9.2

Opiniones del Sanna Ubud A Pramana Experience 5 estrellas

Jalan Raya Tegalalang, Banjar Tengah ,Tegalalang Gianyar - Bali, 80561 Ubud, Indonesia

  • Ana

    Escrito en 21 de julio de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Ubicación tranquila, desayuno muy bueno y todo el personal encantador. Las instalaciones preciosas y la habitación espectacular.

    Me encantó todo

    Respuesta del alojamiento:

    Dear Ana Belen, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you so much for your kind words and for sharing your experience with us. We’re truly delighted to hear that you enjoyed the peaceful atmosphere, our breakfast, and the beauty of our facilities. It’s especially rewarding to know that our team made a positive impression and that your room exceeded your expectations. We’re so happy you loved everything about your stay, and we would be honored to welcome you back to Sanna Ubud in the near future. With sincere gratitude, Angga Putra Sañña Ubud – A Pramana Experience Family

    Dear Ana Belen, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you so much for your kind words and for sharing your experience with us. We’re truly delighted to hear that you enjoyed the… Mostrar más

    Sanna Ubud A Pramana Experience
    23 de julio de 2025
  • Laura

    Escrito en 19 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Las instalaciones y las villas muy bonitas, limpias y hasta el más mínimo detalle, piscina infinita privada y bañera de sales al exterior.

    El restaurante no está preparado para personas con problemas alimenticios, como veganos, alérgicos al gluten e intolerancias. Las cartas no muestran los alérgenos y el personal no sabe de qué está hecho cada plato . Yo nunca estuve segura de que no me pusieran en la comida algo que no pudiera comer no me dió nunca seguridad.

    Respuesta del alojamiento:

    Dear LAURA, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you very much for taking the time to share your feedback with us. We’re truly pleased to hear that you found our villas and facilities to be clean, well-designed, and enjoyable, especially the private infinity pool and outdoor salt bath. It’s wonderful to know that many aspects of your stay met your expectations. However, I want to sincerely apologize for the inconvenience and lack of clarity you experienced regarding dietary accommodations. We take this kind of feedback very seriously, and I deeply regret that we were not able to provide the level of confidence and care you deserved when it came to your dietary needs. We are currently reviewing our restaurant training, allergen labeling, and menu transparency to ensure that guests with dietary restrictions or allergies feel safe, informed, and fully taken care of. Your experience has been shared with our culinary and service teams so we can take immediate steps to improve. Thank you again for your kind rating and for helping us grow. We truly hope to welcome you back in the future for an even more comfortable and worry-free experience. With sincere gratitude, Angga Putra Sañña Ubud – A Pramana Experience Family

    Dear LAURA, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you very much for taking the time to share your feedback with us. We’re truly pleased to hear that you found our villas and fac… Mostrar más

    Sanna Ubud A Pramana Experience
    23 de julio de 2025
  • Irene

    Escrito en 30 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    El servicio es espectacular y el hotel no puede ser más increíble. Es un alojamiento idílico.

    Respuesta del alojamiento:

    Dear Irene, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you so much for your kind words. We’re thrilled to hear that you found Sanna Ubud to be an idyllic place to stay, and that our service left such a strong impression. Creating a warm, welcoming, and memorable experience for our guests is truly what we strive for each day. It would be a pleasure to welcome you back whenever your travels bring you to Bali again. Angga Putra Sañña Ubud – A Pramana Experience Family

    Dear Irene, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you so much for your kind words. We’re thrilled to hear that you found Sanna Ubud to be an idyllic place to stay, and that our … Mostrar más

    Sanna Ubud A Pramana Experience
    3 de junio de 2025
  • Ver el alojamiento
  • Sergio

    Escrito en 9 de marzo de 2025 · Se alojó en enero de 2025

    Comentario auténtico

    Grandes instalaciones, es realmente un hotel de 5 estrellas, cuidada decoración y gran desayuno.

