Reviews of Super OYO Townhouse OAK Hotel Fiducia Serpong 3 stars
Jalan Raya Serpong KM.12 Lengkong Karya, Jelupang, Kec. Serpong Utara, Banten, 15326 Serpong, Indonesia
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Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewConvenient, great.
Spots spotted on bedsheet, quite dirty. Even though after staff changed the bedsheet, still have abit of blood stains. Extra $$$ was deducted from my credit card without informing me and returned back to my credit card few days later. But due to FX fluctuation, i got back less. Messaged the hotel on explanation but no reply. Before arriving, i’ve already paid but somehow hotel requested me to pay again. After clarifying with the reception, they confirmed it was already paid before.
Dear Pang Ping, Thank you for your feedback. We are glad to hear that you found our location convenient, but we are deeply sorry for the issues you faced during your stay at Super OYO Townhouse OAK Hotel Fiducia Serpong. We sincerely apologize for the cleanliness concerns you encountered with the bedsheets. This is not the standard we aim to provide, and we will work with our housekeeping team to ensure that this does not happen again. Additionally, we regret the confusion regarding the extra charge on your credit card. We understand the frustration caused by the FX fluctuation and the lack of communication, and we are looking into this matter to prevent similar issues in the future. We value your feedback and will address the points you've raised with the relevant departments. We hope to have the opportunity to provide you with a better experience next time. Best regards, Super OYO Townhouse OAK Hotel Fiducia Serpong
Dear Pang Ping, Thank you for your feedback. We are glad to hear that you found our location convenient, but we are deeply sorry for the issues you faced during your stay at Super OYO Townhouse OAK Hotel Fiducia Serpong. We sincerely apol… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewGood location, malls and small eats near by, rooms are good for the price.
Unfortunately on our stay there was a family on the 3rd floor foyer that were noisy all night, staff really should stop this. When we went down for breakfast we could hear them from the lobby. So no excuses that the staff didn’t hear them. Aircon wasn’t cool but I guess I could have told them they may have changed my room. The point is this should be checked prior to checking people in.
Dear John, Thank you for sharing your experience. We're glad you appreciated our convenient location and found the room good value for money. We sincerely apologize for the noise disturbance and the air conditioning issue during your stay. Your feedback is important, and we will reinforce our procedures to ensure rooms are properly inspected before check-in and that noise complaints are addressed promptly by our staff. We hope to have the opportunity to welcome you back for a more peaceful and comfortable stay. Kind regards, Team Super OYO Townhouse OAK Hotel Fiducia Serpong
Dear John, Thank you for sharing your experience. We're glad you appreciated our convenient location and found the room good value for money. We sincerely apologize for the noise disturbance and the air conditioning issue during your … Show more
Reviewed: 15 March 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in December 2024
Verified reviewReviewed: 7 January 2025 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewStuff was nice, location was fine
it was very dirty, had 3 cockroaches in the room and lots of random peoples hair, smelled like old cigarettes everywhere, especially the air conditioner… we asked for a new bed sheet and got it, which was nice of the staff but very needed…
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewVery close shopping mall.
I found too many long hair on the bed.
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 September 2024 · Stayed in September 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
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Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewproperty is dirty and old and not clean at all! not recommended to stay specially with family!
Dear, Elisabeth! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Masduku!
Reviewed: 4 July 2024 · Stayed in July 2024
Verified reviewthe location
There was tradie working on the other room so my room is a bit noisy
Dear, Indra! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maliva!
Reviewed: 30 June 2024 · Stayed in May 2024
Verified reviewReviewed: 2 June 2024 · Stayed in April 2024
Verified reviewReviewed: 12 May 2024 · Stayed in May 2024
Verified reviewValue for money. Pleasant. Near to WTC shopping mall. Big bed.
This hotel doesn't have "no-smoking room".
Hi, Henny! Thank you so much for the positive rating and for taking out your valuable time to share the review with us. We will strive to ensure your future visits comfortable and relaxing. Have a great day ahead :) Regards, Ava
Reviewed: 24 January 2024 · Stayed in December 2023
Verified reviewReviewed: 18 December 2023 · Stayed in December 2023
Verified reviewThe room was really spacious. The air conditioner worked really well too.
The sanitary especially the water faucet needs some repairment.
Dear, Febriano! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Margianti!
Reviewed: 17 December 2023 · Stayed in December 2023
Verified reviewReviewed: 2 December 2023 · Stayed in November 2023
Verified reviewReviewed: 28 November 2023 · Stayed in November 2023
Verified reviewReviewed: 28 November 2023 · Stayed in November 2023
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