Nothing.

Everything.

Stayed in August 2025

Internet connection , ther internet on tv was very very slow and got disconnected few times

Staff , spcially at lounge area and also Customer Service Office Natasha who help us checked in , she was a wondersul lady who explain us all and gave us an comfortable check in , we were able to catch up on our dinner and were able to complete the booking formalities parallely

Stayed in August 2025

Food is from headchef Wilmer not impressive with that kind of spending

Stayed in July 2025

I loved everything, there is nothing that I didn’t like

The world class service, everything was high end and luxurious. Especially I would love to mention that I was in a sad mood because I came to Jakarta for a GD concert but got scammed for the tickets and the hotel understood my situation, they provided me a lot of compliments, filled my bath, made me feel better, were so nice to me. They showed me that this hotel is worth coming back many times. The food tasted amazing, the staff was so lovely and took care of each detail, the room was spacious and the view was amazing. I would recommend this hotel for everyone. They literally took care of everything for me. There are no minuses

Stayed in July 2025

Wen i com on i take 1 hour to go inside

Every thenk

Stayed in July 2025

Can't think of anything

Just awesome, staff are beyond great. Loved every minute.

Stayed in July 2025

It’s impossible to find any imperfection there. Everything was just Perfect.

Everything in this hotel was above any expectations. The size, design, and cleanliness of the room, a beautiful marble with modern fixtures bathroom, delicious food. But especially I was amazed by the most helpful, caring, friendly, and smiling staff. Honestly I think I had the best service ever. I literally felt I was already in a paradise! Super high level. Very impressive!

Stayed in June 2025

No complaints really, other than the fact that our taxi drivers kept dropping us off at the mall and not the hotel entrance but the hotel can’t be blamed for that.

Clean, spacious, excellent food and staff that were ever so willing to go the extra mile to ensure my wife and I had a fantastic experience.

Stayed in May 2025

Nothing everything was perfect

It was one of the greatest times in Jakarta and the employees were helpful and welcoming, they made our stay so special when they knew that I came with my wife for honeymoon in Indonesia. I would love to thank Mr. Dasep Mulyawan, the director of rooms for his hospitality and professionalism.

Stayed in April 2025

Limited sushi option

All staff were very attentive, great location, spacious and comfortable room.

Stayed in January 2025

Its clean and thank you for the team upgraded our room to suite and we have a very memorable 25th anniversary in here. Hospitality of all staffs are great, very friendly and accommodative. Fast response to our needs. And leave so many lovely notes, thank you once again

Stayed in January 2025

I loved it all…cant mention anything negative

Extraordinary customer service by all from top to bottom

Stayed in January 2025

That we had to leave, amazing place...

The whole experience was amazing, the Ritz-Carlton lived up to our expectations. Natasha and Vinny decorated the room for our wedding anniversary, it was a such a lovely surprise!! Natasha showed a lot of thought and care with emails prior to our arrival, thank you so much for making our stay so special... The friendly restaurant staff served amazing food, particularly Patrick our waiter who was so very helpful. The concierge booked our day trip, and even gave us a framed photo to remember the day!!!! wonderful guy.

Stayed in December 2024

Nothing

Amazing All was good

Stayed in December 2024

asian food should be more variety

Foodnot

Stayed in December 2024

Nothing

It was amazing experience. The hotel l, the service, the food and the staff all is excellent.. its highly recommended place to stay in jakarta .. thanks for having me as a guest☺️☺️

Stayed in December 2024

I was on floor 23 but the traffic noise was a bit disturbing !!

Staff, room space, cleanness.

Stayed in September 2024

We could hear the noise from the outside road ( cars, bikes) in our room. The fitness too small for such hotel.

Superb location, professional staff, great food - from breakfast through lunch to dinner. Spacious room with large bathroom.

Stayed in September 2024

Nothing

Location

Stayed in September 2024

The food could be better. Plus the room should be fitted with international power sockets as many of the other 5 star hotels are in Asia now.

The staff really make this hotel great, the concierge staff even paid for my taxi on arrival as the one I had booked prearrival didn't show up, so I had no local currency. After a long journey from London, and arriving at the hotel at 2am, this was a welcome relief. The club lounge staff were also lovely and gave a friendly and efficient service always remembering my name.

Stayed in June 2024

Everything was perfect from the begining. The cleanliness, kindnes and profesionality of the staff, especially Ms. Salome Raphaela. The club lounge had a various food and drink choice. The room was very nice and comfortable. We will for shure come back again on our next trip to Jakarta.

Stayed in March 2024

Breakfast was good but the Stuff is unbelievable helpful and kind! When I go Jakarta again I know where to stay !

Stayed in April 2024

I like that it’s connecting to a luxury mall

Everything fine specially the stuff

Stayed in April 2024

Location a bit macet

Service. Gym. Food

Stayed in March 2024