    Nos dieron una habitación/cabaña en la que para acceder había que bajar varias plantas andando por una escalera muy empinada. Había una especie de elevador pero estaba en obras y no funcionaba. Al tener una lesión en el gemelo, tras la primera bajada el pie se me puso morado, debían de haber advertido esta circunstancia. Me quejé y nos cambiaron de habitación a una menos espectacular pero más cómoda y nos dieron unos masajes gratos de cortesía. Estuvieron muy interesados en solucionar la situación.

    Respuesta del alojamiento:

    Dear Sergio, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you for sharing your experience at Sanna Ubud. We’re delighted to hear that you enjoyed our facilities, thoughtful design, and breakfast. However, we sincerely apologize for the inconvenience caused by the temporary unavailability of the elevator and the difficulty accessing your initial room. Your comfort and well-being are our top priorities, and we truly appreciate your patience and understanding. We’re glad our team could assist in finding a more suitable room and offering a complimentary massage to enhance your stay. Your feedback is invaluable, and we will continue striving to ensure a seamless experience for all our guests. We hope to welcome you back in the future for an even more comfortable and memorable stay. Warm regards, Angga Putra Sanna Ubud Family

    Dear Sergio, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you for sharing your experience at Sanna Ubud. We’re delighted to hear that you enjoyed our facilities, thoughtful design, and b… Mostrar más

    Sanna Ubud A Pramana Experience
    10 de marzo de 2025
  • Belen

    Escrito en 27 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico

    La habitación , los detalles de bienvenida , el personal , el té de media tarde

    Respuesta del alojamiento:

    Dear Belen, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you for your kind words. We’re delighted to hear that you enjoyed your room, the thoughtful welcome details, our dedicated staff, and the afternoon tea experience. Your appreciation means the world to us, and we look forward to welcoming you back for another memorable stay. Warm regards, Angga Putra Sanna Ubud Family

    Dear Belen, Om Swastiastu, Warmest greeting from Sanna Ubud A Pramana Experience, An Ubud Heritage. Thank you for your kind words. We’re delighted to hear that you enjoyed your room, the thoughtful welcome details, our dedicated staff,… Mostrar más

    Sanna Ubud A Pramana Experience
    1 de marzo de 2025
  • Manuel

    Escrito en 20 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico
  • Ver el alojamiento
  • Andrés

    Escrito en 20 de septiembre de 2024 · Se alojó en septiembre de 2024

    Comentario auténtico

    La habitación y el personal es increíble

    Nada

    Respuesta del alojamiento:

    Dear Andres, Om Swastyastu, Warm greetings from Sanna Ubud A Pramana Experience! Thank you for your wonderful feedback! We’re delighted to hear that you found both the room and our staff amazing. Your satisfaction is our top priority, and we look forward to welcoming you again soon! Warm regards, Dalem Ormila Sanna Ubud A Pramana Experience

    Dear Andres, Om Swastyastu, Warm greetings from Sanna Ubud A Pramana Experience! Thank you for your wonderful feedback! We’re delighted to hear that you found both the room and our staff amazing. Your satisfaction is our top priority, a… Mostrar más

    Sanna Ubud A Pramana Experience
    21 de septiembre de 2024
  • Ana

    Escrito en 10 de septiembre de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    todo: la localización, el entorno, el personal, la comida, las habitaciones... es un hotel excepcional y sin duda repetiría. Está cerca de Ubud, pero no hay necesidad de ir (muuuuuuy turístico) el hotel tiene un entorno sensacional justo al lado de los arrozales.

