectly. Darmi and her team are super friendly and aiming to provide you an unforgettable stay. You can do a private purification ceremony, learn about local culture or go on a morning walk to experience the nature of ubud valley.

Stayed in August 2025

The hotel is very elegant and beautifully maintained, with a welcoming and professional staff. Both breakfast and dinner were delicious and of high quality. The location is perfect – right in the heart of the city yet pleasantly quiet, away from the noise.

Stayed in August 2025

Finding the Palace was a bit of a challenge when you are driving. I think more signage or information of the exact location to put on Google maps etc. Parking was off site and it would be good if this information was given to guests when the confirmation emails were sent Not ideal for people with mobility issues, a lot of stairs

Location is great, staffs are very friendly and helpful Palace is very grand and peaceful even though it is located in the heart of Ubud

Stayed in August 2025

The trash bags stacked outside the main entrance. The bathrooms are in the bedroom. There is zero privacy from noise.

The staff were kind and helpful. The architecture was beautiful.

Stayed in August 2025

Perfect

Great location. Very special place

Stayed in August 2025

There wasn’t an option for different pillows, and the ones provided were a bit larger and firmer than we usually prefer. It seems each room has its own hot water tank, and one evening the hot water ran out during our shower. Being right in the heart of Ubud and part of the historic palace, you may occasionally hear the sounds of evening performances, which adds to the atmosphere but might not suit everyone’s sleeping preferences.

Puri Kantor Legacy is a real part of the Ubud Palace, beautifully redecorated and opened to the public as a hotel. It’s a rare chance to stay inside this historical heritage site, right in the heart of Ubud. The rooms and beds are very comfortable, and the breakfast is lovely. A truly memorable place to stay

Stayed in August 2025

The Balinese food served for breakfast was amazing. Could do much better on the international version.

The location, is perfect to stay as it's in the prime location. If you don't know anything much about Ubud. This should be the very first point of my stay. The staff is amazing and do their best to give you a royal Balinese experience.

Stayed in August 2025

Nothing

Puri Kantor is an exceptional place to stay that we will always remember. Our family suite had 3 huge bedrooms, 2 bathrooms, kitchen, living/ dining area, and huge balcony area and was so beautiful and ornately decorated in traditional balinese way. The beds were super comfortable and such thoughtful touches including welcome foot bath ritual, welcome drinks, welcome snacks and fruit. The staff especially Darmi and Ari and the whole team were amazing and looked after us so well. Puri Kantor has a very tranquil feel about it, and we feel privileged to have stayed here. Would love to come back!

Stayed in July 2025

The service is top Breakfast is so nice

Stayed in July 2025

Absolutely loved the accommodation! A beautiful and unique heritage property with so much charm. The room was stunning—spacious, fully functional, and the bed was huge and incredibly comfortable; I honestly had the best sleep ever. Room service came twice a day, and they even prepared the room for bedtime, which was such a lovely touch. The staff were fantastic—super friendly and always helpful. The location couldn’t be better, right in the heart of the town centre. I enjoyed every single walk in every direction—such a perfect stay!

Stayed in July 2025

Nothing.

Such a beautiful property, actually still used by the Royal Family. It feels like living in a palace. Staff is absolutely amazing, ready to help with anything. Oasis of tranquility and bliss in the middle of Ubud. Absolutely exceptional!!!

Stayed in July 2025

This beautiful, serene palace exceeded my expectations. The purification ceremony was a special highlight, but what truly made the stay unforgettable was Ms. Darmi. She is a remarkable woman who goes above and beyond to ensure every guest has a meaningful stay. Her warmth, care, and personal attention, truly made the experience special.

Stayed in July 2025

Staying here was such a special experience! The staff were incredibly friendly, accommodating, and always happy to help with any requests. The rooms were spotless, with fresh towels provided daily. The location was perfect, right in the centre of Ubud and walking distance to everything. The whole place is absolutely stunning. It was a true honour to be able to stay in such a beautiful and culturally rich setting. A stay I’ll never forget!

