Reviews of Hotel Santika Premiere ICE - BSD City 4 stars
Jl. BSD Grand Boulevard, BSD City, 15339 Serpong, Indonesia
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIf you attending the exhibition in ICE the location is great
the hotel is pretty basic
Dear Davide, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Davide, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that asp… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe location suited me best
No comment
Dear Bapak Matusin Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Bapak Matusin Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if th… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewBad management as the workers are not trained well
Gym not existing - breakfast is super crowdy and loud
Dear Bapak Denis, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, I do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Bapak Denis, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate w… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe service in the breakfast was just amazing. Especially one girl was treating us so well bringing coffee and fruit and smiling and friendly. Even when no tables available, she managed to get a table for us. Just so sweet.
Compared to price, no critic.
Dear Bruno, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for sharing and considering Hotel Santika ICE BSD City as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time during your stay with us. Thank you for praising the quality of some of our Breakfast menus at our mandalika restaurant . I am glad you could experience them and enjoyed the incredible food quality and our service in each of them On behalf of our team, thank you for your awesome review and for recommending us to our online readers and potential future guests and I look forward to being welcoming you back in the near future for another memorable family experience. Best Regards, Hikmat Nugraha General Manager
Dear Bruno, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for sharing and considering Hotel Santika ICE BSD City as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time dur… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe room is spacious, the bed is comfortable, and the location is perfect. Booking this hotel to attend an even on ICE, and it was within walking distance. thereare minimarkets near the location.
the breakfast is painfully plain. The menu selection was eh, and the taste of the food is so underwhelming for the room at that rate.
Dear Karina Shiam, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon . Therefore, I do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Karina Shiam, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you encountered during your last stay. we will definitely take your concerns and communicate with… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewEverything was perfect 👌 highly recommend if you are going for trade fairs.
Dear Tanveer, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Tanveer, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that as… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewLocation - walking distance to ICE Provide shuttle to AEON Mall
Dear Value Guest, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Value Guest, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if tha… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe location when attending conferences is all there is to like about this hotel
The list is long: the lobby is always crowded like a kampong market with people eating and smoking on the hotel steps and who just seem to be hanging around there. No AC in the lobby. Only 25 to 30% AC zone in the restaurant. Extremely poor and low quality of food selection. Rooms are very noisy: I looked for an open window so much I could hear the road noise from the 9th floor. There is just no insulation at all: heat and noise! Nice but poorly trained staff, low command of English. This is not an international class hotel by any means. Excepted for the price. It is a hotel that only rely on its location for conferences, nothing else. Next time, I’ll commute to and from another hotel. And there are plenty good hotels in Jakarta.
Dear Mr/s.Yann, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, I do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Mr/s.Yann, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewOverall
Not many staff, no security , asked for extention checkout , but they cut the card without any information after say okay.
Dear Ibu Nesya Sabrina, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. We will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Ibu Nesya Sabrina, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. We will definitely take your concerns and communi… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified review- Beautiful design - Great location. Very close to numerous offices, shopping malls, and convention centre. In fact, it is actually in one location with Indonesia's biggest convention centre - Friendly staff - Quick check-in and check-out
- The wifi during our stay was probably the worst wifi provided by any city / business hotels we have ever stayed at! - The window is obviously not sound-proofed! We can clearly hear noises from the outside - Breakfast taste and variety were just ok
Dear Sun King, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Sun King, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that a… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewFriendly staff and a good location
The hallway smells like smoke, you can notice that previous guests smoked in the rooms. Also the food is simply inedible, they gave the wrong order and the payment process was not smooth hence I paid cash. The hotel looks a bit outdated and the gym is not really a gym. I think an upgrade to the rooms and gym / spa facilities would do good. The breakfast was also a bit limited. It’s relatively basic.
Dear Jan, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, I do hope that we could host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Jan, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our … Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewFood and staff
Dear Anudh,au Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that aspect did not meet your expectations We are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we can host you again in the future. Best regards Hikmat Nugraha General Manager.
Dear Anudh,au Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and the location. However, I do apologize if that as… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe location was great!
It is poorly maintained. Bed linen’s aren’t fresh. They didn’t even change the linen I stained. Fresh towels were not provided daily. The staff were having a good time around rhe lounge bar when I arrived. No one even helped unload luggages or assist to open the door while i am dragging my luggages. They just looked at me! No one was at the reception. It was terrible! At night, I can hear tables and chairs being dragged around, footsteps, and some wierd noises. I even told the receptionist about it but it wasn’t useful.
Dear Nesah, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we can host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.
Dear Nesah, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with ou… Show more