    Respuesta del alojamiento:

    Dear Ana, Om Swastyastu, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for your wonderful review! We're thrilled to hear that you enjoyed every aspect of your stay with us, from the location and surroundings to our staff, food, and rooms. It’s fantastic to know that you found our environment so special, nestled right next to the rice fields and close enough to Ubud without feeling overwhelmed by the crowds. We look forward to welcoming you back for another exceptional experience! Best Regards, Dalem Ormila Sanna Ubud A Pramana Experience

    Dear Ana, Om Swastyastu, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for your wonderful review! We're thrilled to hear that you enjoyed every aspect of your stay with us, from the location and surroundings to our … Mostrar más

    Sanna Ubud A Pramana Experience
    12 de septiembre de 2024
  • Carlos

    Escrito en 28 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    Los servicios que ofrece el hotel como el spa

    Que la piscina no era climatizada y que no la pudimos aprovechar todo lo que quisimos

    Respuesta del alojamiento:

    Dear Carlos, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for taking the time to share your feedback. We’re glad you enjoyed our services, especially the spa. However, we regret to hear that the unheated pool affected your experience. We appreciate your input, as it helps us to improve. Please know that we are always looking for ways to enhance our guests’ stay, and we hope to have the opportunity to welcome you back in the future to enjoy a more complete experience. Warm regards, Dalem Ormila Sanna Ubud A Pramana Experience

    Dear Carlos, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for taking the time to share your feedback. We’re glad you enjoyed our services, especially the spa. However, we regret to hear that the unheated pool affected you… Mostrar más

    Sanna Ubud A Pramana Experience
    28 de agosto de 2024
  • Ver el alojamiento
  • Maria

    Escrito en 7 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
  • Ignacio

    Escrito en 29 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico

    La habitación, la piscina y la comida

    Precio caro

    Respuesta del alojamiento:

    Dear Manuel, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the room, pool, and food during your stay. We understand that our pricing may be a consideration, and we strive to offer a memorable experience that reflects the quality of our services and amenities. Your comments are valuable and will help us as we continuously work to enhance our offerings. We appreciate your input and hope to have the opportunity to welcome you back in the future. Warm regards, Dalem Ormila Sanna Ubud A Pramana Experience

    Dear Manuel, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the room, pool, and food during your stay. We understand that our pricing may be a considerat… Mostrar más

    Sanna Ubud A Pramana Experience
    30 de julio de 2024
  • Carlos

    Escrito en 20 de julio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Hotel muy tranquilo alejado del centro. El trato del servicio es exquisito. Los desayunos son con carta y los diferentes menús están la mayoría muy buenos. La piscina en la habitación es una pasada, así como la situación del hotel que está en medio de la jungla. Fumigan mucho con lo que no hay ningún bicho apenas, pero los huéspedes no lo notan.

    Por poner algún pero, pediría mayor privacidad en la zona de las piscinas de las habitaciones. Quizás que la vegetación sea más alta.

    Respuesta del alojamiento:

    Dear Carlos, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for your wonderful feedback about your recent stay with us at Sanna Ubud A Pramana Experience. We are delighted to hear that you enjoyed the peaceful ambiance away from the city, the exquisite service, and the a la carte breakfasts. It's great to know that you found the pool in your room amazing and appreciated the unique location surrounded by jungle. We strive to maintain a comfortable environment with minimal disruptions from insects through regular fumigation. We appreciate your suggestion regarding privacy around the pool area of the rooms. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to enhance our guests' experiences. Thank you once again for choosing our hotel. We look forward to welcoming you back for another relaxing stay in the future. Warm regards, Dalem Ormila Sanna Ubud A Pramana Experience

    Dear Carlos, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for your wonderful feedback about your recent stay with us at Sanna Ubud A Pramana Experience. We are delighted to hear that you enjoyed the peaceful ambiance away… Mostrar más

    Sanna Ubud A Pramana Experience
    22 de julio de 2024
  • Ver el alojamiento
  • Juan

    Escrito en 6 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Lo que más me gustó e hizo la diferencia fue la Atención del Personal, puntualmente nos sentimos muy cómodos con la atención personalizada y distintiva de Wanwan.

