Reviews of Santika Premiere Bintaro 4 stars
Jl. Prof. Dr. Satrio Blok B7/A3-01 CBD Bintaro Jaya, Tangerang Selatan, 15224 Serpong, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaffs, location and foods are excellent!!!
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ali Syukron General Manager
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReally Good Hotel from the Hospitality to the Facility
Nothing
Dear Mrs. Indira, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ali Syukron General Manager
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewI like how the staff always great us, they always asking if everything is good or not. Also we like our room, me and my mom sleep good.
On the day two, I don't know if at the hotels have an event or all the room are fully booked, when we go to sleep around 12 pm, outside our room is very noisy, I think a group of people taking photos together, they laugh and very noisy. I hope in the future staff hotel can warn that to the guest, because if that happen in the middle of night we can't sleep.
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re delighted to hear that you and your mom enjoyed your stay and had a restful sleep on the first night. It’s also wonderful to know our team made you feel welcome throughout your visit. We sincerely apologize for the disturbance you experienced on the second night. Your comfort is very important to us, and we truly regret the inconvenience caused by the noise. We will certainly remind our team to be more proactive in monitoring guest activity during late hours and to gently remind all guests to maintain a quiet environment at night. We appreciate your feedback as it helps us improve. We hope to welcome you back for a more peaceful and pleasant stay in the future. Sincerely yours, Ali Syukron General Manager
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re delighted to hear that you and your mom enjoyed your stay and had a restful sleep on the first night. It’s also wonderful to know our team made you fe… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewbreakfast & location
The water in the shower was barely lukewarm. I was looking forward to having hot showers.
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay, especially our breakfast and convenient location. However, we’re truly sorry to learn about the issue with the shower water temperature. We understand how important a hot shower can be, and we regret that this affected your experience. Our team has been informed to immediately check and address the issue to ensure it doesn't happen again. We appreciate your input, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Warm regards, Ali Syukron General Manager
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay, especially our breakfast and convenient location. However, we’re truly sorry to learn about the issue with the shower water temperature. We … Show more
Reviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewWe went to the hotel because we had an Immigration medical check-up the next day. The property is about 5 minutes from the clinic. Great location! The property and pool were gorgeous as well and the breakfast was good.
Dear Valued Guest, Thank you for your kind review. We're pleased to hear that our location was convenient for your medical check-up and that you enjoyed the beauty of our property and pool. It's also wonderful to know you had a good breakfast experience with us. We truly appreciate your feedback and hope to welcome you back for a more leisurely stay in the future. Warm regards, Ali Syukron General Manager
Dear Valued Guest, Thank you for your kind review. We're pleased to hear that our location was convenient for your medical check-up and that you enjoyed the beauty of our property and pool. It's also wonderful to know you had a good breakf… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewHotel is value for money.
Room slightly smaller than expected.
Warmest greetings from Hotel Santika Premiere Bintaro Thank you for your feedback. We’re glad you found value in your stay and will take note of your comment about the room size. Best regards, Ali Syukron General Manager
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewAlthough there were a few things I didn’t like during my stay, the room itself was clean and comfortable. The morning staff were friendly and helpful. I had a coffee order delivered via Grab, and even though it arrived a bit late, the front door staff patiently waited and handed it to me with a smile. When I was checking out, they also greeted me warmly and chatted with me while I waited for my GrabCar.
I checked in late at night, and when I arrived, there was no staff at the reception desk. Once the check-in process began, the atmosphere felt rather cold — there was no welcome greeting, no smile, and no warmth. As someone carrying a lot of luggage, I was also a bit disappointed that there was no offer to help or any initiative shown by the staff.
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're truly glad to hear that you found the room clean and comfortable, and that our morning staff left a positive impression with their friendliness and helpfulness. Your kind words about our front door team's service truly mean a lot. At the same time, we sincerely apologize for the lack of warmth and assistance you experienced during your late-night check-in. This is not the level of hospitality we strive to provide, and we appreciate you bringing it to our attention. Please rest assured that we will address this matter with our team to ensure better consistency in our service, regardless of the hour. We hope to have the opportunity to welcome you again in the future and provide you with a more seamless and warm experience throughout your stay. Warm regards, Ali Syukron General Manager
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're truly glad to hear that you found the room clean and comfortable, and that our morning staff left a positive impression with their friendliness and help… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewLocation
Gym and pool area
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Ali Syukron General Manager
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewAmazing buffet Professional staff Fast wifi Great location
The towels and bed sheets had a weird odor
Warmest greetings from Hotel Santika Premiere Bintaro Thank you for your kind review. We're glad you enjoyed the buffet, our staff, fast Wi-Fi, and great location. We apologize for the odor issue with the linens, we've shared this with our housekeeping team for immediate improvement. We hope to welcome you again soon! Best regards, Ali Syukron General Manager
Warmest greetings from Hotel Santika Premiere Bintaro Thank you for your kind review. We're glad you enjoyed the buffet, our staff, fast Wi-Fi, and great location. We apologize for the odor issue with the linens, we've shared this with our… Show more
Reviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified review