Reviews of Hotel Santika Pandegiling - Surabaya 3 stars
Jl. Pandegiling, 45, Tegalsari, 60264 Surabaya, Indonesia
Loading
Guests also reviewed these properties:
Greensboro, United States
Furth, Austria
Cardiff, United Kingdom
Los Villares de Soria, Spain
Naples, Italy
Sayre, United States
Malloa, Chile
Bangkok, Thailand
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI like the breakfast menu and the hotel staff are extremely friendly and helpful.
The bathroom could use more scrubbing.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe food and staff are good
The water was a bit yellow
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery nice and helpful staff.
Hotel rooms require renovation, it is clear that the hotel has a lot of history behind it.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was good, real coffee, yaay! Restaurant neat, food was good although repetitive, staff was friendly.
Hotel is close to a main intersection, extremely noisy, barely got any sleep. Window did not close properly, big gap around it, so that made the room even noisier. Also the PA from the mosque next door started at 2:30 am and went on for hours.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewClean
If the old wood door is rejuvenated, it will be great.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewGood food. Clean and big room. Great. location!
Old hotel with old equipments, what do you expect?
Reviewed: 13 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewNice room and price, with amazing breakfast
Cafe area is dark when it's not breakfast time
To Mrs/Ms. Bella Mazaya, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mrs/Ms. Bella Mazaya's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mrs/Ms. Bella Mazaya's return. May Mrs/Ms. Bella Mazaya and her beloved family always be given good health by God Almighty Warm greetings, Renaldi Soeriawidjaja General Manager of Hotel Santika Pandegiling Surabaya
To Mrs/Ms. Bella Mazaya, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mrs/Ms. Bella Mazaya's feedback is very helpful for us to provide better service, we always provide … Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewGood location. Good service
NA
To Mr. Tim, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mr. Tim's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forward to Mr. Tim's return. Hopefully Mr. Tim and his beloved family will always be given good health by God Almighty Warm greetings, Renaldi Soeriawidjaja General Manager of Hotel Santika Pandegiling Surabaya
To Mr. Tim, Warm greetings from Hotel Santika Pandegiling Surabaya, We would like to thank you for your feedback, Mr. Tim's feedback is very helpful for us to provide better service, we always provide wholehearted service and look forw… Show more
Reviewed: 22 April 2025 · Stayed in March 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in January 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in December 2024
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewLocation
1. As we enter, the room didnt smell well. I think the bathroom was not being clean properly. Probably they have used an old mop that is not really clean. Overall the bathroom is not being clean. 2. The fridge was filthy. We cant use it. There was water inside it and it looked so dirty. 3. There was no hair dryer. 4. We ordered rice with chicken and the chicken was not fresh! We complaint and all we got was an apology, no compensation. Luckily we just stay there for one night. We will not stay in this hotel ever again.
Dear Mrs Siti Aisah Warmest greetings from Hotel Santika Pandegiling Surabaya We thank you for choosing Santika Pandegiling Surabaya Hotel as the main choice of accommodation during your trip in the city of Surabaya. Apologize if there are still short comings and are not acceptable, we will continue to strive to do the best of the reviews you provide. Thank you for sharing your experience while staying with us. and has provided a review of the quality of prices, food, service staff, room cleanliness, and products that we have prepared during your stay. Once again we thank you and we are proud to be waiting for your return on your next trip at Santika Pandegiling Hotel Surabaya. Warm regards, Renaldi Soeriawidjaja General Manager of Hotel Santika Pandegiling Surabaya
Dear Mrs Siti Aisah Warmest greetings from Hotel Santika Pandegiling Surabaya We thank you for choosing Santika Pandegiling Surabaya Hotel as the main choice of accommodation during your trip in the city of Surabaya. Apologize if there ar… Show more