Great service

Stayed in August 2025

Nothing

The hotel was exactly as we expected,clean and spacious, The staff were unbelievably friendly and always willing to help with a big smile…They really made us feel special as if we were the only guest in the hotel🥹. Every day we returned to our room to find a sweet note from the staff along with chocolates or fruits ( this small gestures make huge difference in our stay ). Finally i wanna thank the housekeeper team for thier care and kindness. Cant forget to Thank Mr bayu and Mr beril and the whole staff for making our stay so memorable

Stayed in August 2025

Nothing

Wonderful staff, beautiful room, gardens and pool area… a real haven in such a busy city. The staff were wonderfully helpful and friendly at all times.

Stayed in July 2025

The food for in room service wasn’t the best

The staff was very welcoming and helpful

Stayed in July 2025

I couldn’t find fault

Convenient, excellent facilities and the pool was amazing

Stayed in May 2025

The traffic in Jakarta but that is not the hotel’s fault, as it seemed bad everywhere we went,

Visited for 2 nights before attending a wedding. From the moment we arrived the service was exceptional and the best we have ever experienced. Although we had the standard suite, this was still large and comfortable with everything you could think of including a heated toilet seat. Pool area was a bit of an oasis. We opted for the Club lounge and this was also a highlight and would highly recommend due to again the exceptional service and choice of menu. The hotel has it’s own entrance to the Lotte mall which was very convenient. We noticed a lot of security measures and not having visited Jakarta before we don’t know if this is the norm but it was reassuring to see. I have recommended this hotel to the wedding party if they want to celebrate in luxury in future.

Stayed in May 2025

Nothing.

Staff were friendly and smiling all the time. Also, they pro actively ask if they can help or i have any concerns. The room was big and had all amenities and shower was great. Sheets are clean like new. Water despenser were refilled all time. Minibar was great and has an espresso machine.

Stayed in June 2025

.

Great hotel and luxurious experience I enjoyed my stay with my family and they loved the swimming pool

Stayed in June 2025

Breakfast menu does not rotate as much as before. After couple of days bit stale.

Location, service, and cleanliness.

Stayed in May 2025

Very helpful and friendly staffs. Going the extra mile compared to other hotels. Rooms are huge for the price.

Stayed in May 2025

nothing

foods all good, lots of option. big space and clean!

Stayed in May 2025

Nothing

The stuff and the mall

Stayed in May 2025

Nothing

The stuff, Location attached to the Mall

Stayed in May 2025

No sauna if that is important (there is steam room and outdoor jacuzzi though).

Comfortable room. Connected to mall. Pretty garden near outdoor pool.

Stayed in May 2025

Friendly and very helpfull staff. Very clean and spacious rooms with complimentary Park, Pool and Gym Acess.

Stayed in May 2025

None

Everything was more than perfect and we happy with it

Stayed in April 2025

Terrible breakfast

Service

Stayed in April 2025

There was water dispenser in the room, a good idea to be environmentally more friendly but the water could not be chilled. I'm sure i could have asked the butlers for it but not within easy reach.

The Twin Rooms had double-double beds. The rooms are larger than expected. The whatsapp chat for butler service was an excellent idea and they were very attentive to all our needs.

Stayed in April 2025

The breakfast was good but it could be better if there were some more western or Indian dishes. The menu for breakfast was good though

The service started even before our trip began, the Butler contacted via whatsapp and helped on every aspect of our trip. The staff behaved very professionally and at the same time politely. Even the housekeeping staff was so polite and attentive. Overall it was fantastic luxurious experience at Raffles Jakarta

Stayed in April 2025

Nothing

The location, the big room, superb breakfast, and lovely staffs thank you so much.

Stayed in April 2025

I wish we didn't have to leave this beautiful hotel😪

Thank you Raffles for such a beautiful and amazing stay.Everything was fantastic,the staff, the food,the rooms and the service was A class.We will be returning very soon.

Stayed in April 2025

Nothing

The location, the big room, superb breakfast and lovely staffs

Stayed in February 2025

The rooms , the breaclfast , the facilities, the employees… itc It was amazing stay there .

Stayed in April 2025

Check in Management need to be enhanced

Fast remedy. I did complaint. At Raffles, customer experience is held stood. Remain me of SQ standard

Stayed in February 2025