Stayed in July 2025

My partner and I had the most incredible experience staying at Puri Kantor. From the moment we arrived, we were immersed in the rich Balinese culture through thoughtfully curated activities like canang sari making and a purification ceremony. The hotel itself feels like a hidden gem—nestled right opposite Ubud Palace, it offers a truly unique and authentic Bali experience. The palace grounds are breathtaking, and the location is unbeatable. You can walk to almost every major attraction in Ubud, from the serene rice paddies to the Monkey Forest. We especially loved the sunrise rice paddy walk, which gave us a peaceful glimpse into local life and the beauty of the landscape before the town wakes up. The restaurant is another highlight. Unlike many places that serve general Indonesian cuisine, this hotel offers a wide array of Balinese delicacies that are absolutely delicious (along with western and Indonesian options). The food is fantastic! The staff are exceptional—warm, attentive, and genuinely caring. A special shoutout to Darmi, who went above and beyond to help us when I needed medical attention. She organized everything seamlessly, and the care I received was outstanding. Surrounded by fantastic restaurants, cafes, and spas, Puri Kantor is the perfect base for exploring Ubud. If you're looking for a stay that combines luxury, culture, and heartfelt hospitality, this is the place. Highly recommended!

Stayed in July 2025

Nothing (though decaf coffee would be nice but there was an amazing coffee shop and bakery next door)

Clearly a marvellous jewel in the centre of Ubud. A Royal Palace no less with resident royals to chat to and great service and food. A spectacular experience and one we will relish to years!

Stayed in July 2025

Absolutely nothing.

This place is something else. We had an incredible experience that goes way beyond a normal hotel stay. First the architecture and Garden. You are staying in the king's "old" Palace. It has actually been newly renovated so it is in presteen condition. We were blown away by the Details and the craftmanship that goes into making such a bildung as well as the history that this place carries. The Gardens are immaculate and truly offer a Safe haven right in the middle of the very busy and bubbly Ubud. The contrast is striking. You are in the middle of the City but as soon as you step past the gate of the Palace, it is nothing but Peace and quiet. The Suite is big, modern and beautiful and leaves nothing left to be desired. You can feel the love for Details and excellent Service in every little thing from the decoration to the personnalised letter upon arrival to the way the room was upkept though out our stay. The Service was unlike any place we have stayed in the past. We truly felt like royalty during our stay. Not only was the Service excellent but also so Personal. Operation Chief Wayan Darmi was the Kindest. We really enjoyed learning how to do the offerings with her and are so thankful to her for making our stay so memorable. The breakfast food is incredible, you choose one item on the menu but it is a real meal. You can have an excellent fried Rice or some delicious pancakes Amongst many others. We would also highly recommend to try the Restaurant for Dinner. They Serve Traditional balinese dishes. Lastly the hotel offers many activities for an extra Fee. To us they were worth every penny. We had a private Yoga Session in the Palace Gardens as well as a cooking class and Lastly the purification Ritual. These are memories we will keep forever. If we ever come back to Ubud, we wouldn't think twice and come here again!

Stayed in June 2025

Loved the boutique rooms with elegant touches. The staff were super attentive and friendly. It's in a busy area, but the property is set back so you're away from the noise. This boutique hotel is only 6 months old, well-maintained, super clean and smells fresh! We booked one night but extended our stay to two.

Stayed in July 2025

Nothing

A great property and to be able to share the experience of Ubud’s heritage and history makes it very special place to stay

Stayed in July 2025

Nothing

Immaculately restored palace in the heart of Ubud. Staff were very helpful and friendly, really making an efforts to make you feel welcome and at ease. The bar and restaurant had great ambiance and the breakfast was delicious. Darmi was particularly helpful making arrangements for us.

Stayed in June 2025

Nothing!

Puri Kantor Legacy - Heritage Palace was the perfect place to stay during our visit to Ubud. The location is unbeatable—right in the center of Ubud, yet the hotel grounds are peaceful, beautifully and full of charm. The staff were exceptional throughout our stay, going above and beyond to make us feel welcome and comfortable. A very special thanks to Ms. Darmi, who showed incredible kindness, we arrived in Ubud without our luggage, and she went out of her way to contact the lost luggage service and help us retrieve our bags as quickly as possible. Her care and dedication truly made a difference. We would absolutely recommend this hotel to anyone visiting Ubud. It offers not only convenience and comfort, but also a genuine sense of Balinese hospitality.

Stayed in June 2025