    Hubo varias cosas que no me gustaron del hotel, creo que lo peor es la insonorización de las habitaciones, se escucha absolutamente todo en todo momento. Por otro lado no me gustó que tanto en momentos por parte del hotel, y por otros no, se escuchaba todo el tiempo cortando árboles y reparando cosas, de hecho haciéndonos masajes en el hotel estaban haciendo ruido cortando piedra con máquinas, y si le sumamos estar en la habitación y no poder escapar del ruido es peor aún, nosotros no pudimos descansar en la habitación durante el día. Por otro lado cabe destacar que las piscinas de las habitaciones son todas completamente cubiertas y el Sol no ingresa en la piscina así que no se puede tomar sol si uno quisiere. Y por otro lado, considero que si bien el desayuno es rico, es a la carta y podés elegir una opción de desayuno, yo preferiría un desayuno buffet de buena calidad, que por lo menos haya habido opciones para elegir como salmón, quesos y algunas cosas para sumar a la opción del menú que uno elige, pero esto del desayuno es algo muy personal.

    Respuesta del alojamiento:

    Dear Juan, ar, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for sharing your detailed feedback with us. We appreciate your kind words regarding the attentiveness and personalized service provided by Wawan as you are mention. Ensuring our guests feel comfortable and cared for is a top priority for us. We sincerely apologize for the inconveniences you experienced during your stay. We understand that noise disturbances, both from neighboring rooms and external maintenance activities, detracted from your overall experience. We are committed to addressing these issues to enhance the tranquility of our guests' stay. Your feedback regarding the soundproofing of the rooms and the accessibility of natural sunlight in the pool area is noted, and we will review these aspects to see how we can improve. Regarding your comments on breakfast, we appreciate your perspective on preferring a buffet-style option with a wider selection. We aim to cater to diverse preferences and will consider your suggestion for enhancing our breakfast offerings. Your feedback is invaluable to us as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and relaxing stay. Best regards, Dalem Ormila Dewi Sanna Ubud A Pramana Experience

    Dear Juan, ar, Warm greeting from Sanna Ubud A Pramana Experience! Thank you for sharing your detailed feedback with us. We appreciate your kind words regarding the attentiveness and personalized service provided by Wawan as you are menti… Mostrar más

    Sanna Ubud A Pramana Experience
    27 de junio de 2024
  • Marina

    Escrito en 2 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico
  • Oscar

    Escrito en 15 de mayo de 2024 · Se alojó en mayo de 2024

    Comentario auténtico
  • Ver el alojamiento
  • Juan

    Escrito en 25 de febrero de 2024 · Se alojó en febrero de 2024

    Comentario auténtico
  • Isidro

    Escrito en 20 de enero de 2024 · Se alojó en enero de 2024

    Comentario auténtico

    Las instalaciones, la habitación, la limpieza diaria, el personal

    A la habitación nos llegaba de vez en cuando un fuerte olor a estiércol.

    Respuesta del alojamiento:

    Dear Isidro, es Warmest greeting from Sanna Ubud A Pramana Experience! Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our facilities, room quality, cleanliness, and the attentive service provided by our staff. However, we're sincerely sorry to learn about the issue you experienced with a strong smell of manure in your room. Please accept our apologies for any discomfort this may have caused during your stay. Rest assured, we take matters like these seriously, and we will investigate the source of the odor to ensure it is promptly addressed and does not recur in the future. Your comfort and satisfaction are of the utmost importance to us, and we appreciate your understanding and patience as we work to resolve this matter. We hope to have the opportunity to welcome you back for a more pleasant and enjoyable stay. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us directly. Warm regards, Sanna Ubud A Pramana Experience Management

    Dear Isidro, es Warmest greeting from Sanna Ubud A Pramana Experience! Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our facilities, room quality, cleanliness, and the atten… Mostrar más

    Sanna Ubud A Pramana Experience
    6 de febrero de 2024
  • Mostrando 1 - 18

Cargando

Los clientes también han comentado estos alojamientos:

Los comentarios expresan las opiniones personales de los clientes de Booking.com que han completado el cuestionario tras su estancia en el hotel. Estas opiniones no representan necesariamente las de Booking.com. Ver nuestros consejos y pautas para los comentarios

Cargando...