Reviews of Hotel Santika BSD City-Serpong 3 stars
Jl. Pahlawan Seribu,CBD Lot VII B, Teraskota Entertainment Center, 15321 Serpong, Indonesia
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified review1. Rooms are spacious, especially the suite room 2. The Breakfast menu is quite varied 3. Staffs are very helpful 4. good value for money
1. No hand shower at the bathroom 2. Free parking is included, but you must always ask for validation at the reception every time you want to leave the parking lot
Dear Mr. Widie The Traveller , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Mr. Widie The Traveller , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overa… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff were very friendly and helpful, room was neat and clean. Next to hotel, almost connected is a shopping center with good options for meals, Starbucks for coffee option and supermarket option for milk and amenities if required.
Breakfast for early starters was not really attended by hotel staff. There was an egg station with just 1 cold egg sitting on a plate and no staff cooking or even walking through restaurant. (6,30am). I did see a staff member around 7.05am but by that time i had made do with what was available which was 85% Indonesian local orientated which was ok. But if breakfast is open then there should be staff to at least ask a question to and get eggs cooked fresh if wanted.
Dear Mr/Ms Dean , Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Mr/Ms Dean , Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD C… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI love the breakfast. Room stay. And the hospitality. All the staff very friendly.
The shower water pressure was low. But it wasn't a big issue.
Dear Mr/Ms Prema, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Mr/Ms Prema, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall stayi… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewbreakfast was excellent
the shower cubicle had no shower curtain and consequently, the bathroom floor was wet
Dear Mr. Ming, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Mr. Ming, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Yo… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWe choose this hotel because of the location
they didn't return the items left at the hotel until we called. It was very disappointing because we live in different cities and when we left our items at the hotel they didn't call us until we called them the next day to ask about the items. If we didn't call what would have happened to the items? Maybe they wouldn't have told us that our items had been left behind. And the item left behind was a diamond ring. In the end, we had to go back to Tangerang to pick it up, even though if they had called us after housekeeping reported that there was an item left behind that day when we checked out, we wouldn't have gone back and forth like this. So, we won't stay at this hotel again because this hotel doesn't take the initiative to return the items left behind. And that’s very dangerous.
Dear Mr. Prananda, Warmest greetings from Hotel Santika BSD City - Serpong. We do apologize for any inconvenience during your stay. Regarding your concerns, we have evaluated our communication coordination regarding the guest's missing items. We also provided the best solution the last time you visited our Hotel. Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Mr. Prananda, Warmest greetings from Hotel Santika BSD City - Serpong. We do apologize for any inconvenience during your stay. Regarding your concerns, we have evaluated our communication coordination regarding the guest's missi… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewThe staff are friendly.
The toilet looks old and overused, old towels, old TV, broken safe, cell phone signal are very low in the room.
Dear Mr. Bitbit, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Mr. Bitbit, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Your… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in February 2025
Verified reviewReviewed: 28 March 2025 · Stayed in February 2025
Verified reviewThe bathroom need updated
Dear Ms. Veronica, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Booking.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Ms. Veronica, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Booking.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall stayi… Show more
Reviewed: 18 February 2025 · Stayed in January 2025
Verified reviewThe hotel is connected to Teras Kota which makes it easier for us to go to a supermarket, restaurants and coffee shops.
No telephone in the room. If you want to order room service you need to go down to the reception. This is the most annoying part, the water glow is very low! Don't expect to have nice hot shower! The sofa needs to be replaced. The cushion foam inside has lost its resilience so the feels so hard when you sit on it!
Dear Ms. Dinah, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Dear Ms. Dinah, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Y… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in November 2024
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewGood hotel in great location right next to a big shopping center with cafes and restaurants. Rooms are clean but a bit old. Breakfast great with a lot of local and international options. Very friendly and helpful staff.
Hotels asks for parking fee even when you just get picked up. Room door lock was not always working properly.
Dear Dr. Sven Kreutel, Warm greetings from Hotel Santika BSD City – Serpong. We thank you and really appreciate you being willing to review your memorable experience on Agoda Review while staying at our hotel. We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City. We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience. Best regards, Fay Hajri General Manager
Dear Dr. Sven Kreutel, Warm greetings from Hotel Santika BSD City – Serpong. We thank you and really appreciate you being willing to review your memorable experience on Agoda Review while staying at our hotel. We are happy to hear that you … Show more
Reviewed: 13 January 2025 · Stayed in December 2024
Verified reviewDear Mr. Basiron, Warm greetings from Hotel Santika BSD City – Serpong. We thank you and really appreciate you being willing to review your memorable experience on Agoda Review while staying at our hotel. We are happy to hear that you had a good experience while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, friendliness of staff, and food for all visitors to Hotel Santika BSD City. We look forward to welcoming you again in the near future at the opportunity to visit BSD City in the future. We will ensure that when we return to visit the hotel we will have a memorable experience. Best regards, Fay Hajri General Manager
Dear Mr. Basiron, Warm greetings from Hotel Santika BSD City – Serpong. We thank you and really appreciate you being willing to review your memorable experience on Agoda Review while staying at our hotel. We are happy to hear that you had a… Show more