Reviews of Quest Hotel Darmo - Surabaya by ASTON 3 stars

Dear Pramod, Thank you for sharing your feedback with us. We’re pleased to hear that you appreciate our efforts to avoid plastic water bottles in the rooms – sustainability is important to us. However, we sincerely apologize for the confusion regarding your breakfast inclusion. We understand how disappointing it must have been to discover that breakfast was not included after your arrival, despite selecting it during the booking process. We will look into this matter to ensure such discrepancies do not occur in the future. We truly appreciate your understanding, and we hope to have the opportunity to welcome you again, providing a smoother experience next time. Please feel free to reach out if you have any further questions or concerns. Warm regards, Quest Hotel Darmo Surabaya

Dear Pramod, Thank you for sharing your feedback with us. We’re pleased to hear that you appreciate our efforts to avoid plastic water bottles in the rooms – sustainability is important to us. However, we sincerely apologize for the confu… Show more

Dear Salvatore, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our location convenient and that you appreciated the size and comfort of the Deluxe Double Room. However, we sincerely apologize for the shortcomings you experienced during your stay. The absence of complimentary water in your room, the cleanliness of the dining area, and the freshness of some food items are concerns we take very seriously. Please rest assured that we are addressing these issues with our team to ensure improvements are made promptly. Your comfort and satisfaction are our top priorities, and we are grateful for your honest input as it helps us identify areas for growth. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm regards, Quest Hotel Darmo Surabaya

Dear Salvatore, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our location convenient and that you appreciated the size and comfort of the Deluxe Double Room. However, we sincerely apol… Show more

Dear Salvatore, Thank you for sharing your detailed feedback about your recent stay with us. We’re glad to hear you appreciated the size of the room, the comfortable bed, and the hotel’s convenient location close to major shopping malls. However, we deeply regret the challenges you faced during your stay. Please accept our sincerest apologies for the issues you encountered, particularly the cleanliness of the dining area, the glitches with the door lock system, and the condition of the lobby sofa. We also understand your disappointment with the quality and value of the room service food and will be addressing this with our culinary team to ensure immediate improvements. Your feedback is incredibly valuable to us, as it highlights key areas where we need to improve. Rest assured, these concerns have been escalated to the relevant departments for prompt action. Thank you for bringing these matters to our attention. We hope you will give us another chance in the future to provide you with a much more comfortable and enjoyable experience. Warm regards, Quest Hotel Darmo Surabaya

Dear Salvatore, Thank you for sharing your detailed feedback about your recent stay with us. We’re glad to hear you appreciated the size of the room, the comfortable bed, and the hotel’s convenient location close to major shopping malls. … Show more

Dear bu Rahma Sasmita Thank you for sharing your feedback with us. We deeply regret to hear about your unpleasant experience during your stay. Please accept our sincerest apologies for the issues you encountered, especially regarding the condition of the rooms, cleanliness, and overall comfort. Your comments about the room conditions, air conditioning, and soundproofing have been taken very seriously. We understand how these shortcomings disrupted your vacation, and we are truly sorry for not meeting your expectations. Rest assured, we have already shared your feedback with our housekeeping and maintenance teams to address the dampness, cleanliness, and air conditioning issues immediately. Your remarks will also be escalated to our management team for a comprehensive review and improvement plan. We value your feedback as it helps us identify areas where we need to improve to serve our guests better. If there’s any way we can make amends or if you’d like to share further details, please don’t hesitate to reach out directly. Once again, we are deeply sorry for your disappointing experience and thank you for bringing these matters to our attention. We hope you’ll give us another chance in the future to provide the level of service and comfort we strive to deliver. Warm regards, Quest Hotel Darmo Surabaya

Dear bu Rahma Sasmita Thank you for sharing your feedback with us. We deeply regret to hear about your unpleasant experience during your stay. Please accept our sincerest apologies for the issues you encountered, especially regarding the c… Show more

Dear Sam Thank you for sharing your feedback with us. While I’m pleased to hear that you found our staff friendly, I’m truly sorry that other aspects of your stay did not meet your expectations. I apologize for the dated condition of our facilities and the disappointment you experienced with the pool and gym. We understand that these amenities are important for our guests, and I regret that they did not provide the experience you were hoping for. Please know that we are taking your comments seriously and will be reviewing our facilities to see where improvements can be made. Your feedback is invaluable as it helps us to continually enhance our guest experience. I hope you will consider giving us another opportunity to serve you in the future. Should you decide to return, I would be happy to assist with your booking and ensure a more enjoyable stay. Thank you once again for your comments, and I apologize for any inconvenience caused. Regard Quest Hotel Darmo Surabaya

Dear Sam Thank you for sharing your feedback with us. While I’m pleased to hear that you found our staff friendly, I’m truly sorry that other aspects of your stay did not meet your expectations. I apologize for the dated condition of our … Show more

Dear Mr. Blair Thank you for sharing your feedback with us. We are pleased to hear that you found our location convenient and enjoyed the nearby seafood restaurant. We also appreciate your kind words about our staff and their efforts to assist you. However, we are deeply sorry to learn that the air conditioning in your room was not functioning properly and that the cleanliness did not meet your expectations. This is certainly not the standard we aim to uphold. Please be assured that we have addressed these issues with our maintenance and housekeeping teams to prevent such occurrences in the future. We are committed to providing a comfortable and pleasant stay for all our guests, and your feedback is invaluable in helping us achieve this. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience. Regard, Quest Hotel Darmo Surabaya

Dear Mr. Blair Thank you for sharing your feedback with us. We are pleased to hear that you found our location convenient and enjoyed the nearby seafood restaurant. We also appreciate your kind words about our staff and their efforts to as… Show more