Reviews of The Ritz-Carlton Jakarta, Mega Kuningan 5 stars

New room, got an upgrade, friendly staff, very clean. The dinner was awesome. I got very good deal from Grab. If you stay here I totally recommend for you to try the buffet dinner in Asia restaurant and pay using grab (if the promo still available). I think it is the cheapest 5* hotel buffet in Jakarta. Thank you

The automatic toilet didn't work. The door to the toilet hard to open and close. I think you should check that.

Staff is quiet polite and friendly, they are ready to help with different questions

Beautiful hotel, kept nice and clean. Professional staff, excellent breakfast buffet with huge variety. Comfortable beds, luxurious bedroom and bathroom.

As soon as you walked into The Ritz Carlton, Mega Kuningan, it felt so prestigious and well-maintained. At the get go, it started our “Jakarta Holiday” with a bang. The rooms and views were so amazing and it’s rare for me to have nothing negative to say. Other than that, the facilities such as the Ritz Carlton Spa were comparable, if not better, than other 5 star hotels I’ve visited in Asia. On top of this, one thing definitely stood out during my stay, that being the customer service of all the staff that worked here. From the door men that opened the door, to the security, and to the guest service agents, everyone were so kind and warm. I’d like to give a special thanks to the guest service manager, Elvan. One day I went down to speak to the front desk about several questions, I thought they wouldn’t be able to help me with many of my inquiries, but Elvan solved all of my inquiries, concerns and questions which made me surprised over the professionalism here at Ritz Carlton Mega Kuningan. On top of that, he continued to check up when necessary such as when we were about to leave as to ensure we would be taken care of by the hotel, in regards to our travel back to the airport in Jakarta. I’d also like to give special praises to the Spa staff (masseuse), Berna and Kemi for being so warm and good at their job. Overall, the treatment we received at Ritz Carlton Mega Kuningan, definitely made my girlfriend and I Ritz fans, I can 100% guarantee we will be coming back to this exact Ritz Carlton, because of the level of prestige the hotel exudes and the professionalism of all its staff members, such as Elvan.

I can’t say anything negative about this property, other than I wished we stayed more in Jakarta to enjoy everything Ritz had to over. It was honestly, the best hotel I’ve ever stayed at.

Spacious luxury rooms .

Great place, super nice hotel staff

The staff were all amazing! Honestly a true luxury experience. The spa royal treatment i took included one of the best massages ive ever had with Anna!

Je n’ai qu’un seul mot : perfect ! Propre Personnel Restaurant Asia : the best ever Rien à dire

Staff behaviour and outstanding service

Nothing

Everything. From the sincerity to the good mannerisms of the staff, safety of the property, cleanliness, professionalism, facilities that I needed were all met and breakfast is good. Keep up the great work and see you again soon!☺️

Nil.

Everything very nice

Nothing

good

This was one of the most amazing hotels we stayed in. My wife had an important birthday and the team prepared decoration in the room and a cake (Daffa, Salma, Claudia - thank you 🙏). The whole staff was most helpful and kind, we don’t have words to describe it. The room was spacious, very comfortable, clean and quiet (very important for us). The breakfast was good, the buffet dinner was really nice. The swimming pool area is also relaxing. Definitely, book a massage in their Spa - the couple massage is fabulous - thank you Berna and Herna! We been in the nice hotels around the world but I must say this was one of our favorites

The only thing, there was a small confusion with the check-out. We paid everything a day earlier, to have a quick morning check-out but somehow the clerk at the front desk in the morning, didn’t see it in the system and we had to look for our confirmation of payment (which we left in the room). Writing this just as an advice not to lose it :)